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Hello @Caroline P , thanks for your answer. Yes, the problem persists, unfortunatelly. :(
Problem with internet conexion in Chiny?
Hello, Is there some conexion problem in Chiny (6810) ? I’m without internet since yesterday. There is a red light flashing where the @ symbol is located, and I have already tried to go through all the steps on VOO’s guide for no conexion. Thank you in advance, Rafael.
Problème
all this with his colleague on the phone, he told me that the problem was from the street. vidmate mobdro
Problème de connexion (variation de signal).
Bonjour, j'habite a Orcq(Tournai) et depuis 1 semaine ma connexion est catastrophique. Un technicien est passé deux fois. La première fois il a changé le décodeur qui se faisait un peu vieux et la remplacé par le technicolor. Il est revenu ce matin car le changement de modem n'a pas réglé le problèm
Problème
Solution acceptée
Hello, I noticed a problem on the line this 27.11.However, it now seems to have been resolved.Is this the case?
No internet in Arlon since this morning, AGAIN!!!
Since this morning there's no internet service. Is there another "problem"?
Problème
Hello @srialmaster, The network service says that the problem should be solved around 4:30PM today. Sorry for the inconvenience 😌
Internet down - Naast 7062
My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.
Problème
If neither SIM card works in your phone, changing the antenna will not help.It is better to see this problem with Appel, because your SIM reader seems to be defective.
Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
Problème
Autant pour moi je n'ai pas suivi ce que tu as voulu dire. Mille Excuses Heu, no problem ! C'est compliqué ces trucs et on s'y perd tellement vite.
Pas de connexion vpn vers mon synology - Technicolor
Bonjour, j'ai un soucis de vpn. J'ai ouvert les ports comme il faut pour le vpn. https://www.synology.com/fr-fr/knowledgebase/DSM/tutorial/General/What_network_ports_are_used_by_Synology_services Cependant quand je vais sur des sites d'adressage ip, il me dit quand même que certains ports ne sont pa
Problème
Solution acceptée
Le site web voo.be est inaccessible
bonsoir et un grand merci a tout le monde a chaque fois que je vais sure le cite j ai sa Une erreur système inattendue s'est produite. Nos administrateurs système ont été informés. Si le problème persiste, merci de contacter notre équipe de support. Een onvoorziene systeemfout opgetreden. Onze syste
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Ma connexion Internet
Solution acceptée
Hello To solve the problem , perform a factory reset of the modem ! https://assistance.voo.be/fr/support/internet/probleme-technique/reinitialiser-le-modem-voo--reset----comment-faire.html
Wifi not turning on(Technicolor modem)
Yesterday around 1400 my wifi stopped working on my Technicolor modem. I have restarted the modem several times. It always has a stable @ light, but the wifi won't turn on. I followed the steps in the guide to turn on the wifi, hold the button for 10 seconds. But when I touch or hold the wifi button
Problème
Hello @Maksim , Your problem has been reported. We'll keep you informed as soon as we hear back. Please be patient until then.
Internet issue in Jodoigne
Dear VOO team, We had issues with Internet for about a month now - it has been on and off all the time. I spoke to my neighbors who have VOO and they are also experiencing same issue. Now, since yesturday we completely lost connection at home. My customer number is 0022231962, can you please check t
Question
Solution officielle
Hello @VenkatChandrasekaran, I see that your modem is online and its readings are good. Is the problem still there? If necessary, please come back to me. I remain available.
WiFi down since night in Evere
My WiFi down since night. Is there an outage? Red light keeps blinking.
Problème
Merci, Nostromo :) @roylion15 : routeur débranché, 2 appareils câblés sur le nouveau modem, no problem (à mon avis le bridge ne s'est pas fait ou a été désactivé) ^^
Modem technicolor : obligé de connecter mes câbles RJ45 sur le modem
Bonsoir, c'est de nouveau l'emm... quiquineuse, voilà, le nouveau modem est installé, le problème est que 3 appareils ici sont toujours sur câble, et qu'avec l'ancien modem il fallait un routeur - ce qui n'est plus le cas, mais les câbles doivent être branchés sur le modem sinon aucune connexion via
Problème
According to Telenet the problem is related to Voo. I would like to have clear communication. If Voo and Telenet claim that you can use each others network (homespot) I would like to see this in reality. My parents took telenet abonnement so I can us
Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
Question
Hello @Danboz, I notice that your modem is online and its readings are good. Is the problem still there? I remain available.
No internet connection in Evere Rue colonel bourg
My internet connection is super slow. I am not able to open any browser.
Problème
Same problem here in 1150 WSP. Would be good if someone from VOO could reply here in this forum instead of all clients calling them and blocking their help desk...
Plus de connexion internet
Bonjour, je n'ai plus de connexion internet et le no d assistance semble saturé. Y a t il une possibilité d avoir un support pour établir la connexion?
Problème
Internet outage 1150 area Brussels
Hi, my internet doesn’t work since the morning. Client number 0021923305. Is there a problem with outage and when will it be solved? thank you!
Problème
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Ma connexion Internet
Solution officielle
No internet connection at postcode 7034
Hi, since today at midday there is no internet connection at my area, with postcode 7034. My neighbours with VOO have the same problem. Is there any kind of problem on the network? How long can we expect this to go on?
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Ma connexion Internet
Solution acceptée
Home connection in Arlon - Again
Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps... I'm thinking on changing the provider because this is really bad service.
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Ma connexion Internet
The macbook with the adaptor and ethernet cable is stably downloading at 340+mbps, so the problem is my macmini's oldtimer driver I suppose... I'll see to it. Thanks anyways! ;)
400 mbps non atteint
400 mbps non atteint Bonjour, Je suis passé récemment de 125 mbps à 400 mbps mais je n’atteint pas les 400 mbps sur le speedtest, je suis plutôt en dessous de 100 mbps. Mon modem est le netgear cg3700B, je l’ai redémarrer plusieurs fois mais rien ne change, est ce que le problème viens de lui ? Peut
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Panne reseau CP 1331
Bonjour, problemes de reseau 4.Juin.24 en CP 1331 ? All day, connection / no-connection / connection / no-connection No communication from VOO Is there a known problem ?
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Ma connexion Internet
The problem with disconnections remains the same. Internet connection is disconnecting and reconnecting all day. Could you please let us know iwhen this issue will be fixed?
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WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question