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Pertinence
Abyssal customer service when trying to sort my billing issues (in English)

I have been a @VOO customer for just over 5 months now. My first attempt to become a customer failed miserably as they supposedly lost my receipt of i

Solution acceptée

Internet and tv contract cancelled by mistake

please help - English only if possible? i recently wrote a letter to voo to cancel my mobile contact but they cancelled my internet and tv as well by

 publié 

il y a 2 ans

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Last response by 

il y a 2 ans

Solution acceptée

No internet connection in 1050 Ixelles

Hello All, I have had a hard time finding anything in English in this forum:( I am not getting any internet connection since yesteday and all my call

 publié 

il y a 2 ans

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Last response by 

il y a 2 ans

Solution acceptée

Termination of contract : Moving out of Belgium

Hello, as I don't speak French/Dutch I find it impossible to talk to someone in English on the phone. I'm moving out of Belgium soon and I'd like to t

 publié 

il y a 2 ans

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Last response by 

il y a 2 ans

Solution acceptée

Cancellation & moving abroad

Hello, I would like to cancel my Voo subscription. When I call 078/50 50 50 your colleagues tell me in English that they don't speak English. So may

 publié 

il y a 2 ans

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Last response by 

il y a 2 ans

Solution acceptée

Cancellation of my internet contract

Hi, I tried to call Voo several times to cancel my contract for Internet connection. Unfortunately no one was able to speak English at those times.

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans

Solution acceptée

My internet is not working since I changed to the Wahoo contract

Dear all I had the Pack trio contract for almost 3 years and everything worked perfectly fine. However, since 2 weeks ago, I changed to Wahoo and sud

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans

Solution acceptée

Customer Service Unreachable when not speaking French

I am currently trying to get something resolved since August last year, but over the last months the customer service number doesn't want to help you

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans

Solution acceptée

Présence de VO mais pas de sous-titres sur Toonami ?

En regardant sur Toonami la série My Hero Academia, j'ai remarqué qu'il y avait une option pour changer la langue et passer en VO (japonais, même si c

 publié 

il y a 8 mois

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Last response by 

il y a 8 mois

Solution acceptée

Why does my final bill assume a later end of contract date?

I moved abroad at the end of September. I sent my demand for stopping my contract at the end of September. I was asked to provide evidence of moving a

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans

Solution acceptée

voo films to rent

Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I loo

 publié 

il y a 4 ans

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Last response by 

il y a 22 jours

Solution acceptée

How long does it take to register changes?

Hello everyone, This is my first post after I discovered I fortunately did not need additional info to create it or use myvoo. I've just received a

Solution acceptée

Pishing lors d'un envoi d'email sur Gmail

Bonjour, depuis vendredi, lorsque j'envoie un mail depuis un browser internet sur gmail, mes messages sont suivis de ceci... Et je n'arrive pas à m'e

 publié 

il y a un an

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Last response by 

il y a un an

Solution acceptée

Change to 200GB in August 2016 Still not done

In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new custom

 publié 

il y a 3 ans

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Last response by 

il y a 3 ans

Solution acceptée

Activation ou non des sous-titres, choisir ou non la VO d'un film

J'aimerais retrouver ces fonctions si simples à activer sur feu vocodeur grâce à ses petits boutons colorés. - Dans le menu activation des sous-titres

 publié 

il y a 4 ans

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Last response by 

il y a 4 ans

Very slow internet : download speed around 3mb/ps by Wi-Fi and Cable

Hello, my internet is very slow for few days now, getting download speeds around 3mb/s (cable/wifi). I have an unlimited plan. I have reset the mod

 publié 

il y a 3 ans

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Last response by 

il y a 2 ans

How to contact customer service?

Hello, I would like to send my response to the recent Voo's e-mails and I have been trying to do it in the last few days through your website. Unfortu

 publié 

il y a 4 ans

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Last response by 

il y a 4 ans

ASTUCES | Comment retrouver une adresse mail ?

Besoin d’envoyer un mail en urgence à un collègue ? Envie de renouer avec un ami d’enfance ? En préparation d’un anniversaire surprise pour votre moit

 publié 

il y a 4 ans

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Last response by 

il y a un an

Creating an account at MyVOO

Hello, Sorry for posting it in English. I did a few weeks ago a change in the account titular. That happened because I'm a new tenant in an apartmen

 publié 

il y a un an

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Last response by 

il y a un an

No response to my online order

Hello. I submitted my online order on Nov 7 (so 2 weeks ago) for Internet wahoo pack. Order # 107253734301, with request to call back about the appoin

 publié 

il y a 6 mois

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Last response by 

il y a 6 mois