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I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
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Mon abonnement VOO
Leaving Belgium and need to cancel Voo Subscription on 31 October 2022
Hello, I have been calling the number 04 266 41 14 to cancel my internet subscription, but nobody is answering. I would like to cancel my internet on October 31st as I will be leaving the country. Can you please help? My client number is 0022119191. Thank you very much! Jani
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Ma connexion Internet
Hello I would like to cancel the subscription on 31 October 2022 Please confirm acceptance of my subscription cancellation request Do let me know if anything required from my side
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
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Hello @miscalencu, From the error message, the issue seems to come from the fact that you still have an old subscription plan (TRIO MAX), with old mobile subscriptions, instead of the new ones that came out a few weeks ago (TRIO GIGA MAX, and S,
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
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Hello I would like to cancel the subscription on 27 January 2022 Please confirm acceptance of my subscription cancellation request Do let me know if anything required from my side
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
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upgrade from toudoo to wahoo
Hi,I want to upgrade my subscription from toudoo to wahoo.Can you upgrade my plan please?Regards,Salil Shahane
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Mon abonnement VOO
Hi Benchmark, We'll check your subscription and send you a private message shortly about Static IP addresses.
Static IP address for VOO Pro pack
Hello I just received my VOO internet connection and after a quick look it uses an IPv6/128 dynamic address. I have a VOO pro pack for my home office and I need to connect to my corporate VPN and SIP server. Is there anyway to get a Static IPv4 address as I need to be whitelisted on the VPN and
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Hello again @rohanchandaranaMy colleagues informed me they contacted you and confirmed that your subscription will be cancelled on the 27th of January.I remain available if you need anything else
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
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Hi, I think that it is impossible to have the same subscription in two different place But it is certainly possible to have two different subscription in these different place, but you will pay twice in decembre. Becouse i'm not working for
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
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Hi, Are you sure that you are indeed on a gigamax subscription and not on the old max subscription ? By the way, we have see sometime that the gigamax was not automaticaly updated, so if you are on gigamax, maybe you need that one official voo
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
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Solution acceptée
Hi @Thorsten_W, You can use your mobile subscription worldwide but there would be extra costs outside EU. Here are the international mobile rates. Be careful because the mobile data is very expensive. It is not recommended. If you chose
Mobile data using in Canada
Hello, I've one question. Is it possible to use our mobile phone contract in Canada? If yes, what are the costs? In my account I find only an option to extend Europe wide data using but not worldwide. Thank you for any help in that case. Regards,Thorsten
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Solution acceptée
Change Voo Billing details
Hello, I wanted to change the Billing of my subscription to my spouse's name. Please guide me with the process for the same. Thanks
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Ma facture
For the same price, you could migrate your subscription to the new voo offers (super relax) and get a speed of 200/10 Mbps also unlimited.
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
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ok Roylion, your answer is clear, thanks ! So it s working as designed.Guess I can't get a pro subscription without enterprise number ? What voo modem comes with a professionel subscription?Regards, Kris
Private wifi can not connect to LAN
Hey, is it normal I can not connect from a wifi connected device to my NAS connected on the Technicolor router via LAN ?I would expect Guest network is not able to connect to LAN, but my own 2.4 or 5 G networks can, although it doesn't seem to be the case.Is it configurable in the settings ?Kin
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Solution acceptée
Hello Cancellation of a service / subscription is not possible here via the forum… You need to call this number : 04/266 41 14
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Dear @Thorsten_W, I have just taken the necessary steps to cancel these 3 numbers.This cancellation is indeed direct. It is not possible to take a package with only the internet, the fixed phone and the gsm subscription.If you want to do this, y
CANCELATION OF VOO MOBILE SIM CARDS
English version (Version française ci-dessous) Hello, I've 4 mobile phone SIM cards and I want to cancel 3 of them from today. Please cancel the SIM cards: 0455 115347, 0455 120662 and 0455 118314. The 4th SIM card is not mentioned here. And please tell me the costs if I keep only the Internet an
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Thank you for your elegant tone of voice at VOO . As you may have seen in my previous messages, I attempted to cancel my subscription while I was still in Belgium. My phone number is currently deactivated, so I'm unsure about what you mean by 'data
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hi Onur, I just took care of the cancellation of your mobile subscription to avoid any unnecessary bills in July.
Cancellation of my mobile subscription
Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.
Problème
Moving to address not covered by Voo, sadly need to cancel subscription.
I love your service, but sadly I'm moving houses to an address not yet covered by Voo. It's in Bruxelles 1000 towards Bois de la Cambre. I'm sadly needing to cancel the subscription. Please advice.
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Discussion dédié au déménagement
It is possible to move your current subscription to the new address. In general, the subscription is cut off at the old address the day before the move. If you move in on January 03, the subscription can be cut on January 02. It is true that if yo
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Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
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