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Cancel my internet
I tried calling support for cancelling my internet but no one returns the call in English. what is the procedure to cancel my internet subscription. I need to cancel by 15 Aug 2025.
Problème
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Ma connexion Internet
URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
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Ma connexion Internet
Hello victorfvm, Sorry, but I don't speak Portugese. Can you speak english, or french ?
4100 block
Eu não posblocso obter o serviço interativo do site quartie pelo número 4100 que funcionou anteriormente, por favor desbloquear o serviço.
Question
Hi @rtj007 , Would you know someone who is bilingual English/French or Dutch/French and could assist you when calling tech support ? Shouldn't be difficult to find in Brussels.
Cannot Sign in to myvoo
My wife has an account, and every time we try and sign up to myvoo portal - it says "activation code sent to " - however we never receive the email to activate the account. We try the password reset form, but that still doesn't work. I have tried calling but customer service is only in French and we
Problème
Hello @Ana luisq, You've already moved house, and someone will be able to return your equipment by post once the return label has been generated? To submit a request to cancel your services, please contact our customer service department by tele
Cancel my Internet
Hello, I already moved from Belgium and want to cancel my voo internet subscription. What I have to do to cancel my internet?
Problème
Hello, The right phone number to cancel your subscription is 04 266 41 14 , but don't know if there is someone who speak english. Not sure it will be possible via the forum , normally they are no more allowed to do it ..... ( I am not a Voo
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
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Which tv flemish channels be received in wallonia
I receive conflicting official info regarding what can be capted in wallonia. So, what is the truth? Which channels (flemish and english) can be received as part of normal 80 channel tv pack?
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Mes chaînes TV
Hello ? , @arianna Italian is not one of the languages allowed on the Voo forum. Please use French, English, Dutch or German. Also read the forum rules here (french) : https://forum.voo.be/page/la-charte thank you !
ricarica
Sono la moglie di un ragazzo che lavora in belgio vorrei sapere dato che lui ha fatto la sim nuova voomobile vorrei capire come posso caricarla dall'italia???
Question
Hi, there are few officials on the forum now, they will sure answer but probably not immediatly.Maybe @Valérie P can help you.Don't forget to put your customer number in your profile(sorry for my "old school English" 😇)
Can somebody look at this? Thanks!
Hello, I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo. Also I am having difficulties with having the name on the invoice changed for me. I already op
Problème
Solution acceptée
Hi, When you cancel your subsciption, they send you a "letter of restitution" (it's perhaps a mail) Restituer le matériel VOO : comment ça marche ? You need to wait this document because the will not allowed you to give the material back wit
When and where should I return the modem?
I had called the number of 04/2664114 to cancel my subscription from 14/02/2023 on 13/02/2023. The VOO staff also called me back to confirm my cancellation. When and where should I return the modem to VOO because I didn't receive the email or information from VOO?
Question
Hello Can i speak with someone who speaks english. I do not see my internet bill on my account anymore and all efforts to speak with them is proving abortive
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Solution acceptée
Hi @denis_rossi You seems have a problem with the upstream channel, you have only one who works (it is mayby nomal in your area but i dont think so. Have you ever tried to restart your modem ? and chec your wire (coax)I think you need to call the hel
No Ranging Response received - T3 time-out
Good morning, recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day. When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out". Just googling it there ar
Question
Hello, Do you recieve your bill by the post (paper bill) or by mail ? If you receive a paper bill, maybe it change for un electronic bill and it is in your mailbox ? (sorry for my "old school English" :8)
Did not receive bill for July 2017
Hello, I did not receive my bill for July 2017. Please let me know what needs to be done. Thanks
Question
Termination of contract
Hello, i tried to call the provided phone number 04 2664114 to cancel my internet as I will be moving out of country but it is not possible for me as I dont speak French and they are not speaking English. I ask for other colleague but not possible. Can you please advice me how to procede or if someo
Problème
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Mon contrat VOO
Hi @denis_rossi,The two first things you can do are:check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, but the menus are the same if your modem has been set in English. Don’t hesitate to post a screens
No Ranging Response received - T3 time-out
Good morning, recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day. When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out". Just googling it there ar
Question
Rodrigue: Do you speak English? Vlaams spreken? Parli italiano?non c'est un espagnol, tu te rappelle pas lors de sa présentation, il l'avait dis !il s'exprime comme il peut en français, ce qui n'est pas pour beaucoup de francophone le cas, pour essa
le Telenet ouvriras en wallonie ?
bonjour j'ai lu un journeaux du dheure https://s16.postimg.org/c0wis6c11/Telnet_revient_retour_wallonnie.jpg Est ce que l'année prochaine, le telenet serai ouvert en wallonie ? Est ce que si peut etre arreté chez voo ?? quoi je ne comprends pas ? bon lecture Rodrigue
Question
Good evening @njramu I've modified your messages in order to keep your client number private. As mentioned by @Marcs , you cannot post that kind of information. Regarding
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème
Solution acceptée
Hi, Normaly, you must call the 04 266 41 14, it's the only way to cancel a subscribtion, you must try several times to reach one person who can speek english.. Maybe, one official voo can help you but it's not garanted.
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
ive tried calling and i can only speak english, i gave the guy that answered my phone # and he said someone would call me back but they never did. please help. is there a way to schedule a technician online? i cant navigate the menu when i call its
Internet keeps cutting out
Hello, for the past week or so my connection has been terrible please help. here is my event log
Question


Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Gilles N
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Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
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