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Can you tell me the last three digits of the card you have issues with please ?
plus de signal sur ma tv
bonjour , les amis , je n 'ai plus de signal sur ma 3 éme tv ,avec carte ci+ ma tv n as pas été allumée plus de plusieurs semaine pourriez vous la réactiver , comment faire , merci d 'avance
Question
@Yasuhide You're welcome :) If you have any other issue, don't hesitate ! Have a nice day.
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
Question
Hello @Radiohead, I'm glad to see that everything is okay now !Apologies for this issue, have a good week 🙂
No Internet this 19/03
No internet since I woke up this morning (6am), rebooted, checked cables etc. Any issues going on?
Problème
Hello @anup1664, Perfect, if the issues reappear, please let us know. Have a nice day to you 😊
No Internet Connection for Past Hour in 1420
Hi, I lost internet connection about an hour ago. The modem connection light is flashing red. Also, for the last few weeks i have had frequent losses of the connection on most days. Only for a few minutes or so but they are irritating. I don't know if the 2 issues are related. Thank you.
Problème
Hello @Ole, Did you by any chance try the manipulation advised by @roylion15 ? It should solve your hotspot issue.
VOO mobile keep display as Proximus
I have since a few months had 2 VOO sim cards, they work resonable fine, but when I look in settings and mobile service, it says the number is Proximus…..and this causes all sorts of issues from unable to set up hotspot to having major problems when travelling and it can take hours before the data r
Problème
Bonne nouvelle @webseb. @anup1664 Your internet should be back online too. If there's still an issue, I'd suggest you give us more details here.
No Internet Braine l'Alleud
Apologies, i can't speak French. Hopefully somebody can understand my English. My internet stopped working about 30 minutes ago. I've switched the modem off, waited, switched it back on and the Online light does not come back on.
Problème
Hello, Yes, it's most of the issue. I'm sorry, but if you don't believe us, should we make up a lie so it looks more genuine ? Why would we lie about this ? Does this reason itself doesn't look bad an embarrassing enough ?
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
These are indeed HTTPS sites. I am passing on the information to the team responsible for resolving this issue. Our technical team is doing everything possible to resolve everything as soon as possible.
Connection timing out on most websites
Hello, I have had issues since yesterday with the wifi in our apartment in Woluwe-Saint-Pierre. I can normally use sites like Google and Wikipedia, but most other sites including social media won't load and it keeps saying that the connection timed out. This issue is on all devices in our household,
Problème
Dear, As you explained @Lenn , the broadcast of these episodes is subject to contractual issues.It will not be possible for us to extend the broadcasting period. Kind regards
Missing episodes of series
Hello. Succession 3 épisodes 1 and 2 are missing while episode 3 will expire in 2 days. Can you add the first two episodes of season 3 back and extend episode 3? Same issue with The scenes from a Marriage - missing partial episodes so we cannot start. Please add if possible. We are at a full stop co
Problème
I join what has been replied to you. Furthermore, I cannot send you a new module but only a card. This will not give you access to the TV extras either. Do you only have issues with the paid channels?
plus de signal sur ma tv
bonjour , les amis , je n 'ai plus de signal sur ma 3 éme tv ,avec carte ci+ ma tv n as pas été allumée plus de plusieurs semaine pourriez vous la réactiver , comment faire , merci d 'avance
Question
Hello @cbarbosa, The intervention should be completed by the end of the afternoon according to the internal information available. I understand that you are not happy with the situation, but we have no choice but to intervene on our facilitie
Arlon disconnected
Since this afternoon no connection. Restarted the router many times. Until now(23h30), no solution!!! No information for the customer.
Problème
Hello,Thank you for your reply. I was told to do the same by customer service before and that did not work, which is why they sent a technician. I've already had 2 different technicians come and check and they did not solve the problem and I can
No signal
Hello, It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mod
Problème
Hello @Prity, I confirm that your cancellation has been taken into account at 20/12/2024. The cancellation invoice has been issued and an amount of 4.43€ is in your favor. Can we process the refund to the account number end
Cancellation of VOO internet
Hello team, I have submitted online request for cancellation of VOO Internet in mid December-2024 and also called the customer support team. I have already submitted the VOO modem via bpost. I have received the invoice for complete December month. I think my subscription is not cancelled yet. Can yo
Problème
The e-mail with the return label will be sent to you on 06/10, the day after cancellation. Concerning the invoice, you will receive a first document around 12/10, for the whole month of October, and the correction will be issued around 12/11.
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
Hello @jiri, The sites you cannot access, are they in HTTP or HTTPS? We are currently experiencing a general issue, please provide me with the sites causing the problem. I will escalate your feedback to our experts for resolution. I am waiti
Connection timing out on most websites
Hello, I have had issues since yesterday with the wifi in our apartment in Woluwe-Saint-Pierre. I can normally use sites like Google and Wikipedia, but most other sites including social media won't load and it keeps saying that the connection timed out. This issue is on all devices in our household,
Problème
Hello, This category has been deleted because we felt it would be better to simply post your questions / issues in the right categories instead of an all-in-one "other languages" category. You're welcome to post in english in all the categories now
where is the International section gone?
This forum used to have an International section where there were some active discussions (https://forum.voo.be/categories/international). Where are these now? Don't tell me you simply removed them? :(
Question
Hello @njramu, I'm glad to hear that! Indeed, the invoice was issued before the termination and therefore includes the entire month. Don't worry, you will receive the corrected invoice within a few days. I remain available.
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème
Solution acceptée
malware system VPNFilter sur les modems VOO ?
question pour VOO voir message attaché de security manager de ma societe il semblerait que les routeurs de voo Netgear soient concernes par ce malware routeur est ce que le Firmware est a jour de vos routeurs -------------------------------------------------------------------------------------------
Question
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Ma sécurité sur le web
Hello, I don't understand your message. My colleague Antoine asked when you where available for one of our technician to come and fix your issue. He posted on July 16th. We've been waiting for your answer since then. My guess is you did not
No signal
Hello, It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mod
Problème
Unfortunately, my French is very weak. The neighbors I do know have Proximus with no issues. Beginning to think it may be an equipment issue. The internet just stopped in the middle of the day.
Mcsandi
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il y a 4 ans
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Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redémarré le modem
Problème