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Hello @Kovacova, Have you contacted us in the meantime?Could you please indicate in your Forum profile, your mobile number and the name of the account holder of your order?
Placed a order on Voo.be but did not recieve E-mail as confirmation
Placed a order on Voo.be but did not recieve E-mail as confirmation
Question
I am planning to pick it up tomorrow evening, could you please get the issue fixed from your side ? I don’t know why it was working smooth over weekend and today it came back to hell.
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hello @AnuragTangra, In order to help you, we need access to your file. Could you please add your customer number to your profile?
"Why does internet consistently drop nightly?"
What could be the potential reasons for a consistent nightly internet outage occurring at the exact same time, and what troubleshooting steps or strategies can be employed to identify and resolve the issue?
Question
Hello @Fallon . My VOO modem is set to pass-through mode as my router handles all traffic. How would I do that test in this configuration? Can you please assist?
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Thanks ... Can you please confirm when is the next appointment ? Regds Sumeet
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hi @Armony V, It has been a week and I still see a subscription in my profile.Can you please check the status? Thank you. Onur
Cancellation of my mobile subscription
Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.
Problème
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
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Ma connexion Internet
Ok. Thank you. I request you to please stay in touch with any updates that you may have. The outage is affecting our work. Regards, Divyank
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello, Your IP is now public. Please reboot your modem to apply the change. I must add everything Roylion15 told you is perfectly correct, and the way you answered him while he was trying to help is very innapropriate. This kind of behavior is not we
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi Madasseri,A general breakdown has going on on your area and it is the reason, please accept our apologise for this inconvenience. Everything has got well be fixed. Have a nice end of day and take care of you.
Internet connection lost ("@" keeps blinking in red)
Hello, I am working from home and today I faced a problem with my internet connection. The "@" light keeps blinking in red. I checked the connection and restarted the modem a couple of times. I have attached an image of the modem when the "@" light is blinking. Could you please help me to fix this
Problème
Plus d'internet à 7320 Bernissart
Plus d'internet depuis ce matin. 7320 Bernissart.J'en suis réduit à un partage de connexion avec mon iPhone pour pouvoir travailler en 3G.J'avais déjà l'habitude des coupures intermittantes, mais là c'est carrément une coupure persistante, malgré plusieurs redémarrage du routeur Netgear. Help, pleas
Question
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Ma connexion Internet
Solution acceptée
Cancellation of Contract
Hello Team, I want to cancel my voo contract, but I am not able to do so I tried 04 266 41 14 contact number, but no one's picking it up, can you please help me in this Please note: I am leaving belgium by 3rd November and need to cancel contract and return the device before that
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Discussion dédié au déménagement
No internet connection- LED light “online” on modem is off
Hello my internet connection is not working, the modem light on wifi is on but the online light is switch off. Could you please let me know how to get the internet back working? Also are there any disruption in Ixelles reported? Thanks
Problème
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Ma connexion Internet
Hello @Nordbo, The breakdown is now finished in your area, your modem should have been online by now. Could you please reboot your modem ?
Internet outage 1380
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Problème
Solution acceptée
Blocage du SMTP envoyé vers Gmail
bonjour, j'ai configuré le smtp.voo.be port 25 sur mon scanner afin d'envoyer les scans sur mon adresse mail @gmail.com Cela fonctionnait sans soucis depuis des années mais depuis peu gmail me refuse les mails. Message ci-dessous. Une idée comment résoudre ? Merci This is the
Problème
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Mes objets connectés
@mimi88 Hi, if you'r not a spammer, please delete your link who is not permited. You have one hour to make it, after that you will be banned.
Pas de son quand je fais une video
EDIT: problème résolu! Bonjour, J'ai fait ma 1ère vidéo via mon Samsung Galaxy J5 mais lorsque je l'ai transféré sur mon pc, je me suis aperçu que je n'avais pas de son!?! J'ai été vérifié les options mais je n'ai rien trouvé au sujet du son.. Quelqu'un pourrait m'aider à avoir du son lorsque je
Question
@Gilles N Thank you, yes please close this topic. it was solved from the support by all of you. I appreciate it! best regards, Yasuhide
Modem is not working…
Dear, Hello, Voo experts, I need your help. my modem is not working suddenly… light of @: green light of ! : green However, light of Wi-Fi does not turn on… Could you please advise me how to fix this problem? Should we change the modem? Your advice is very much appreciated. Thank yo
Problème
Solution acceptée
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
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Mon installation Internet
Thanks Marcs for your answer. Marie S Thank you for your reply. If the reduction is still intact, I would like to do the upgrade :) Please help me do it. Thank again.
Dona
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Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
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