5 messages
Error Code 1001 when attempting to install my Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
Solution officielle
Alexia L
Officiel VOO
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1.5K messages
il y a 8 mois
Hello @slosapio,
We received feedback from the Technical Service Expert Department and a technician needs to be sent to your address (apparently they left you a voicemail on March 21st).
He can come on weekday mornings (8am - 1pm) or afternoons (1pm - 5pm). Make sure you are present (you or another adult) or the technician will charge you €50 for a missed appointment.
When would you be available?
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roylion15
Top Expert
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45.1K messages
il y a 9 mois
Hello
What cable are you talking about?
If you have a decoder « evasion » you will not receive the channels directly via the coaxial cable on your tv . The channels are encrypted.
An hdmi cable must be installed between the decoder and the tv and the coaxial cable must be connected to the decoder. also a network cable from the modem is needed.
Code 1001 is an installation code but the customer must not go to this installation menu reserved for the technician during the first installation of the decoder.
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Fallon
Officiel VOO
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1.8K messages
il y a 9 mois
Hello @slosapio,
Could you please check your customer number in your profile? I can't find a customer record with the number listed.
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slosapio
5 messages
il y a 9 mois
00********(édité) is what is listed in the My Voo section
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Christophe C
Officiel VOO
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2.6K messages
il y a 9 mois
@slosapio One number was incorrect in the references you had indicated in your profile. It is now in order.
On the other hand, your decoder does not seem to have been provisioned since installation. I have just created a request to the Technical Service Expert Department. They will process your request ASAP.
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slosapio
5 messages
il y a 9 mois
@roylion15 i have the HDMI cable plugged into the TV from the evasion box. I received the error when turning it on for the first time and thought that it also needed the coaxial - i have two coaxial cables that are not attached to anything and one plugged into my evasion box.
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roylion15
Top Expert
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45.1K messages
il y a 9 mois
hello
I don’t understand why the technician did not install the decoder and perform the start-up of your tv service ?
The box coaxial cable must be connected to the tv wall outlet .
code 1001 is an installation error code, may be the box is not activated as @Christophe C said ?
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slosapio
5 messages
il y a 8 mois
Please see my previous post. I have rebooted the Voo box and am still receiving the error code 1001. I do not get to enter the network code that is provided in my account.
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roylion15
Top Expert
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45.1K messages
il y a 8 mois
Hello
Merged with your previous post !
please don’t create a new topic for the same problem.
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