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hello Call the customer service : 078/505050 I think a technician is required to identify the signal problem at your home. You can also wait for an official to answer your request, but it may take longer than calling.
Internet connection is much slower than package
Hi There - I the last month since the work in my area to install the new cabling to support gigaboost wrapped up it seem that my download speed has taken a bit of a dive. My set up is not the default in that I run the voo modem bridge mode. Doing speed tests over a few days it's would seem i'm on
Question
Hi both,wow, crazy response times! You're both right of course, the ip on the voo config shows 10.xx and not 149.xx. I had never heard of "CGN" before, thanks for the TIL. I'll take up contact with Voo *shudder*.Thanks!edit: I marked the first answer
Opening port does not work (linux)
Hi all,please feel free to answer in French, my reading skills are ok, my writing skills poor to say the least.I've been trying to open a port on my machine to the outside world but I can't get it to work. Some info: OS: Linux Mint (17.2 Rafaela) Voo Netgear router in router mode. Cabled connection
Question
Hi @abdulhadies,Exceptionnaly, we'll answer to your request here because the employee ID field is not available yet (sorry for the misleading request on the other topic).I've switched this topic to private, so we're the only one to be
Cannot play PS4 anymore
Hello, as I have found myself on CGN IP 10.x.x.x I am not able to play on my PS4 anymore, can kindly put me back to public IP Thank you.Kind regards,
Question
I am trying to contact the number given by a retail office, but never helpful. I was told their collogue will call me back as soon as possible after one week even after calling multiple times the same answer only, but never contacted by anyone so far
I want to cancel my contract
Hello I need to cancel my contract. I used on-line option to cancel by scheduling a call 3 times but haven't received any call or an update. Please guide with the process. I just need to cancel immediately. Regards SA
Question
Bonjour/Hello @Jaeder, Nous répondons exclusivement en français, anglais, néerlandais ou allemand, n'hésitez pas à choisir une de ces langues. Je vous invite à vérifier, lorsque vous passez la frontière, si dans l'application de votre ca
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question
Hello,Well, I do not have that message in the message trail above... and I am also not receiving any message notifications although I marked I'd like to receive notifications in preferences. Thank you. Could you please let them know to contact m
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hello, I don't understand your message. My colleague Antoine asked when you where available for one of our technician to come and fix your issue. He posted on July 16th. We've been waiting for your answer since then. My guess is you did not
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hi, If you understand french, this will answer to your question. Déménagement, reprise, nouvelle installation VOO : quelles différences ? But i think the best for both is that you cancel your subscription and that the new tenant ask a new su
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
Question
Hello, I gave you an answer on another topic, but I didn't hear back.No general outage was reported.Is the situation back to normal?If not, can you give me more information?Are they disconnections or slowness?By cable or by Wi-fi?Do you feel this si
Ixelles - Unstable internet connection
Hello, since yesterday I am experiencing unstable internet connection - based in ixelles. And no, I haven’t changed the place of my modem nor anything else. Yes, I switched it off and on. Not much has changed. Is there a problem in my neighbourhood?
Problème
Hi, I think that it is impossible to have the same subscription in two different place But it is certainly possible to have two different subscription in these different place, but you will pay twice in decembre. Becouse i'm not working for
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Hi, Are you sure that the paymant was made on the good bank account, and with the right communication ? Are you also sure that there is not another old fergottent payment still due ? With your customer number in your profile, one official v
Payment paid not reflected
Hi team, I have made payment on 19th September 2022, but still my outstanding shows pending for August and September!!! On September we got mail to pay 72,25 euros, we paid but still we have outstanding balance!
Question
I have information that VOO technicians have been working since the beginning but they have to find where the problem is, ask permission to open a hole and so on... I fully undrestand that it takes time. I would like to have heard this from VOO inste
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Those are the parameters you were asking for, thank you in advance for your prompt answer Hellowww scanufe, At first, welcome to the new adventure :$ and sorry for my basic english.:P Can you post your modem installation levels ? Step one: acc
Problems with the network and with the wifi/modem
Good morning, all this new adventure is started the 3rd May 2016. The first days everything was working well and the speed test was fine according to the bandwidth for which i'm paying. But suddenly something has begun to goes wrong. The speed is often unstable, right now i can't show my daughter a
Question
How to use another ADSL modem instead of the supplied one?
Hello, I would like to replace the supplied modem for my ADSL subscription with another one (AVM Fritz!Box), because I am missing many features in the standard device. Is this possible, and which model of Fritz!Box would you recommend? Alternatively, can I use the standard modem as a pure modem on
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Mon installation Internet
Hi Gilles, the last thing your colleagues on Facebook said to me was, "I see in your file that an answer was provided by my colleague on our Forum." It doesn't look like this issue is being resolved by them right now, and we'd appreciate your clarifi
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
HelloI advise you to stay correct and respect the forum rules.I have made it clear to you how to proceed since your first request. You do not listen and blame me that a VOO employee doesn’t answer you.I do not work for VOO but I know how the forum wo
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
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VOO TV +
Hi @swalesh , If you ordered via the VOO web site, the activation and installation fees are indeed voided. However, if you ordered by phone, then I am afraid they are due. A VOO official will look at your case tomorrow and give you an answer b
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
@Valérie P Non cela ne fonctionne toujours pas. $ dig @62.197.111.140 ddns.net. ns ; <<>> DiG 9.16.26 <<>> @62.197.111.140 ddns.net. ns ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER&
Réponses DNS incorrectes reçues du serveur DNS Voo
Bonjour, Depuis quelques jours, le serveur DNS de Voo (62.197.111.140) renvoie des adresses IP incorrectes pour tous les noms de la zone "ddns.net". Après investigation, il semble que la cache du serveur DNS de Voo soit polluée avec un enregistrement "NS" incorrect, comme on peut le v
Problème
Hi, there are few officials on the forum now, they will sure answer but probably not immediatly.Maybe @Valérie P can help you.Don't forget to put your customer number in your profile(sorry for my "old school English" 😇)
Marcs
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Can somebody look at this? Thanks!
Hello,I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo.Also I am having difficulties with having the name on the invoice changed for me. I already
Problème