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Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone wh
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Ma connexion Internet
Cannot Sign in to myvoo
My wife has an account, and every time we try and sign up to myvoo portal - it says "activation code sent to " - however we never receive the email to activate the account. We try the password reset form, but that still doesn't work. I have tried calling but customer service is only in French and we
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myVOO (site web et application)
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
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Ma connexion Internet
Hello @lmorellifonseca, I modified your post and removed your phone number as well as your customer number because they are confidential information. For your information, we now handle requests differently on the Forum to promote excha
Account number: 00********. Reschedule installation.
I need to reschedule the installation of the internet at my apartment. The person that was supposed to install today rang the bell very lightly and left very quickly so I could not install even though I cleared out my entire day for this. The excellent customer service is useless to me because they
Problème
Phone number not cancelled
Hello, my mobile number 455xxxxxx is not cancelled and you keep charging me. How many times i should write or call or approach you in the office to cancel. Iam writing to crime office that you are either not cancellingy mobile number but kept charging me 19 euros in sept and again 14 euros in oct. I
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Mon abonnement mobile
Hello,Vous êtes probablement sur un CGN ( IP privée) Pouvez vous me donner les 2 premières séries de chiffres de votre adresse IP WAN dans le diagnostic du modem VOO ?Si votre IP WAN commence par 10.X vous êtes en IP privée et il faut demander à VOO
Opening port does not work (linux)
Hi all, please feel free to answer in French, my reading skills are ok, my writing skills poor to say the least. I've been trying to open a port on my machine to the outside world but I can't get it to work. Some info: OS: Linux Mint (17.2 Rafaela) Voo Netgear router in router mode. Cabled connectio
Question
ah oui Mr Bean.... chaque fois je suis MDR. Mais en plus c'est vaiment aussi un excellent acteur dramatique. Son interprétation du commissaire Maigret sur la Bbc (passé sur France3) était remarquable.C'est vrai, dans le rôle de Mister Mister, c'est à
Cinéma : Les films qui ont marqué votre enfance !
Cinéma – Partagez avec nous les films qui ont marqué votre enfance ! :) Pour continuer sur notre lancée de sujets cinéma, je vous propose cette semaine, un retour à nos premières toiles. Votre premier film sur grand écran ? Le film que vous regardiez en boucle sur VHS ? :D Votre tradition familiale
Question
Hello, my mobile number 455xxxxxx is not cancelled and you keep charging me. How many times i should write or call or approach you in the office to cancel. Iam writing to crime office that you are either not cancellingy mobile number but kept chargin
La communauté VOO évolue : Support client sur le forum, il y a du changement !
Bonjour à tous, À partir de ce lundi 22 septembre, la communauté VOO change de fonctionnement. Nous ne ferons plus de support client direct sur le forum. Le suivi des dossiers clients se fait désormais via le 078, le chat ou nos réseaux sociaux. Mais attention, cela ne veut pas dire que le forum per
Article
Receiving bills even after subscription cancellation requested
Hello, I have requested my contract subscription cancellation long back by calling to your voice customer care and I got confirmation in the call that request is made, but there is only partial cancellation made as a result, I keep getting bills and penalty bills for mobile subscription which iam no
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Mon contrat VOO
Solution officielle
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G
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Ma connexion Internet
Hello @Nita, Sorry for the situation, I know that it's sometimes difficult to have someone who speak English by phone if you call our customer care number. There is something "strange" in your explanation : you said that the offer that you order
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
Hello @Thibault There are no 3 letterboxes... There are 4. My address is 43D... Which is correctly informed in the myVoo App(1 image). And in the second image you can see the the 4 letterboxes, and mine is the 43D like is defined in the MyV
Technician didn't show up
It was scheduled this afternoon from 1 to 5 to proceed with the internet installation. In the myVoo app appears that they came and I was absent during the period, which is not true, I'm home all day since I didn't went to work just for this rendez vous. I called Voo and they told me that the bell wa
Question
Problem with internet connection and modem
Dear sir/madam, i have a problem with my modem and internet connection ever since Tuesday, 17th of January. I have tried what the smart assistance of voo told me but it did not work: the light of the modem does not turn from red to green no matter what i try. i have issues with voo client service an
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Ma connexion Internet
Horrible connection speed on Gigabit internet
Hey Support team! I hope you are doing well. I'm a new Voo customer and i have couple issues with Voo! First: I'm having a gigabit internet, for the first 15 days(!) the speed was fine, but now it's almost 10 times slower! Here is the speedtest result : https://www.speedtest.net/result/15725321495 A
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Ma connexion Internet
@Simon B I subscribed online and the installation was not able to be completed. I was not able to reschedule or cancel anything which I attempted to do multiple times. I contacted VOO multiple times about why the installation couldn't be done and a
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
Hello @Christophe C, while writing this time I am literally sad that once again I have to write here for such a small thing. As you can see that the last time I wrote here was 12 days ago. In between these days, I got a call from VOO which I couldn
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
ASTUCES | Comment retrouver une adresse mail ?
Besoin d’envoyer un mail en urgence à un collègue ? Envie de renouer avec un ami d’enfance ? En préparation d’un anniversaire surprise pour votre moitié ? Bref, vous cherchez à contacter une personne dont vous connaissez le nom mais dont vous ignorez l’adresse mail. Et bien, c’est possible ! Les rés
Problème
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Ma connexion Internet
Solution acceptée
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
Question
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Mes chaînes TV
Solution acceptée
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
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Ma connexion Internet
If you enter Voo Assistance and scroll down that page you can see technical assistance button. If you click on this button you can fill that form. When you filled that form you should get technical assistance or answer in two working days. I tried
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No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
Problème