Promeneur
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17 messages
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house.
my order number: 107329987112
Regds
Sumeet
Solution acceptée
Armony V
Officiel VOO
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887 messages
il y a 3 ans
Hello @sumeet ,
Our technician went to your home but did not find anyone there.
I see that you were able to reach my colleagues by phone and that a new appointment has been scheduled.
Have a nice day
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Armony V
Officiel VOO
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887 messages
il y a 3 ans
Hello,
We can finalize your subscription request together.
A technician will need to come to your home and an appointment must be made :-)
So you have requested a DUO RELAX TV + NET, is that right ?
Our time slots are from Monday to Friday, from 8am to 1pm and from 1pm to 5pm.
What do you prefer ?
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello
I have ordered for solo relax.
Can the technician come on Monday 23 August at 4:00 pm ? Any day next week at 4:00 pm ?
Can you confirm please ?
Regds
Sumeet
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Armony V
Officiel VOO
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887 messages
il y a 3 ans
@sumeet
It is not possible to schedule an appointment after 4pm.
It is either morning (8am-1pm) or afternoon (1pm-5pm).
If you cannot be there, you can ask another adult to be there for you.
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sumeet
Promeneur
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17 messages
il y a 3 ans
Oh sure
Can you please book an appointment for Monday 23 August ? Any time is fine morning or afternoon.
Thankyou
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Mélanie W
Officiel VOO
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856 messages
il y a 3 ans
Hello,
It is in order, the SOLO RELAX command is finalized.
Unfortunately, I didn't have any more appointments available for the 23/08 (there was only the evening time slot 5pm-8pm, but this one is paying 25€). So I fixed the appointment for the 24/08 between 8am and 1pm. Is it convenient for you?
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sumeet
Promeneur
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17 messages
il y a 3 ans
Yes that is fine for me.
Will the technician bring the router or modem which is required for connecting ?
Regds.
Sumeet
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Mélanie W
Officiel VOO
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856 messages
il y a 3 ans
Yes, the technician will bring all the necessary equipment :)
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello
We had an appointment today from 8:00 to 1:00 ... But the technician is still not here ... Can you please confirm what time he will be here or if he is delayed .... Even if he comes late it is ok
Regd
Sumeet
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello
I have being in house since morning no one has come to the house.
Can you please confirm when he can come here next ? When is the new appointment date ?
He can call me
Regds
Sumeet
(Modifié)
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Marcs
Top Expert
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21.1K messages
il y a 3 ans
Hi @sumeet
Pay attention that you published privat information, it is dangerous.
You can publish all your information in your profile (in the case "customer number" witch is not limited).
@Armony V puisqu'il dit être présent depuis le matin, sera-t-il facturé pour "déplacement inutile" du technicien ?
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sumeet
Promeneur
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17 messages
il y a 3 ans
Thanks ...
Can you please confirm when is the next appointment ?
Regds
Sumeet
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello
Can you confirm the appointment date please ?
Regds
Sumeet
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Christophe C
Officiel VOO
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2.3K messages
il y a 3 ans
Hi,
It is on the 30th of August between 13h00 and 17h00.
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello
As an information I would like to inform that I was in my home for entire morning and no one came home.
Can you please ask the technician to call me next time he comes ?
Regds
Sumeet
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