Good evening @Urb, Could you add your client number in your profile, so I can gain access to your modem and see what went wrong ? I am waiting for your return. Have a nice evening,

Hello Lachireddy, I see that your request has been processed today. Your VOO services will be stopped for 30th April 2021. We can send the information back to the department concerned if you don't have any documents to give us. The modem is an old mo

Hello @ppp, Your requests through our form were about stopping a "Plan". My colleagues did not understand your request and were unable to contact you (by phone) in return.   I have therefore cancelled your subscription now, however the who

Bonjour @evanedd, Voyez-vous les messages envoyés au niveau de votre boite d’envoi où vous recevez uniquement une réponse de « Undelivered Mail Returned to Sender » ? Pourriez-vous m’envoyer un de ces e-mails sur l’adresse que je vous ai envoyés

Hi, You need to wait a "restitution letter" witch give you the list of the material to return. Sometine this letter is just a mail, so you must look in your mailbox (maybe in your "junk mail"). If you have nothing, one official voo can send

Hello Lionel,Thank you for your message. I did reply to your colleague, as you can see above (both his last message and my reply to that message were sent on July 15, and there have been no other messages until my message from yesterday). I've a

Bonjour, je rencontre la même erreur si j'envoi vers une adresse gmail, et la pièce jointes est simplement la réponse au message (.eml)This is the mail system at host smtpout02.voo.be. I'm sorry to have to inform you that your message could not be d

We went to the VOO Store at the Grand PRIX in Mons earlier today and the staff helped us change out our SIM Cards and we were told it can take 1-60 minutes. It has been several hours since then and the cards have not activated. I do not have an activ

In order to resolve the situation, I suggest the passage of a technician at your home. I still have room tomorrow afternoon between 1 p.m. and 5 p.m. from Monday or between 8 a.m. and 1 p.m., between 1 p.m. and 5 p.m. or between 5 p.m. and 8 p.m. I

Hello @Diao,   I do see an appointment scheduled by phone. When you go to a store, they schedule an appointment by phone and according to the tests performed online, they schedule a technician to come to your home. In order to resolve the si

Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.

Hello, I moved from Belgium five months ago and have not used VOO's service since relocating. I've attempted to cancel my subscription over the phone multiple times, but I've been unable to reach anyone. No one answers or returns my calls. I am not

Même souci. Mes e-mails (voo.be) à mon correspondant chez yahoo.fr me sont retournés après 2 ou 3 jours :This is the mail system at host smtpout02.voo.be.  I'm sorry to have to inform you that your message could notbe delivered to one or more recipie

En effet, c'est assez éclectique ! :D J'ai pas du tout accroché à The Revenants moi... Faudrait peut-être que je persévère ! Attention à ne pas confondre "Les revenants", série Canal+ (adaptée du film du même nom), "The Returned " (le remake américai

Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.

En effet, c'est assez éclectique ! :D J'ai pas du tout accroché à The Revenants moi... Faudrait peut-être que je persévère ! Attention à ne pas confondre "Les revenants", série Canal+ (adaptée du film du même nom), "The Returned " (le remake améric