Cancel the internet subscription

Hi,

Witch phone number do you try to reach ? 04 266 41 14 ?

I think this is the only way to cancel a subscription.

I called many times and I requested someone who would speak English.

However, there is no-one from the support team.

Hi @Charis ,

I would suggest you ask someone who speaks French to call on your behalf.

It is indeed the only way to cancel the subscription.

Hi @Charis,

Could you add your customer number to your profile, as explained here ?

I will check if I can do something to help you for the cancellation.

Thanks.

Hello guys and thanks for your quick responses.

@theo2007 I tried that with a friend of mine that speaks French, however we called so many many times and nobody was there. After 2 hours of attempts we gave up.

@Simon B I am going to add the customer number to my profile. 

Thank you for your support and help guys!

Hello @Charis

I will have the possibility to cancel the contract when your customer number will be added.

Do you want to cancel all the product on the 31st of October ?

Hello @Simon B ,

I have added the customer number.

Yes, I can confirm that 31st of October is the last day of using all of your products (mobile, Internet, TV) and I would like to cancel them that day.

Thank you!

Mmmh, I'm sorry, but I charged your profile and your customer number is still not there 😕

You can follow the process to add it here : http://spr.ly/61216MWLrn

Hello Simon,

I followed the exact steps that you provided me throught the above url.

I attached you a screenshot of my profile which the field of customer number is completed.

Please check your personal messages inbox :)

Thank you

That's strange, as I told you by private message, it wasn't mentioned. I added it.

I saw that the cancellation is already programmed for the internet and the television.

I will make the cancellation for the mobile at the end of the month 😊

Simon thank you very much for your help!!!