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speed available at my address

hello, in myVOO application under my products it is displayed that at my address the speed available is 1000/50 Mbps, however the speed I get is 500/20 Mbps. is the information wrong on myVOO or there is something with my installation? thank you. Alex

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Hello @Simon B ,I have added the customer number. Yes, I can confirm that 31st of October is the last day of using all of your products (mobile, Internet, TV) and I would like to cancel them that day.Thank you!

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il y a 3 ans

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Cancel the internet subscription

Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not

Question

Hello @rohanchandarana, I note in your file that your products will be terminated on 27/01/2022, is the situation in order? I look forward to your return;)   Bonjour @Marcs ,   Toutes mes excuses ;)    

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Moving out: how to transfer the internet contract to the new locataire?

hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g. identity, rent a

Question

Sur Amazon.de, ça semble très intéressant: 63 euros livré: (Archer C7):"By Rok Kercmar on 22 May 2019While this model is quite old by now, TP-Link releases many of its products in different versions with fixes and improvements. The description a

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il y a 5 ans

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Wifi Access point (repeater connecté en RJ45) - bonne idée? - Amélioration du WIFI à l'étage

Bonjour, A force de lire sur ce sujet, je commence à me noyer... J'ai regardé un peu le technicolor en mode bridge, mais j'abandonne l'idée (bug, échange modem, configuration complète d'un nouveau routeur). Pour améliorer mon WIFI à l'étage, je voudrais acquérir un répéteur WIFI connecté en RJ45. Do

Problème

Hello @rajangovind1311,      As indicated by @Marcs, several solutions are possible.    Usually, you need to submit a termination request for your products by contacting 04/266.41.14, and the person who will replace you in y

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Transfer of Connection

Hi, Could you please advise if I can transfer this account to a new tenant in my house. If transfer is possible, please let me know the procedure. Will the new contract person will be charged installation and activation charges? Regards Govind

Question

Hello @Ashwini, As @Marcs told you, this allows you to terminate your contract on the desired date. Requests for termination are made in writing. You can send your request via this contact form: http://spr.ly/6184ENtKp First close the invitation to

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want to cancel contract but expecting documentation

I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.

Problème

Hello, Ben, le problème m'affecte aussi maintenant. Mon adresse actuelle est en 109.89.188.*. (Il y a eu des travaux dans le voisinage, et j'ai redémarré le modem. Je pense que c'était similaire (ou identique) avant.) J'ai utilisé l'astuce proposée p

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Localisé au Danemark ?

Bonjour, Depuis quelques jours mes recherches internet sur n'importe quels appareils de mon réseau sont localisé au Danemark. J'utilise le mode bridge relié à un réseau aimesh tp-link deco x50. Depuis plusieurs mois.. Configuration automatique pas de réglage particulier. Je n'ai jamais eu de soucis

Problème

Solution acceptée

Hello @Nita,   The information given by @Marcs are correct.In order to cancel your products, you must contact 04/266.41.14. If the person on the other end of the line does not speak English, she will transfer you to another colleague without a

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VOO Internet Cancellation Request

Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.

Question

Hello There are currently no changes for voomobile customers.In the future may be well, we do not know yet.For now voo and orange are different entities with different offers and products

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Voo sold to orange , what will happen?

Hi , so i read on the internet that Orange Belgium buy VOO ! This is kinda sad news. I love the Voo Mobile offers. How does the future look for voo ? Will we need to switch to an original orange Mobile subcribtion or will Voo still exist ?

Question

Solution officielle

Limite de données 100 Go, 500 Go ou illimité ? (Ancien contrat)

Bonjour à tous, Je suis client voo depuis quelques années, et je suis très satisfait du service. Je ne cherche pas à changer quoi que ce soit, mais j'aimerais avoir des éclaircissements sur un sujet. J'utilise le pack "solo light". Lorsque je me suis inscrit en 2021, il était limité à 100 Go/mois. C

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@afgveloso This is a special offer to "attract" new customers. An existing customer is normally not eligible for this offer, but you can discuss your price with the customer service if you wish to cancel your products. 

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Change of contract

Hello I have currently a Duo Wahoo contract (Net + TV) and I would like to change it to a Internet Solo (GIGA Fast) one, which is 56€/month. I tried to change it via website but I always get an error saying that the transaction was not authorized. Can it be requested via forum? Since I'm already a V

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Information sur les soucis de sécurité via l'UPnP

L’ Universal Plug and Play (UPnP) est un protocole réseau dont le but principal est de permettre l’interconnexion entre périphériques et de simplifier la mise en œuvre de réseaux domestiques et d’entreprises. Avec l’UPnP, un périphérique peut joindre le réseau dynamiquement, obtenir une adresse IP,

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