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When will VOO offer 5G?
Hi , i'm a week new member of VOO , love the network but often have high ping. I hope this issue can be resolved? Also when will VOO costumers be able to use 5G ? I was roaming in Holland , befor i was mobile vikings , i had 5G in holland and with voo i do not.
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Mon abonnement VOOmobile
Hello, I see that you called or callcenter, and a technician came today. He sent a feedback about an issue on the network, that is being investigated. Your internet connexion should be back to normal very soon. Sorry for the inconveni
slow connection < 2mps!
I see event log error - have rebooted modem - since yesterday - issues now worse Status SNMP Event Log : This page displays the contents of the event log. Time Priority Description Tue Jan 12 11:34:12 2021 Critical (3) Unicast Ranging R
Problème
Good morning @AndyC, Kevin already checked the signal in your street and no issue has been detected on our side. It would be better to let a technician check the signal directly in your house to establish a precise diagnostic.
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
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Solution acceptée
Dois-je payé un supplément pour le débit max. 300 ?
Bonjour/Bonsoir,J'ai pris un exemple comme voo à mis, j'ai mis au max 300 débit est-ce que je payé un supplément ou pas ou sa change pas ?Ou c'est mieux que de le remettre STANDARD 150 débit ?Merci d'avance.EDIT MODERATEUR : La photo jointe est une image issue de l'article VOOassistance Comment conf
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Ma connexion Internet
Vous avez quel modem VOO ? J'avoue que le Wifi des modem de VOO ne sont pas des meilleurs. La vitesse que vous allez obtenir est issue d'une synchronisation entre l'émetteur et le récepteur :wink: Concernant votre carte wifi : https://www.qualcomm.
Etat du Wifi 5GHz --> limite à 300Mbps sur la carte réseau ?
Bonjour, Je constate que sur ma carte réseau, lorsque je suis en Wifi 5GHz via le routeur Netgear R7800 conn ecté au Modem Technicolor, la vitesse est de 300 Mbits/s. Sur un autre réseau Wifi 5Ghz de la maison , là il est bien indiqué 866,7 Mbits/s Je pense que ce n'est pas normal. Une idée de
Question
@roylion15 Thank you for correcting my screenshots. Here is the latest one from this morning. Same issue, I see. As for the upgrade, I do not need it for now, as the bandwidth is sufficient for my needs as long as the technical issue is
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Solution acceptée
Je voudrais vous remercier tous mais principalement Lionel S qui a pris soin jusqu'au bout de la situation dans laquelle je me trouvais et qui a résolu mon problème avec issue favorable. Alors, je vous le recommande, Lionel S, encore merci pour vos i
Comment résilier l'abonnement d'une personne hospitalisée définitivement ?
J'ai demandé une résiliation et un contact avec les services VOO dans une tranche horaire. VOO me renvoie un mail pour prévenir que ce sera fait à cette période ! MENSONGE !!! J'attends cet appel depuis le 9 juin entre 17 et 18 heures . Nous sommes le 12 juin - 21h06 ! Je dois résilier l'abonnement
Problème
My Internet has stopped working
Hello, My internet is not working. The DS light keeps blinking. Rebooted the modem also couple of times. Pls may I request you to resolve the issue at the earliest Thanks, Rajesh
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Ma connexion Internet
Hi Mark, Thanks for the response. Unfortunately I realized that the Easy Switch is not selected by the agent after the request is made. They said it cannot be changed and hence asked me to get the Voo termination done by myself. Hence I called "****
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hello @Mitch2482, I don't see any issue on the network, your neighbour's modem are online and sending signal, while yours went silent yesterday. First, I'd suggest you check the coaxial cable from your modem to the device on the wall. That d
ds light, no internet
HiInternet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area,Thanks in advanceNick
Problème
Bonjour, D'après ce que j'ai compris en lisant votre dossier, vous réclamiez un geste commercial suite à une déconnexion du NET. Visiblement vous avez contacté le support par mail. Mon collègue vous a r&eac
Réclamation suite à déconnexion NET
Nous somme le 20 août 2020 il est 16h41 et j'ai seulement accès a internet et a mon telephone ? Nous avons appelé plusieurs fois le sois disant service VOO avec 2 gsm différent avec Proximus pour nous dire après 25 minutes d'attente que nous devions envoyer un mail
Problème
Solution acceptée
Hello @Krissdi, I modified your message so your phone number isn't publicly available ;) I also see that you contacted our technical service by phone and there is an appointment that was made to resolve the issue this afterno
No service VOO at 1050 Ixelles, Clos du Cheval d'Argent
Good morning, there is no service (internet, TV, phone landline) at our home this morning. Teleworking and tele-schooling not possible. We are getting an error message indicating signal fluctuations. Please call ********* for emergency support. Many thanks, Dietmar Krissler
Problème
Hello @Mcsandi , I don't see any issue on the network, only your modem is down. If the modem is lit, then I'll ask you to check the coax cable that goes from the modem to a device on the wall, that device should have a green led lit.
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
Hi VOO, I am facing a similar issue of having "No internet" on my wifi. It started on 16 January 2023 around 14:30pm. And I rebooted my wifi at around 20:30 pm. But nothing worked. Could you please check and resolve this? Please note - there is an
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Le contrat étant résilié depuis août 2015, il est nécessaire que vous introduisiez une réclamation. Pour ce faire, je vous invite à remplir le formulaire de contact en choisissant les éléments "Questions sur ma facture" / "Introduire une plainte". Si
Abonnement internet jamais utilisé pendant 2 ans, comment se faire rembourser?
Mon père n’étant plus capable de vivre seul, il a été admis en maison de retraite. J’ai donc retrouvé les abonnements qu’il avait pris et je remarqué qu’il avait un abonnement à VOO DUO TV Net Passionnément depuis novembre 2013, alors qu’à 82 ans, il ne connaît pas internet, n’a pas d’ordinateur et
Problème
No Internet - Evere
Hi, I am facing an issue of having "No internet" from my wifi. I have rebooted my wifi but still doesn't work. Could you please check and help resolve this? Please note - there is a red light that continues to blink on the modem. Regards, Divyank Garg Customer Number
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Ma connexion Internet
Thanks Marcs for the reply. Yes, I hope somebody can help me out with this one ;). I understand it's a difficult period, but I have already tried multiple times before the corona crisis to have the name changed in my profile (couldn't do it
Can somebody look at this? Thanks!
Hello,I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo.Also I am having difficulties with having the name on the invoice changed for me. I already
Problème
Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
Problème
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Mon téléphone mobile
Justin, thanks you for working the issue before but the internet has been down again all day. I am afraid the construction outside may have damaged something. I have reset the modem a few times. Justin, merci d'avoir travaillé sur le pr
Panne internet - 7063
il y a eu une coupure de courant dans la zone 7063 aujourd'hui. Le routeur semble fonctionner correctement sans voyants rouges et je l'ai redémarré deux fois. pas d'internet après 5 heures. il y a des travaux routiers à l'extérieur, je pense qu'ils ont heurté quelque chose ? ou e
Question
Hi @gkalayci , Your modem has been online for several hours without interruption. Could you tell me which device are you having this issue with? Waiting for your return Have a good day
Gilles N
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Internet connection
Hi, i have terrible connection since the morning. I switched on and off my box, still no improvement. Is it because of the works of this morning? Any help?
Problème