Promeneur
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4 messages
Cancellation
Hi,
I've requested a cancellation of my internet subscription but I never received a confirmation letter or email (customer number: 0022140726). The cancellation date I've requested (31st of October 2021) has now passed and the internet connection is still working.
I would like to know if the cancellation was indeed processed. If not, I would like to cancel it as soon as possible as I will be leaving the country in less than two weeks.
Thank you.
Best regards,
Andre
Nicolas O
Officiel VOO
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1.7K messages
il y a 2 ans
Dear,
The cancellation has been completed .
Regards,
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ag23
Promeneur
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4 messages
il y a 2 ans
Hi there,
Thank you.
I haven't received the equipment return letter or email. Can I return the equipment to the store directly or do I need to wait for the document? I will be leaving Belgium in 6 days so I will need to return it as soon as possible.
Best regards,
Andre
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Marcs
Top Expert
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21.1K messages
il y a 2 ans
Hi, unfortunately yes, you need to have the letter.
One "voo official" can sent you a Email with the document but you need to put your customer number in your profile if it is not yet done.
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ag23
Promeneur
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4 messages
il y a 2 ans
Ok, great.
I just checked and my customer number is already on my profile (00**********). If this can be sent to my email as soon as possible it would be great.
Thanks.
Andre
(Modifié)
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Justin
Officiel VOO
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3.7K messages
il y a 2 ans
Hello @ag23,
I have just sent you a cancellation confirmation email for the VOO store return.
The email is in French, sorry.
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ag23
Promeneur
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4 messages
il y a 2 ans
Received, thank you.
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