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Cancellation Request

Dear VOO Team, I would like to cancel my contract by 31/07/2019 as I am leaving Belgium next month. Could you please let me know which steps I need

 publié 

il y a un an

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Question

14

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Cancellation request without response from VOO. Experience with Ombudsman

Hi everyone, TLDR: 4 attempts of cancellation request but no response from VOO except the first one when I was told that 3 months was too far in the

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Question

18

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Cancellation request

Hi, since I see this is a regular process - I'd like to cancel my internet from VOO, since I'm moving out of the country some time in August. I'm lo

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Question

10

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Contract modification request and I received "Nous avons bien reçu votre demande de résiliation"

I sent a request for information regarding the modification of my actual contract from the 1st of July when the new prices will be in place and I rece

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il y a 4 ans

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il y a 4 ans

Question

10

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Did not receive my paper bill for the current month even after requesting it by email previously

Hi, Please help. Did not receive my paper bill for the current month even after requesting it by email previously Thanks Ara

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il y a 3 ans

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il y a 3 ans

Question

5

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Hi @abdulhadies,Exceptionnaly, we'll answer to your request here because the employee ID field is not available yet (sorry for the misleading request on the other topic).I've switched this topic to private, so we're the only one to be

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Cannot play PS4 anymore

Hello, as I have found myself on CGN IP 10.x.x.x I am not able to play on my PS4 anymore, can kindly put me back to public IP Thank you.Kind regards,

Question

Hi, Allow me to insist. He did respond. Here is the screen shot (with the date and time label) :     Anyway, I sent your request to the appropriate department. They'll contact you by phone to deal with it.

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No signal

Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve ca

Problème

Hi @advelasco ! Requests for cancellation are only made in writing. You have to send your cancellation requests via this contact form: http://spr.ly/6184ENtKp First, close the call back's invitation with the little cross. Then fill in the fo

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Cancellation

Hello,I would like to know which steps I should follow to cancel all Voo Services (Internet, Tv and Mobile).I will be moving abroad on next week and w

Question

Solution acceptée

Erreur de ping modem depuis l'extérieur avec le modem Netgear

Bonjour, J'ai un request tiemout for icmp_seq lorsque je fais un ping sur mon IP publique. Y a tìl moyen de remédier à cela. Sans cela je n'arrive p

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Question

24

7

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Solution acceptée

Impossible de lire mes MMS

Bonsoir je n'arrive pas à résoudre le problème voici ce que je reçois quand j'ai un mms Telenet info: You have a new MMS. Go to www.telenetmms.be Use

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il y a 3 ans

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il y a 3 ans

Question

23

10

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Solution acceptée

souci de connexion à myVOO sur PC

bonjour cela fait 1 semaine que je ne sais plus me connectée dans mon my voo voila se qui s'affiche quand je veux me connectée "{"message":"No HTTP r

Question

34

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Solution acceptée

iPhone self-assigned IP - VOO DHCP

Bonjour communauté, Je me permets de revenir sur: "Adresses IP inconnues connectées à mon router VOO" (https://forum.voo.be/internet-43/adresses-ip-i

 publié 

il y a 4 ans

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il y a 4 ans

Problème

33

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Solution acceptée

Cancellation of my internet contract

Hi, I tried to call Voo several times to cancel my contract for Internet connection. Unfortunately no one was able to speak English at those times.

 publié 

il y a 3 ans

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il y a 3 ans

Question

105

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Solution acceptée

Bonne vitesse, pas de latence, mais browsing lent et plein de timeouts

Bonjour à tous, je ne sais pas du tout ce qui se passe. J'ai une super connection, je télécharge entre 70 et 100 Mb/s, j'uploade proche de 5 Mb/s et

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il y a 4 ans

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il y a 4 ans

Question

44

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Solution acceptée

My internet is not working since I changed to the Wahoo contract

Dear all I had the Pack trio contract for almost 3 years and everything worked perfectly fine. However, since 2 weeks ago, I changed to Wahoo and sud

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il y a 3 ans

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il y a 3 ans

Question

18

2

Solution acceptée

Access au routeur Technicolor via internet IPv6

Bonjour, ​ J'ai obtenu une addresse publique de VOO 109.X.X.X (IPv4) et 2a02.....5600/128(IPv6) Je n'ai acun problème d'accéder mon VO

 publié 

il y a 4 mois

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il y a 3 mois

Question

83

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Solution acceptée

How do I cancel my subscriptions

Hello, I requested to cancel all my subscriptions through on-line but did not get any e-mail reply or phone call. I tried 0781 50 50 50, but the numbe

 publié 

il y a 4 ans

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il y a 4 ans

Question

18

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Solution acceptée

malware system VPNFilter sur les modems VOO ?

question pour VOO voir message attaché de security manager de ma societe il semblerait que les routeurs de voo Netgear soient concernes par ce malwar

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il y a 2 ans

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il y a 2 ans

Question

27

4

0

Solution acceptée

Modem technicolor : pas de surf

Pas de surf (pas de résolution dns) Modem technicolor, déjà appelé le service technique qui m'a demandé de faire un reset factory settings via le bout

 publié 

il y a 4 ans

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il y a 4 ans

Problème

24

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