Officiel

Accepté

Sans réponse

Filtres avancés

Résultats de la recherche (40K)

Pertinence
Selected Pertinence

Hello @Caroline P , thanks for your answer. Yes, the problem persists, unfortunatelly. :(

 vers la conversation : 

0

0

Problem with internet conexion in Chiny?

Hello, Is there some conexion problem in Chiny (6810) ? I’m without internet since yesterday. There is a red light flashing where the @ symbol is located, and I have already tried to go through all the steps on VOO’s guide for no conexion. Thank you in advance, Rafael.

Problème

all this with his colleague on the phone, he told me that the problem was from the street. vidmate mobdro

 vers la conversation : 

0

0

Problème de connexion (variation de signal).

Bonjour, j'habite a Orcq(Tournai) et depuis 1 semaine ma connexion est catastrophique. Un technicien est passé deux fois. La première fois il a changé le décodeur qui se faisait un peu vieux et la remplacé par le technicolor. Il est revenu ce matin car le changement de modem n'a pas réglé le problèm

Problème

Solution acceptée

Hello, I noticed a problem on the line this 27.11.However, it now seems to have been resolved.Is this the case? 

 vers la conversation : 

0

No internet in Arlon since this morning, AGAIN!!!

Since this morning there's no internet service. Is there another "problem"?

Problème

Hello @srialmaster, The network service says that the problem should be solved around 4:30PM today. Sorry for the inconvenience 😌

 commenté 

il y a 2 ans

 vers la conversation : 

0

0

Internet down - Naast 7062

My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.

Problème

If neither SIM card works in your phone, changing the antenna will not help.It is better to see this problem with Appel, because your SIM reader seems to be defective.

 vers la conversation : 

0

0

Network call/messages problem.

Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my

Problème

Autant pour moi je n'ai pas suivi ce que tu as voulu dire. Mille Excuses Heu, no problem ! C'est compliqué ces trucs et on s'y perd tellement vite.

 commenté 

il y a 9 ans

 vers la conversation : 

0

0

Pas de connexion vpn vers mon synology - Technicolor

Bonjour, j'ai un soucis de vpn. J'ai ouvert les ports comme il faut pour le vpn. https://www.synology.com/fr-fr/knowledgebase/DSM/tutorial/General/What_network_ports_are_used_by_Synology_services Cependant quand je vais sur des sites d'adressage ip, il me dit quand même que certains ports ne sont pa

Problème

Solution acceptée

Le site web voo.be est inaccessible

bonsoir et un grand merci a tout le monde a chaque fois que je vais sure le cite j ai sa Une erreur système inattendue s'est produite. Nos administrateurs système ont été informés. Si le problème persiste, merci de contacter notre équipe de support. Een onvoorziene systeemfout opgetreden. Onze syste

Question

36

6

0

Solution acceptée

Hello To solve the problem , perform a factory reset of the modem ! https://assistance.voo.be/fr/support/internet/probleme-technique/reinitialiser-le-modem-voo--reset----comment-faire.html

 vers la conversation : 

0

Wifi not turning on(Technicolor modem)

Yesterday around 1400 my wifi stopped working on my Technicolor modem. I have restarted the modem several times. It always has a stable @ light, but the wifi won't turn on. I followed the steps in the guide to turn on the wifi, hold the button for 10 seconds. But when I touch or hold the wifi button

Problème

Hello @Maksim , Your problem has been reported. We'll keep you informed as soon as we hear back. Please be patient until then.

 vers la conversation : 

0

0

Internet issue in Jodoigne

Dear VOO team, We had issues with Internet for about a month now - it has been on and off all the time. I spoke to my neighbors who have VOO and they are also experiencing same issue. Now, since yesturday we completely lost connection at home. My customer number is 0022231962, can you please check t

Question

Merci, Nostromo :) @roylion15 : routeur débranché, 2 appareils câblés sur le nouveau modem, no problem (à mon avis le bridge ne s'est pas fait ou a été désactivé) ^^

 vers la conversation : 

0

0

Modem technicolor : obligé de connecter mes câbles RJ45 sur le modem

Bonsoir, c'est de nouveau l'emm... quiquineuse, voilà, le nouveau modem est installé, le problème est que 3 appareils ici sont toujours sur câble, et qu'avec l'ancien modem il fallait un routeur - ce qui n'est plus le cas, mais les câbles doivent être branchés sur le modem sinon aucune connexion via

Problème

According to Telenet the problem is related to Voo. I would like to have clear communication. If Voo and Telenet claim that you can use each others network (homespot) I would like to see this in reality. My parents took telenet abonnement so I can us

 vers la conversation : 

0

0

Security certificate problems when connecting Voo (with Telenet pasword)

Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or

Question

Same problem here in 1150 WSP. Would be good if someone from VOO could reply here in this forum instead of all clients calling them and blocking their help desk...

 commenté 

il y a 2 ans

 vers la conversation : 

0

0

Plus de connexion internet

Bonjour, je n'ai plus de connexion internet et le no d assistance semble saturé. Y a t il une possibilité d avoir un support pour établir la connexion?

Problème

Internet outage 1150 area Brussels

Hi, my internet doesn’t work since the morning. Client number 0021923305. Is there a problem with outage and when will it be solved? thank you!

Problème

18

1

0

Solution officielle

No internet connection at postcode 7034

Hi, since today at midday there is no internet connection at my area, with postcode 7034. My neighbours with VOO have the same problem. Is there any kind of problem on the network? How long can we expect this to go on?

Problème

25

1

0

Solution acceptée

Home connection in Arlon - Again

Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps... I'm thinking on changing the provider because this is really bad service.

Problème

50

8

0

The macbook with the adaptor and ethernet cable is stably downloading at 340+mbps, so the problem is my macmini's oldtimer driver I suppose... I'll see to it. Thanks anyways! ;)

 vers la conversation : 

0

400 mbps non atteint

400 mbps non atteint Bonjour, Je suis passé récemment de 125 mbps à 400 mbps mais je n’atteint pas les 400 mbps sur le speedtest, je suis plutôt en dessous de 100 mbps. Mon modem est le netgear cg3700B, je l’ai redémarrer plusieurs fois mais rien ne change, est ce que le problème viens de lui ? Peut

Question

Panne reseau CP 1331

Bonjour, problemes de reseau 4.Juin.24 en CP 1331 ? All day, connection / no-connection / connection / no-connection No communication from VOO Is there a known problem ?

Problème

21

1

0