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Hi, there are few officials on the forum now, they will sure answer but probably not immediatly.Maybe @Valérie P can help you.Don't forget to put your customer number in your profile(sorry for my "old school English" 😇)
Can somebody look at this? Thanks!
Hello, I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo. Also I am having difficulties with having the name on the invoice changed for me. I already op
Problème
Good evening @njramu I've modified your messages in order to keep your client number private. As mentioned by @Marcs , you cannot post that kind of information. Regarding
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème
Solution acceptée
Hi, Normaly, you must call the 04 266 41 14, it's the only way to cancel a subscribtion, you must try several times to reach one person who can speek english.. Maybe, one official voo can help you but it's not garanted.
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
ive tried calling and i can only speak english, i gave the guy that answered my phone # and he said someone would call me back but they never did. please help. is there a way to schedule a technician online? i cant navigate the menu when i call its
Internet keeps cutting out
Hello, for the past week or so my connection has been terrible please help. here is my event log
Question
Hello, Do you recieve your bill by the post (paper bill) or by mail ? If you receive a paper bill, maybe it change for un electronic bill and it is in your mailbox ? (sorry for my "old school English" :8)
Did not receive bill for July 2017
Hello, I did not receive my bill for July 2017. Please let me know what needs to be done. Thanks
Question
Termination of contract
Hello, i tried to call the provided phone number 04 2664114 to cancel my internet as I will be moving out of country but it is not possible for me as I dont speak French and they are not speaking English. I ask for other colleague but not possible. Can you please advice me how to procede or if someo
Problème
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Mon contrat VOO
urbainarthur Your french is better than my English, congratulation :wink:
Faites connaissance avec La Communauté !
Bonjour et bienvenue ! Le Forum VOO est un lieu d'entraide, mais aussi surtout de partages ! On a très envie de mieux connaitre notre Communauté, alors n'hésitez pas à nous dévoiler vos petits secrets :grin:Nouveau venu ou habitué des lieux, présentez-vous ! Pourquoi se présenter ? Beaucoup de membr
Article
I called many times and I requested someone who would speak English. However, there is no-one from the support team.
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not
Question
Rodrigue: Do you speak English? Vlaams spreken? Parli italiano?
le Telenet ouvriras en wallonie ?
bonjour j'ai lu un journeaux du dheure https://s16.postimg.org/c0wis6c11/Telnet_revient_retour_wallonnie.jpg Est ce que l'année prochaine, le telenet serai ouvert en wallonie ? Est ce que si peut etre arreté chez voo ?? quoi je ne comprends pas ? bon lecture Rodrigue
Question
Thanks Gilles.I tried this 04 266 41 14 and no english.From your reply is it my connection is already in cancellation process ? Kindly advise me .thanks
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Hello English Premier League 2022-23 Live Streaming & TV Channels, EPL 2022-23
Premier league
Bonjour, des nouvelles concernant les droits tv de la premier league 2022-2025 ?
Question
Only the service you have contacted can take care of the cancellation of your subscription, they have indeed planned to call you back as soon as possible. If you do not hear from them, I invite you to contact them again to see if an English-speaking
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hi, If you don't have it done yet, please note your customer number in your forum profile. Indeed for canceling a subscription you need to contact the 04 266 41 14 (the only way to do it), but maybe a voo official will check the situation. S
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G
Question
Cancel my internet
I tried calling support for cancelling my internet but no one returns the call in English. what is the procedure to cancel my internet subscription. I need to cancel by 15 Aug 2025.
Problème
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Ma connexion Internet
ok thanks, Today I tried calling 04/2664114 and able to speak in English, although they tried transferring call to the billing department later call got discounted. Can you assist me to re-arrange the call back option ?
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
Internet is NOT working since last week. Shows connected but there is NO internet.
Hi, My Internet is NOT working. Shows connected but there is NO internet. I have followed all the troubleshooting steps but the modem shows a red light. Really struggling with reaching out the customer care ( do not speak English), Tried alternate ways- submitted a form request with all details , tr
Problème
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Ma connexion Internet
Hi alloja, I think I've done already both things. the first seems what was asked by @cosmos1999 Hi@denis_rossi, The two first things you can do are: check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, b
No Ranging Response received - T3 time-out
Good morning, recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day. When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out". Just googling it there ar
Question
No Internet Braine l'Alleud
Apologies, i can't speak French. Hopefully somebody can understand my English. My internet stopped working about 30 minutes ago. I've switched the modem off, waited, switched it back on and the Online light does not come back on.
Problème
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Ma connexion Internet
Hello Dona, I think that Marie S was not on duty the last Week, so she was not able to check your bill. It's probably one mistake, and i am pretty sure Marie will fix the problem. If the limit date for paying your bill is to short, it is beter to
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
Hello ? , @arianna Italian is not one of the languages allowed on the Voo forum. Please use French, English, Dutch or German. Also read the forum rules here (french) : https://forum.voo.be/page/la-charte thank you !
roylion15
commenté
il y a 3 ans
vers la conversation :
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ricarica
Sono la moglie di un ragazzo che lavora in belgio vorrei sapere dato che lui ha fatto la sim nuova voomobile vorrei capire come posso caricarla dall'italia???
Question