Hello @Ana luisq, You've already moved house, and someone will be able to return your equipment by post once the return label has been generated? To submit a request to cancel your services, please contact our customer service department by tele

Hello ? , @arianna  Italian is not one of the languages allowed on the Voo forum. Please use French, English, Dutch or German. Also read the forum rules here (french) :  https://forum.voo.be/page/la-charte thank you ! 

Hi, Normaly, you must call the 04 266 41 14, it's the only way to cancel a subscribtion, you must try several times to reach one person who can speek english.. Maybe, one official voo can help you but it's not garanted.

Hello, Do you recieve your bill by the post (paper bill) or by mail ? If you receive a paper bill, maybe it change for un electronic bill and it is in your mailbox ? (sorry for my "old school English" :8)

Hi, If you don't have it done yet, please note your customer number in your forum profile. Indeed for canceling a subscription you need to contact the 04 266 41 14 (the only way to do it), but maybe a voo official will check the situation. S

Hi @denis_rossi,The two first things you can do are:check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, but the menus are the same if your modem has been set in English. Don’t hesitate to post a screens

Hi @denis_rossi You seems have a problem with the upstream channel, you have only one who works (it is mayby nomal in your area but i dont think so. Have you ever tried to restart your modem ? and chec your wire (coax)I think you need to call the hel

Hello Dona, I think that Marie S was not on duty the last Week, so she was not able to check your bill. It's probably one mistake, and i am pretty sure Marie will fix the problem. If the limit date for paying your bill is to short, it is beter to

Hi, When you cancel your subsciption, they send you a "letter of restitution" (it's perhaps a mail) Restituer le matériel VOO : comment ça marche ? You need to wait this document because the will not allowed you to give the material back wit

Hi, Which numer tried you ? the 04/266 41 14 ? This is the only number to call for cancel your subscription. Unfortunately, there are few peopel who speek English, so it's possible that you need to try multiple time. When do you leave Belgium ? I

Hi alloja, I think I've done already both things. the first seems what was asked by @cosmos1999 Hi@denis_rossi, The two first things you can do are: check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, b

Those are the parameters you were asking for, thank you in advance for your prompt answer Hellowww scanufe, At first, welcome to the new adventure :$ and sorry for my basic english.:P Can you post your modem installation levels ? Step one: acc

Rodrigue: Do you speak English? Vlaams spreken? Parli italiano?non c'est un espagnol, tu te rappelle pas lors de sa présentation, il l'avait dis !il s'exprime comme il peut en français, ce qui n'est pas pour beaucoup de francophone le cas, pour essa

Dear, I am leaving the country and want to cancel my voo internet connection. I have been trying to get a response from the customer care number (who refuse to speak in English) for more than a week now and the call back for 4-5 times has not hap