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Did not receive bill for July 2017
Hello, I did not receive my bill for July 2017. Please let me know what needs to be done. Thanks
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Ma facture
Hello, What was your previous package speed ? 125 Mbps ? When uprading the package during the month , the speed comes back to the previous one after the technician has finished his work until the 1st of the next month, as package change only o
problems with internet stability since package upgrade today
I have upgraded my internet package to Giga max (1gbps speed). Today the technician came and performed the upgrade. The speed was immediately heightened to 450-480mbps. Everything seemed to work fine, but half an hour after the technician left, my internet stopped. After resetting the modem/router
Problème
I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
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Ma facture
Good morning @manasmp, I cancelled your subscription as of today. Unfortunately, I can't cancel your bills for July because you've used up your data this month.
Cancelling sim card subscription
Hello, I would like to cancel my sim card subscription since I already moved out of Europe. I had tried to contact the Voo customer care on the phone number but I think the procedure was not completed. Therefore, can you please help me cancel my subscription and deactivate my sim card. I would pr
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Moving out: how to transfer the internet contract to the new locataire?
Hello.I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years.On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online?Thank you!On the 1st of May 2020, I am movi
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Mon abonnement VOO
Hello, thanks for the answer! indeed, the ex package speed was 125mbps. I absolutely had no idea about the resetting speed to previous package u til the 1st in month...thanks for that clarification. cheers!
problems with internet stability since package upgrade today
I have upgraded my internet package to Giga max (1gbps speed). Today the technician came and performed the upgrade. The speed was immediately heightened to 450-480mbps. Everything seemed to work fine, but half an hour after the technician left, my internet stopped. After resetting the modem/router
Problème
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Transfer of contract
Dear team, I have already initiated to transfer the internet contract to the new tenant. I haven't received any email about it's reception. Since it has to start 1st october onwards, and there's no news, can I please know what can be done about it?
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Discussion dédié au déménagement
Hello, You have to wait until a "Voo Official" read this subject, or you can phone at 078 50 50 50 But for me it is 100% sure that you have to wait until 1st of December for the 1 Gbps speed ......
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Hi, If they replaced your modem with a new one, you have probably get back to the old subsription profil till the 1st december. If not yet done, put your customer number in your forum profile, so one official can confirm your situation.
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Solution acceptée
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month.I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
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Ma connexion Internet
Hello, I don't understand your message. My colleague Antoine asked when you where available for one of our technician to come and fix your issue. He posted on July 16th. We've been waiting for your answer since then. My guess is you did not
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Solution acceptée
Hi, i am not a "official" from Voo, just a Customer. You can ask for the upgrade here on the forum, I thing there are no additional charge but i am pretty sure that you will lost your reduction. Attention the change will only be effective the firs
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
Question
Hi @Satpal , If you just upgraded, please be aware that any change in subscription is effective on the 1st of the following month. So, the old speed of 400/20 will remain in place until Aug. 31. Btw, when checking the speed, make sure your pc is
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
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Language options
Could we please get the option of original comments or commentators in English? Or the option to change language? As I watch UFC for 5 years on Telenet, since 1st of January it moved to VOO sports, and they only speak French.... and I don't.... And they keep talking the full length of every show....
Idée
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Mes chaînes TV
@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello, I've been observing this discussion and I'm experiencing the same issue as @rohanchandarana. I've tried to reach out multiple times by calling but haven't been able to connect. It's really pressing for me as I need to cancel my VOO subscript
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hi, You can ask the change here on the forum (don't forget to put your costomer number in your profile) or by phone to the 078/50 50 50. There are no fees for the change. Of course, besause you are one old customer you don't deserve the welcome gif
Modify my pack for the new Wahoo?..
Hello, I would like to know how I should https://ometv.onl https://chatroulette.top https://omegle.wtf https://bazoocam.cam change my pack against the wahoo. How much will I have to pay? Will I also be entitled to the welcome gift? thanks alexsunny
Question
Hello, I am experiencing the same issue, as your colleagues have not returned my attempts to connect with them. My customer number is 0022176706 and we will be leaving the country by the end of April 2023. We would like to request a cancellation o
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
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A noter l'adresse postale de ce "service voo" : 1732 1st avenue New York :?
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Comment reconnaître et éviter le phishing ?
Nous vous informons que plusieurs e-mails frauduleux envoyés au nom de VOO circulent actuellement (en néerlandais). Soyez très vigilant et ne cliquez surtout pas sur les liens de cet e-mail! Comment reconnaître une tentative de phishing ?L'e-mail en question est envoyé en néerlandais et vous propos
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