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Phone number not cancelled
Hello, my mobile number 455xxxxxx is not cancelled and you keep charging me. How many times i should write or call or approach you in the office to cancel. Iam writing to crime office that you are either not cancellingy mobile number but kept charging me 19 euros in sept and again 14 euros in oct. I
Problème
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Mon abonnement mobile
Solution officielle
Mobile number is not cancelled even notification is provoded already
Hi, inspite of reminders to close my mobile connection ****09, bill is still generated. Can you terminate this number. It is a combo plan with home wifi. But home wifi was cancelled till 31 August. But mobile number continued. Can you please terminate immediately. I dont want another bill as Iam not
Problème
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Mon contrat VOO
how to delete online account
I finally got my subscription cancelled and the last bill paid. How do I delete or close my customer account?
Question
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myVOO (site web et application)
Hello, I can confirm that your VOOmobile has been cancelled today. Jessica
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not
Question
@pthierry My bad. I cancelled it. @VenkatChandrasekaran I'll call you by phone to organise the switch.
Wifi going down frequently
I live in Ixelles. For the past 1 week, my wifi is getting disconnected frequently.
Problème
VOO says on their website that the appointments are kept, but that is not correct. They cancelled my appointment last minute on 19 March and told me "no appointments until further notice".
raccordement voo - nouveau client
Bonjour, Les interventions d'installations et de raccordements sont-elles maintenues par vos techniciens à Bruxelles pendant la période confinement du 18/03 au 5/04? J'ai un rendez-vous prévu le 23/03 prochain. Merci pour votre retour, Marie
Problème
Good morning @manasmp, I cancelled your subscription as of today. Unfortunately, I can't cancel your bills for July because you've used up your data this month.
Cancelling sim card subscription
Hello, I would like to cancel my sim card subscription since I already moved out of Europe. I had tried to contact the Voo customer care on the phone number but I think the procedure was not completed. Therefore, can you please help me cancel my subscription and deactivate my sim card. I would prefe
Question
Solution acceptée
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
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Ma connexion Internet
Hello @bradley , I cancelled your subscription for the 15th of december 2023. You will receive a confirmation e-mail. You will have to bring the materiel back in one of our VOO boutiques. Thanks a lot.
Cancellation for leaving the country
I want to cancel my internet as I have left the country and cant get it disconnected online Thanks
Problème
Hello @Raimonta, I can see that your contract has been cancelled today. Did you switch to another provider ? What is the reason of the cancellation ?
Cancellation of internet contract
Hello, I have called for a lot of times but unfortunately no English speaker available in your call center. Today, I received an invoice for the two first weeks of May. I need the internet connection until end of May and after that I want to disconnect. Please help me. Please call me back. Regards,
Problème
Hello @sunnikille1 🙂 An appointment with a technician is indeed necessary. I see in your customer file that you have cancelled a first appointment, please keep it this time. I have scheduled one on 19th May between 8AM and 1PM, we can modify it if
No internet or cable tv for a week
I have not had Internet or cable for 1 week. I have tried rebooting & resetting the router and cable box several times, but nothing works. I need a technician as soon as possible.
Problème
Hello Yes, I received a call and they confirmed my subscription will be cancelled on 27 jan 2022. They yet to send email to me with router submission process. Thanks for your help. Regards, Rohan
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hi, Basically: - if the previous tenant cancelled his contract with VOO, you need to sign a new one under your name - if the previous contract is still alive, the previous tenant must contact VOO to transfer the contract to your name by filling
Change in ownership
I have recently moved to new place and I want to change the ownership to my name. How can I change ?
Question
The situation 1yr ago. Since we move out of our old place. The TV, Internet.. The contract was cancelled but the simcard that my 8 Yrs old daughter is no longer using keeps on sending us a bill monthly. For 1 year I am paying it and no one is using i
Cancel my sim card subscription.
Hi good day to everyone, I've been trying and trying to call customer service to help me cancel my sim card subscription.. I keep on paying the bills that I'm not using. So can please someone help me to cancel it.
Problème
Hi Bjorn Ahrensbach, I see that your cancellation request for your mobile was sent on 24/09. The mobile department did the mobile cancellation in October. Your services will then be cancelled at the end of this month. However, as you requested the
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleures s
Question
Unfortunately, this will not be possible. Plan and Subscription are two very different words that have a different meaning in the VOO administration. The mobile contract was cancelled today and will be billed until tomorrow, the end of November. &n
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
It's not my fault you couldn't figure out what "plan" meant. I had one active contract with your company and was requesting to cancel it. Instead, you sent a sarcastic, inaccurate response and billed me for another month beyond my request for cancell
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello @ppp, Each department has its own treatment. To cancel a product, you must contact the cancellation department at least once. It will not be possible to cancel the last invoices, we have explained the reasons above. When we receive
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hi @RCHAMOLI , In order to cancel your tv subscription, you must call 04/266.41.14. It's no longer possible to do it thru the forum or 078/50 50 50. Also, please make sure that the so-called "télédistribution" is cancelled as well, as cancelli
I want to cancel my TV subscription
Hi Team, I have internet and tv subscription from VOO, I want to cancel my TV subscription. I had contacted customer support multiple times but I still cannot cancel it Regards, Rajesh Chamoli
Problème
Hello again @rohanchandaranaMy colleagues informed me they contacted you and confirmed that your subscription will be cancelled on the 27th of January.I remain available if you need anything else
Gilles N
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Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question