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Bonjour, @Thibault J'ai récupéré mon numéro de client et je l'ai changé dans mon profile.
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi, If not yet done, don't forget to put your customer number in your forum profile, the officials shall need it to answer you.
Internet not working
The internet connection is not working since this afternoon. I have the red light (@) flashing. I tried to disconnect and reconnect the cables multiple times and to restart the modem 3 times with the same result. Is there a problem in my area or with my connection?
Problème
okay, thanks I have updated my customer number now to the profile.
SIM Card delivery
It' been 2 months that I have not received SIM card, there are many tickets submitted for this but still it is very challenging to get SIM Card
Problème
Hi @Gilles N He said that he have call the right number and ask for cancelation his subscription yet. He said also that his customer number is in his profile, can't you not just look in his files if there is trace of this cancelation ?
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
Hello @AndyC , I've just checked and your modem is on the correct profile, so the 1 Giga speed should be available. However, the signal isn't really good at home, so we're going to have to send you a technician. He can come during the week i
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Bonjour Nicolas O. Mon numero de client est maintenant inclus dans le profile. Toujours pas d'internet.
Wifi en panne.
Chemin Fond Noel à Wavre, le wifi ne marche toujours pas après deux tentatives de redémarrage. Pouvez-vous faire quelque chose ?
Problème
Hello, yes I would like to make the change in any case, and yes I have my customer number on my profile.thank you
I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
Question
Hi, If not yet done putt your customer number in your profile. But What about your material ? Have you somebody who can give it back ?
Cancellation for leaving the country
I want to cancel my internet as I have left the country and cant get it disconnected online Thanks
Problème
concernant la tv oui mais concernent la question pourquoi il n yas que l abonnements gsm repris sur mon profile
Ai-je droit à la télévision en cadeau suite à ma nouvelle souscription ?
bonjour jai souscrit un abonnement trio pour recevoir la tele 4 k mais sur mon profile il n'est repris que l abonnement gsm comment cela se fait il merci
Question
Bonjour! Super, merci. Mon numéro de client est bien ajouté à mon profile. Bonne journée, Marie
Panne à 7540 Rumillies
Bonjour! :) Je suis desolée si ce genre de message a été posté. Mais bon, je ne sais pas trop quoi faire alors je me tourne vers ce forum. Cela ne fait pas encore un mois que nous sommes clients et je ne compte plus les coupures internet que nous avons eues. Qu'elles durent 5 min ou plusieurs heur
Problème
And you have 4 levels ont locked. Don't forget to put your customer number in your profile
Internet keeps cutting out
Hello, for the past week or so my connection has been terrible please help. here is my event log
Question
Hi, If your customer number is in your forum profile, the officials can give you one answer.
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
Hello @Cristiana, I've just checked and encoded your customer number in your Forum profile. Regarding your request, I see that a contact is required to finalise the encoding of your request. I don't see any call notes following your contact via soc
Question about installing services in my home
Hello, I made an online installation request on 03/29 and I tried to schedule the installation for 04/04/2024 but they say they can't change it because they can't find my order, in addition to the fact that when I placed the order online in the offers I chose the television and in the email they sen
Question
Hi, I think you are on the best place to get help, the voo official speek better english than me 😏 If it's not yet done, put your customer number in your forum profile, without that they will not ba able to help you.
Problem with internet connection and modem
Dear sir/madam, i have a problem with my modem and internet connection ever since Tuesday, 17th of January. I have tried what the smart assistance of voo told me but it did not work: the light of the modem does not turn from red to green no matter what i try. i have issues with voo client serv
Problème
hello, if you haven't done so yet, insert your customer number in your profile. Could you try this by turning off the router for a few minutes and then turning the router back on. and thus do a Speedtest?
Internet speed dropped from 800 MBps -900 MBps to half recently in Woluwe Saint Pierre
Hello, I have since one or two years the 1 Gbps pack and the speed, tested at the router on cable, was approximately 800 Mbps, so very close to the advertised one. Recently I have seen that I barely reach 400 Mbps. Any idea ? Thanks! I am leaving in Bruxelles, Woluwe Saint Pierre close to Stocke
Problème
Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Si vous parlez du "Network profile", je remarque qu'il est configuré "Public" sur mon PC Desktop et "Private" sur mon portable.
Perte intempestive de connexion
Depuis une dizaine de jours environ, j'ai des coupures de connexion (quelques secondes, puis cela se rétablit).C'est particulièrement gênant quand je télétravaille, car je suis alors en Remote Desktop via une connexion VPN. Je dois à chaque fois recréer la connexion VPN et me reconnecter.M
Problème
yes i recently bought the voo wifi boooster. But i see the QR code to pay in bill generated. bit confused i have already updated my customer number as well in my forum profile.
Issue with bill generated this month
Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen
Problème
Hello KPY_71, You can untick the unwanted notifications in your profile settings if those messages bother you. :)
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
Pour ce qui est de mon profile, est-ce bien de cet endroit que vous parlez?
mmandi069
commenté
il y a 5 ans
vers la conversation :
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Déconnexions fréquentes depuis 6 mois - voo peu concerné par le problème
Bonjour.Depuis au moins le mois de mai 2019, j'ai des déconnexions régulières comme constaté par votre service technique et les cinq (5!!!) techniciens qui se sont rendus à mon domicile.Malgré ma patience longue de plus de 6 mois, le manque d'internet continue à se manifester.Il semblerait que votre
Problème