Status of my order number: 107329987112

The technicians have access to the phone number on file. If there is no one there, they always try to reach the number to make sure they are in the right place.

 

Here, they should contact the number ending in 79 that is on file.

 

If this is not the right number, you can put the right one next to your client number on your Forum profile and tell us here.

Hello 

I have update the phone number in client number in profile. It ends in 44.

Regds 

Sumeet 

Hello,

 

Thank you for adding it. This has been added in your customer files.

 

Have a nice day :)

Hello 

Can you confirm if the technician is on his way ? 

I am at home and no one has come 

Regdssumeet

Hello can any one please confirm ? 

Hello @sumeet,

 

I can see that the technician arrived shortly after your last message and that everything would be in order.

 

Enjoy your services.
Have a nice day.

No the technician has not come ... No one has come even today .... 

Can you please check and confirm what is happening please ? And when is the technician going to come ? 

Regds 

Sumeet 

Hello 

Can you please confirm what happened ... No technician came today and I did not get any call ......

Can you please let me know when he will come ...... Or can some one call me ? 

I tried your call center even after 30 min ...I was waiting in the queue 

Regds 

Sumeet 

Hello,

 

I see that the technician has come and took pictures of the front door. The installation seems complete at this time.

 

Do you have the VOO equipment in your possession ?

 

No I do not have any voo equipment in my possession. I think there is some confusion ... He must have visited a different home. And if he is taking pictures of my home ... Why cannot he come inside and complete the installation ? 

Regds   

Sumeet 

Hello @sumeet,

 

I'm really sorry, I just figured out what's going on. We didn't have the right file in front of us, so we gave you the wrong information. I apologize for that.

For your file: I see that the appointment was set for 03/09 between 8am and 1pm. I checked all the information (address, phone number, email address) and everything is correct this time.

Hello Melanie

Thanks for the clarification. I am hoping that the technician will turn up today. 

In case you want to cross check please do that ...... I am at  🏡 only 

Regds 

Sumeet 

Hello @sumeet,

 

I see that the technician has been to your home. Everything seems to be in order.

 

I remain available if you have any further questions.

Have a nice day

Hello yes .. the installation is complete .

I have another query 

... I wanted your help to change my subscription to solo max .... And will the promo offer of 29 euro will be valid for me ? 

Regds 

Sumeet 

Hi @sumeet,

 

There is no promotion if you cancel one of your services. To confirm this change you will need to call this specific number : 04 266 41 14 .