Hi, there are few officials on the forum now, they will sure answer but probably not immediatly.Maybe @Valérie P can help you.Don't forget to put your customer number in your profile(sorry for my "old school English" 😇)

Hi rafal88, If you have received the confirmation email, it means that your request will be processed by the appropriate department. The answer time depends on the volume of work. But, rest assured, it will be done. :)

Hi, if not yet done, put your customer number in your forum profile, the officials will answer you. You can also phone to the 078/50 50 50, il there is one line issue, a message will confirm that.

hello Call the customer service : 078/505050 I think a technician is required to identify the signal problem at your home. You can also wait for an official to answer your request, but it may take longer than calling.

Hi both,wow, crazy response times! You're both right of course, the ip on the voo config shows 10.xx and not 149.xx. I had never heard of "CGN" before, thanks for the TIL. I'll take up contact with Voo *shudder*.Thanks!edit: I marked the first answer

Hi @abdulhadies,Exceptionnaly, we'll answer to your request here because the employee ID field is not available yet (sorry for the misleading request on the other topic).I've switched this topic to private, so we're the only one to be

I am trying to contact the number given by a retail office, but never helpful. I was told their collogue will call me back as soon as possible after one week even after calling multiple times the same answer only, but never contacted by anyone so far

Hello,Well, I do not have that message in the message trail above... and I am also not receiving any message notifications although I marked I'd like to receive notifications in preferences. Thank you. Could you please let them know to contact m

Bonjour/Hello @Jaeder, Nous répondons exclusivement en français, anglais, néerlandais ou allemand, n'hésitez pas à choisir une de ces langues.   Je vous invite à vérifier, lorsque vous passez la frontière, si dans l'application de votre ca

Hi, You must putt your customer number in your profile only and no need to give your postal adress, they will find it with the custmer number. Don't forget to edit your publications. You will certainly not receive a answer today, it's a bit late.

Hi, If you understand french, this will answer to your question. Déménagement, reprise, nouvelle installation VOO : quelles différences ? But i think the best for both is that you cancel your subscription and that the new tenant ask a new su

Hello, I gave you an answer on another topic, but I didn't hear back.No general outage was reported.Is the situation back to normal?If not, can you give me more information?Are they disconnections or slowness?By cable or by Wi-fi?Do you feel this si

Hi, Are you sure that the paymant was made on the good bank account, and with the right communication ? Are you also sure that there is not another old fergottent payment still due ? With your customer number in your profile, one official v

Hi, Yes, sometime the technician have a problem with the installation with the customer before, and come later or shedule a new appointement. I suppose you don't have a customer number yet ? If yes, put it in your profile (if not put your postal ad

Hi, I think that it is impossible to have the same subscription in two different place But it is certainly possible to have two different subscription in these different place, but you will pay twice in decembre. Becouse i'm not working for

I have information that VOO technicians have been working since the beginning but they have to find where the problem is, ask permission to open a hole and so on... I fully undrestand that it takes time. I would like to have heard this from VOO inste

Those are the parameters you were asking for, thank you in advance for your prompt answer Hellowww scanufe, At first, welcome to the new adventure :$ and sorry for my basic english.:P Can you post your modem installation levels ? Step one: acc

Hello everyone,   @Baha  we can only answer your queries in French, Dutch, English or German.  Would you like to cancel your mobile subscription by the end of August? If so, you'll have to contact us again at the end of the month, bec