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Moving out: how to transfer the internet contract to the new locataire?
Hello.I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years.On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online?Thank you!On the 1st of May 2020, I am movi
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Mon abonnement VOO
Moving to address not covered by Voo, sadly need to cancel subscription.
I love your service, but sadly I'm moving houses to an address not yet covered by Voo. It's in Bruxelles 1000 towards Bois de la Cambre. I'm sadly needing to cancel the subscription. Please advice.
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Discussion dédié au déménagement
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
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Ma connexion Internet
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
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Ma connexion Internet
Moving out / Need to Cancel Internet Contract
Hello, I am trying to contact voo to cancel but am going round in circles. My account is 00XXXXXXXX and Cancellation date is 080224 (8 February 2024). Please help. Kind regards Richard Christopher Hyde
Problème
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Ma connexion Internet
Solution acceptée
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
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Discussion dédié au déménagement
Solution acceptée
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
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Ma connexion Internet
Thank you Lionel. But on the same day you wrote this, my appointment was cancelled. I called Voo who told me 'no appointments until maybe next month'. I tried calling again to which one person said it was possible and the other that it was
Installation modem internet
Bonjour,Suite à l'actualité, j'avais rendez vous demain entre 8 et 13h pour installer internet chez moi, est-ce que le technicien viendra toujours ou pas que je sache si je serais sans wifi pendant le confinement ou pas 😔
Problème
Cancel Voo Internet Subscription
Dear, I am moving to a new address from 01/02 and got to know that Voo does not cover that area. I have already talked to a new internet provider for my new address. I want to cancel my voo internet subscription in my present address by the end of the month. I called over 078505050 and was informed
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Ma connexion Internet
Thank you for the update, Voo. The information you provide is not up-to-date. I have been trying for several days to set up an urgent appointment to install internet at my new home to which I just moved (as my job depends on the internet) and th
Le confinement et VOO
Suite au contexte dans lequel nous nous trouvons actuellement, VOO a décidé de réagir et d'aller plus loin dans ses actions pour permettre à ses clients de mieux vivre cette situation dans laquelle nous nous trouvons tous.Notre quotidien au service clientèleDe par le confinement, nous recevons
Problème
Hello, I am very well thank you. Hope you are doing well too :) Are you moving to a municipality eligible for a VOO subscription?If so, the ideal is to reach the new address on the exact date you want and activate the services at this address. This
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
@roylion15 Hello again, if you don’t mind, please let me ask a question. After pushing the small hole, green light keep moving… When it stops, Wi-Fi is coming back automatically? Or I should do anything while the green light is moving??
Modem is not working…
Dear, Hello, Voo experts, I need your help. my modem is not working suddenly… light of @: green light of ! : green However, light of Wi-Fi does not turn on… Could you please advise me how to fix this problem? Should we change the modem? Your advice is very much appreciated. Thank yo
Problème
Hi, I have the same problem, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and
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Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
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