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Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
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Mon contrat VOO
Solution acceptée
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Best, Liu
Question
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Mon matériel VOO
Solution acceptée
When and where should I return the modem?
I had called the number of 04/2664114 to cancel my subscription from 14/02/2023 on 13/02/2023. The VOO staff also called me back to confirm my cancellation. When and where should I return the modem to VOO because I didn't receive the email or information from VOO?
Question
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Mon contrat VOO
I took care of it. You'll receive the return label by email 24h after the cancellation to ship us your material.
Demande de résiliation, contacts.
Nous n'avons pas pu identifier le numéro de téléphone introduit. Veuillez veuillez saisir un numéro de téléphone rattaché à votre contrat, vous avez intérêt. Malheureusement, les informations saisies n'ont pas été reconnues nous vous invitons en consulter la rubrique Assistance de notre site vospoin
Question
Solution acceptée
Voo internet cancellation
I have canceled my Voo internet connection but have a not received a confirmation email or information about how to return the voo router . Can someone help with this ?
Question
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Ma connexion Internet
Termination of contract
I am leaving Belgium on 28.7.2025 and I want to end my contract. How should I proceed and where should I return the internet router?
Question
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Ma connexion Internet
Hello @Ana luisq, You've already moved house, and someone will be able to return your equipment by post once the return label has been generated? To submit a request to cancel your services, please contact our customer service department by tele
Cancel my Internet
Hello, I already moved from Belgium and want to cancel my voo internet subscription. What I have to do to cancel my internet?
Problème
This was in October/November 2018. I don't remember getting a proof document, but i remember the shop that i went to the shop in Chau. d'Ixelles 36, 1050 Ixelles to return it!
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
It is not possible to return the package yourself; you will need to use the label that is sent to you with the tracking code related to your file. If you do not have the option to return the equipment yourself, do you have the option to ask a relativ
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
La fonction ARC ( audio return channel ) cela fait partie du cable hdmi. le son numérique de la tv revient vers l'ampli HC via le seul cable hdmi qui les relie.
Peut on avoir netflix avec la box évasion ?
Bonsoir. Peut on avoir netflix avec la box évasion?
Question
Solution acceptée
Send modem back?
Hello, I’ve moved, and my new internet provider told me that my contract with Voo has been canceled. I’d like to confirm this and ask whether I need to return the old modem, or is everything taken care of? I have not received any emails.
Question
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Mon matériel VOO
Solution acceptée
Hi, The only way to cancel your subscription is to call the phone number 04 266 41 14. Then you need to return your material, they will explain to you where and when.
Terminate the contract
Dear Sir or Madam, I'm leaving Belgium on August 3rd. How can I terminate my voo contract? What should be done before that? If possible, I would like to use the internet as late as possible. Thank you, Masaaki
Question
The e-mail with the return label will be sent to you on 06/10, the day after cancellation. Concerning the invoice, you will receive a first document around 12/10, for the whole month of October, and the correction will be issued around 12/11.
Cancellation of my VOO Internet contract
Hello , I'm a VOO customer. I m leaving Belgium permanently on 5th October 2024. I would like to cancel the internet subscription from October 5, 2024 Please confirm acceptance of my Internet subscription cancellation request. Do let me know if anything required from my side. Regards, Amit Kulkarni
Question
Hello Daphne, I've just received confirmation that your cancellation is in order and dated 19/08/2022. You will receive a letter with the information you need to return the equipment. I am still available.
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
Hello Roveena and welcome to the Forum ! :) We have indeed not had a return from your modem for a few days. We will analyze what is happening and come back to you with more explanations as soon as possible. Regards.
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
Solution acceptée
Hello @diliphp, I indeed see a termination dated 03/23/2021.Rest assured your request has been taken into account. You will soon receive the document that will allow you to return the equipment. I remain available if needed. Good day,
Voo internet cancellation
I have canceled my Voo internet connection but have a not received a confirmation email or information about how to return the voo router . Can someone help with this ?
Question
I understood your request @Couto 🙂 but it's no longer possible to obtain proof of return for a device returned in 2018. That's why I provided further details to my request for analysis to our financial department, insisting that they get back
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Solution officielle
Hello @Prakash, I'm sorry for the inconvenience. I see in your file that a response was made to you yesterday via your Facebook post. The cancellation will be effective today. You will soon receive the documents in order to return the device.
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G
Question
Hi there, Thank you. I haven't received the equipment return letter or email. Can I return the equipment to the store directly or do I need to wait for the document? I will be leaving Belgium in 6 days so I will need to return it as soon as pos
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Cancellation
Hi, I've requested a cancellation of my internet subscription but I never received a confirmation letter or email (customer number: 0022140726). The cancellation date I've requested (31st of October 2021) has now passed and the internet connection is still working. I would like to know if the cancel
Problème