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1st July - Price increase

On the 1st of July, like every year, VOO is going to increase the price from 46.95 to 48.95... but if you are a new customer and subscribe on the 1st

 publié 

il y a 2 ans

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Last response by 

Marcs 

il y a 2 ans

Question

22

6

0

Solution acceptée

Customer Service Unreachable when not speaking French

I am currently trying to get something resolved since August last year, but over the last months the customer service number doesn't want to help you

 publié 

il y a 4 ans

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Last response by 

Michiel 

il y a 4 ans

Question

41

3

0

Solution acceptée

Change to 200GB in August 2016 Still not done

In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new custom

 publié 

il y a 4 ans

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Last response by 

Marcs 

il y a 4 ans

Question

13

5

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HelloThe price of certain subscriptions increasedThis also concerns new subscriptionsCustomers were informed on invoices for the month of 05/2017

 commented 

il y a 3 ans

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Increase in my bill : 26.95€ instead of 24.95€

Hi, I have a contract for internet package "toudoo". I have been charged 2 euro more each month since July (26,95 instead of 24,95). I am wondering wh

Question

Thanks for your notice. Is there any difference between Un Peu and Toodoo? The price :)

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Increase in my bill : 26.95€ instead of 24.95€

Hi, I have a contract for internet package "toudoo". I have been charged 2 euro more each month since July (26,95 instead of 24,95). I am wondering wh

Question

Hi, Are you sure of that ? I think that a new subscrider will pay the new price like every one.

 commented 

il y a 2 ans

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1st July - Price increase

On the 1st of July, like every year, VOO is going to increase the price from 46.95 to 48.95... but if you are a new customer and subscribe on the 1st

Question

Hi,This is not a Toodoo subscription but an old "Un Peu". The price of old subscriptions increased.The Toodoo is at 24.95 euros/month.

 to the conversation: 

0

Increase in my bill : 26.95€ instead of 24.95€

Hi, I have a contract for internet package "toudoo". I have been charged 2 euro more each month since July (26,95 instead of 24,95). I am wondering wh

Question

Hi, Are you sure of that ? I think that a new subscrider will pay the new price like every one. Yes, I'm sure, it is for 1 year, see below

 commented 

il y a 2 ans

 to the conversation: 

0

0

1st July - Price increase

On the 1st of July, like every year, VOO is going to increase the price from 46.95 to 48.95... but if you are a new customer and subscribe on the 1st

Question

Hi, Are you sure of that ? I think that a new subscrider will pay the new price like every one.Yes, I'm sure, it is for 1 year, see below hi, I thing your wrong, just because the actual page concern de actual price. The new price will be show the

 commented 

il y a 2 ans

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1st July - Price increase

On the 1st of July, like every year, VOO is going to increase the price from 46.95 to 48.95... but if you are a new customer and subscribe on the 1st

Question

Hello Marie S, I have just received the bill for December, and the fee is again in full price (48.94). Can you help me again? Thanks and happy new year. Dona

 commented 

il y a 2 ans

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0

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Upgrade from Toudoo to Wahoo

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what i

Question

Solution acceptée

Hello cupcake20x12, Here are the prices for the calls that are not included in your package.Our customer service number (+32 78 50 50 50) is completely free for customers with home phone in their subscription. In the other cases, the price is of a lo

 commented 

il y a 5 ans

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0

Wahoo Trio Pack - Telephone

Could somebody tell me what phone numbers are not included in the Wahoo pack? I was charged 0.37€ for call this number 078353333. Thank you.

Question

Solution acceptée

Hello, New subscribers will likely pay the new price ….. ( if not a promotional offer ) And you surely will not be considered as "a new subscriber" if you cancel and re-subscribe immediately. There are some conditions that shoud be looked into for

 to the conversation: 

0

0

1st July - Price increase

On the 1st of July, like every year, VOO is going to increase the price from 46.95 to 48.95... but if you are a new customer and subscribe on the 1st

Question

Hi Marie S , I just received the bill for the new month today. Even though it is mentioned in the bill that I still have the -10 eur reduction, it is not deducted from the amount to pay which is in full price (48.94 euros). Would you mind helping me

 commented 

il y a 2 ans

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0

0

Upgrade from Toudoo to Wahoo

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what i

Question

Netgear modem doesn't do PAT

Hi, I need to be doing Port Address Translation but my Netgear modem doesn't allow that. According to https://forum.voo.be/ma-connexion-internet-17/r

 publié 

il y a 2 ans

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Last response by 

PA9A 

il y a 2 ans

Problème

15

4

0

Bonjour, As a follow up from this post: https://forum.voo.be/mon-abonnement-voo-107/upgrade-from-toudoo-to-wahoo-17789 I have received my bill for the new month (November) after I did an upgrade for my Internet package from Toudoo to Wahoo. Howeve

 commented 

il y a 2 ans

 to the conversation: 

0

0

Upgrade from Toudoo to Wahoo

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what i

Question

Hello, New subscribers will likely pay the new price ….. ( if not a promotional offer ) And you surely will not be considered as "a new subscriber" if you cancel and re-subscribe immediately. There are some conditions that shoud be looked into for

 commented 

il y a 2 ans

 to the conversation: 

0

0

1st July - Price increase

On the 1st of July, like every year, VOO is going to increase the price from 46.95 to 48.95... but if you are a new customer and subscribe on the 1st

Question