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Network call/messages problem.

Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my

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problems with internet stability since package upgrade today

​​I have upgraded my internet package to Giga max (1gbps speed). Today the technician came and performed the upgrade. The speed was immediately heightened to 450-480mbps. Everything seemed to work fine, but half an hour after the technician left, my internet stopped. After resetting the modem/router

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Justin, thanks you for working the issue before but the internet has been down again all day. I am afraid the construction outside may have damaged something. I have reset the modem a few times.  Justin, merci d'avoir travaillé sur le pr

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il y a 2 ans

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Panne internet - 7063

​il y a eu une coupure de courant dans la zone 7063 aujourd'hui. Le routeur semble fonctionner correctement sans voyants rouges et je l'ai redémarré deux fois. pas d'internet après 5 heures. il y a des travaux routiers à l'extérieur, je pense qu'ils ont heurté quelque chose ? ou est-ce une panne con

Question

Connexion wifi 5g et connexion wifi pour pc impossible de manière simultanée. Incompatibilité.

Bonjour, J'ai un soucis de comptabilité de connexion wifi. Si je connecte ma smart tv au réseau wifi 5G, la connexion wifi normale pour mon pc s'éteind et disparait. Si je reconnecte celle-ci, la smart TV se déconnecte de la 5G et cell-ci ne semble plus fonctionner. Etant confiné en home working sui

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Hi, I think that it is impossible to have the same subscription in two different place But it is certainly possible to have two different subscription in these different place, but you will pay twice in decembre. Becouse i'm not working for

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il y a 4 ans

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Moving address but need to keep internet at both new and old address for 2-3 weeks

Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curren

Question

Hello, I have a technician coming over tomorrow to see what could be the problem. I have disruptions at the most random times, for example, even this morning, the router seems to be working fine, all the lamps are on etc. but i have no internet conne

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il y a 1 an

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connexion internet

bonjour j'ai de gros soucis de connexion internet j'ai de plus en plus de coupure j'ai envoyé des messages et ont ma répondu que mon réseau avait vérifier et que sa pouvait provenir de mes câbles je les es tous changer mais le problème persiste que dois je en conclure

Problème

No, when I’m watching tv, all of a sudden the screen goes black and says signal scrambled. I have to exit out of the screen and restart the channel I was watching. VOO tech says it’s not the cable or signal coming in, that the card or module could be

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il y a 1 mois

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plus de signal sur ma tv

bonjour , les amis , je n 'ai plus de signal sur ma 3 éme tv ,avec carte ci+ ma tv n as pas été allumée plus de plusieurs semaine pourriez vous la réactiver , comment faire , merci d 'avance

Question

Hi @Damboz,   Thanks for having completed your profile. We apologize for the general outage that has affected the services in your region. While service has been restored, there is a risk that the signal may be unstable until Wednesday at 3 PM.

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No internet connection in Rue Colonel Bourg Evere

There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.

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Unstable internet connection

I have been experiencing unstable connection during these last few weeks and frankly I started to get fed up and started considering changing my service provider. The connection problems start around noon and progressively increase in the afternoon. As I am working from home, online meetings become

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Internet issue Woluwe Saint Pierre

Hi, Since yesterday evening I have an issue with my internet connection. I use the modem in bridge mode so I can use my firewall/router. Everything was working fine but yesterday evening started to see loss packets and connection offline on the gateway. Unable to release/renew the IP on the gateway,

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I am connected to my WiFi - but I can’t access the internet

Hi, I hope someone can help me with this. My WiFi suddenly doesn’t work. I have the Voo Technicolor router - all the lamps are lit as they should be. When I go to my router configuration everything appears to be working fine and it says the WiFi and the internet is active and enabled. For some reaso

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Internet connection lost ("@" keeps blinking in red)

Hello, I am working from home and today I faced a problem with my internet connection. The "@" light keeps blinking in red. I checked the connection and restarted the modem a couple of times. I have attached an image of the modem when the "@" light is blinking. Could you please help me to fix this i

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Hello everyone, I was having the same issue, with some friends, and it's working fine now ! :) From the MTR tool, looks like the traffic is now forwarded to an Amsterdam node before going to the datacenter. After all that time I'm glad that a te

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il y a 3 ans

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Voix de robot sur discord

Bonsoir, Voici maintenant 2 jours qu'avec un ami nous avons tout les deux des voix de robots sur discord. Lui étant sur Mons moi sur Liège. Nos connexion sont excellentes niveau speed test, aucune déconnexion en jeu,... Le seul problème vient de la latence détecté par discord qui tourne dans les 85-

Problème

@Alexia L yes, but I am abroad at the moment….but i think this is something different entirely. I am in Malta right now, and nothing is working at all……but as mentioned, when I come to a different country and home to Belgium it takes hours to get con

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il y a 2 ans

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VOO mobile keep display as Proximus

I have since a few months had 2 VOO sim cards, they work resonable fine, but when I look in settings and mobile service, it says the number is Proximus…..and this causes all sorts of issues from unable to set up hotspot to having major problems when travelling and it can take hours before the data r

Problème

Moving address but need to keep internet at both new and old address for 2-3 weeks

Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curren

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Solution acceptée

Wifi not turning on(Technicolor modem)

Yesterday around 1400 my wifi stopped working on my Technicolor modem. I have restarted the modem several times. It always has a stable @ light, but the wifi won't turn on. I followed the steps in the guide to turn on the wifi, hold the button for 10 seconds. But when I touch or hold the wifi button

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Something went wrong during the switch but it should be solved within 24 hours. Sorry for the delay Adversus. I'll let you know when it's done :) Ok, thanks. Waiting is no problem, it's the not knowing that can be frustrating but you're taking care

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il y a 9 ans

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Opening port does not work (linux)

Hi all, please feel free to answer in French, my reading skills are ok, my writing skills poor to say the least. I've been trying to open a port on my machine to the outside world but I can't get it to work. Some info: OS: Linux Mint (17.2 Rafaela) Voo Netgear router in router mode. Cabled connectio

Question

Problems Switching From WiFi

Hi, I've had problems with my service since I joined VOO Mobile. Very often it doesn't switch to the mobile network when I leave a place where I have a WiFi connection. I thought it may have been my phone but I've recently bought a new one and still have exactly the same issue. I can sometimes get i

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I had a customer service shouting on me on the phone

Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offens

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