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WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
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Mon abonnement VOO
Solution officielle
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I forgot to put the
Problème
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Mon abonnement VOO
Hi Marie S, I cancelled my VOO mobile back in September and thanks to you I received the credit note for the October invoice. You can imagine how surprised I am to receive a zoomit message to pay for November on December 3rd. Please ask VOO Mobile
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleures s
Question
The e-mail with the return label will be sent to you on 06/10, the day after cancellation. Concerning the invoice, you will receive a first document around 12/10, for the whole month of October, and the correction will be issued around 12/11.
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
You have requested the cancellation of the October invoice. Does this mean that I shall refuse the following payment:
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleures s
Question
Dona : I have sent your situation to the department concerned so that it can correct this problem on your invoices . :)
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
I can't send you a document indicating that the cancellation was done in September because it was done in October. But I asked for the correction of the October invoice. You can therefore refuse the payment in zoomit :)
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleures s
Question
Hello @ppp, Each department has its own treatment. To cancel a product, you must contact the cancellation department at least once. It will not be possible to cancel the last invoices, we have explained the reasons above. When we receive
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Dona : I have sent your situation to the department concerned so that it can correct this problem on your invoices . :) Thanks Marie S. Since the bill deadline approaches, should I pay only 38.94 as usual?
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
Hello @Jakaitis, All the information is above. If you want to stop (and lose the number), you need to call 04 266 41 14 (+32 4 266 41 14 if you are abroad). If you want to keep the number (as you specified above), you'll need to ask for the nu
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Yeah, I just called that number again, and nobody speaks English there! It's definitely a scam, nothing else! VOO can keep sending me invoices; I'll just simply ignore them. This forum chat will be my evidence if it comes down to legal claims.
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
Question
Hello @mmsonder, The promotion did apply to the subscription.However, it is "normal" that the December period was not discounted. As indicated, the December prorata will be visible on the January period. I can see in the system that as the promotio
Bill problem for 10GB mobile plan subscription
Hi, I have a 10GB mobile plan subscription. I started to use 10GB mobile plan from 01.10.2023. Normally this tariff fee is 18 Euros but I have a 6,5 Euro discount for every mont for this tariff. I must pay 11.50 Euros. But you calculated the reduction wrongly and charged 15.48 Euros. I have not pay
Problème
Hi Bjorn Ahrensbach, I see that your cancellation request for your mobile was sent on 24/09. The mobile department did the mobile cancellation in October. Your services will then be cancelled at the end of this month. However, as you requested the
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleures s
Question
Hi, To cancel a service you must call 04/266.41.14. It's no longer allowed to do it thru the forum. FYI, phone bills have always sent separately and not consolidated with tv/internet invoices. In any case, an official VOO could have a
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
Hello @brk, In order to help you, we need access to your file. Could you add your client number in your profile? As @roylion15 said, this kind of modification of the installation is not free. If you are a tenant, we need a written agreeme
modification cable exterieur
Hi I would need to change the external cable to connect it to another room in the house. Could you let me know what is the procedure and how long does it take?
Question
Hello @Ashwini, As @Marcs told you, this allows you to terminate your contract on the desired date. Requests for termination are made in writing. You can send your request via this contact form: http://spr.ly/6184ENtKp First close the invitation to
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Justin, thanks for coming back to me. Which months specifically? My Belgium bank account has been closed (online), so VOO couldn't charge me anymore, and my phone number has been deactivated. How could I be using it??? Look at the comments. VOO's ca
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello @Justin I might not be available Wednesday morning for the technician Visit and I wanted to reschedule the visit by calling 0800 43 303 as instructed in myVoo. However when I call the support number, I am asked to insert my client ID 002****
speed available at my address
hello, in myVOO application under my products it is displayed that at my address the speed available is 1000/50 Mbps, however the speed I get is 500/20 Mbps. is the information wrong on myVOO or there is something with my installation? thank you. Alex
Question
Hello @Jakaitis, I wanted to clarify your consumption, because your first message said that you "haven't used the subscription for 5 months" after your departure from Belgium. Small correction, the Data was from July. You can see this in the detail
Justin
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CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème