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Price increase
Good morning! I understand that the subscription prices will increase as of 1 July. My original subscription has a 15€ discount per month. Can you please confirm that such discount will stay even after the price increase in July? Best regards
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Mon abonnement VOO
Hello Marie S, I have just received the bill for December, and the fee is again in full price (48.94). Can you help me again? Thanks and happy new year. Dona
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
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@afgveloso This is a special offer to "attract" new customers. An existing customer is normally not eligible for this offer, but you can discuss your price with the customer service if you wish to cancel your products.
Change of contract
Hello I have currently a Duo Wahoo contract (Net + TV) and I would like to change it to a Internet Solo (GIGA Fast) one, which is 56€/month. I tried to change it via website but I always get an error saying that the transaction was not authorized. Can it be requested via forum? Since I'm already a V
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@Data please read the forum rules : https://forum.voo.be/page/la-charte If you live in Bruxelles, the new "giga max" subscriptions allow 1000/50 Mbps for virtually the same price as the old "max" with only 400 Mbps.
What is the status with internet in Ixelles
Hi I was trying to get in contact with voo by phone but it’s completely impossible to get through on the English line. what else should i do ? After more than 30 hours there is still no internet connection from my home at Rue Franz Merjay. Can anybody tell me the status of it ?
Question
Hi Marie S , I just received the bill for the new month today. Even though it is mentioned in the bill that I still have the -10 eur reduction, it is not deducted from the amount to pay which is in full price (48.94 euros). Would you mind helping me
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
hello The prices shown on the website are valid for new customers . Thus that is not the price of 56€ see here : http://external.voo.be/webmedia/emailing/crm/repricing_B2C112023/2311_CGGT_B2C_FR_NL_DE_HR.pdfYou cannot make this change via the s
Change of contract
Hello I have currently a Duo Wahoo contract (Net + TV) and I would like to change it to a Internet Solo (GIGA Fast) one, which is 56€/month. I tried to change it via website but I always get an error saying that the transaction was not authorized. Can it be requested via forum? Since I'm already a V
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Sans oublier, encore une fois, que vous êtes dans l'illégalité. Avez vous au moins jeté un coup d'oeil au site officiel de l'Union Européenne que j'ai posté plus haut ?http://europa.eu/youreurope/citizens/consumers/telecoms-internet/mobile-roaming-co
Day Pass Europe service client consternant et 1984
Bonjour à tous. Tout d'abord je suis désolé de débarquer ici pour immédiatement râler, mais ceci est une toute dernière tentative de recevoir une réponse après une expérience absolument lamentable avec le service client de Voo. Suite à un problème avec le Day Pass Europe lors de vacances à l'étrange
Problème
Hello cette nouvelle, si elle se vérifie dans 1 ou 2 ans, ne m’étonne guère. Orange voulait d’abord faire de Voo leur marque mid price alors qu’actuellement Voo fournit les mêmes services. Sauf le décodeur . Par conte niveau mobile, l’offre est meill
Voo c'est fini en septembre 2025 ?
Article vu dans 7sur7 Les produits ne seront plus commercialisé non plus... ? https://www.7sur7.be/belgique/voo-cest-bientot-fini-orange-envisage-de-fermer-les-boutiques-de-lenseigne~ad7abfd8/
Question
Bonjour, As a follow up from this post: https://forum.voo.be/mon-abonnement-voo-107/upgrade-from-toudoo-to-wahoo-17789 I have received my bill for the new month (November) after I did an upgrade for my Internet package from Toudoo to Wahoo. Howeve
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
@Thibault Well, the thing is I don't even see the price options, my plan was to study them a bit (if I could buy 2 for my kids). Now that I found out I can only buy one I would go for the Samsung A32 5G for number ending in *38 but I want to see the
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redirect
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@Antoine L Thanks for looking into this. Of course, I agree with the upgrade if: I keep the same services (same TV channels, Internet Speed and mobile benefits - minutes, data and sms-es) I don't commit to anything new (like minimum subscrip
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redirect
Question
Yes , win is also using cable or fiber if possible to connect business clients, schools, enterprises, etc.. In the past , voo had “pro cable” connections for business with fixed IPs. It was used in my enterprise , we had 3 connections pro cable with
Availability Voo Internet in 7912 Saint-Sauveur
Hi, We live in Frasnes-lez-Anvaing, Saint-Sauveur to be exact. We were never able to connect to Voo until now? The last few months we noticed dozens of Voo vans in de neighborhood and GIGA Internet signs everywhere. This week the signs also showed up in our street. And just now 5 minutes ago someone
Question
Hello @jagadeesh001, You mentioned your Customer number in public, I edited it for the safety of your private information. As @theo2007 said : the only way to cancel a product/a contract is to call the cancelation service (04/266.41.14).
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
Possible en effet, dans les meilleures conditions par contre, je ne sais pas trop, d'après moi, la FTTH est quand même bien plus stable qu'un réseau HFC. Sans parler de la latence qui est quand même plus faible, pour certains c'est rie
Fibre optique en Belgique
Bonjour je suis actuellement à 400mbps et à 20 mbps mais à quand la fibre optique directement chez nous pour être comme en France à plus de 1go en up et down ? Merci à vous
Question
Solution acceptée
Change to 200GB in August 2016 Still not done
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they would also give me this subscription. Since Augus
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Mon abonnement VOO
For the same price, you could migrate your subscription to the new voo offers (super relax) and get a speed of 200/10 Mbps also unlimited.
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour conn
Question
Good morning Alexia, unfortunately I will not be upgrading with Voo as the cost is almost 40% above the market rate. I guess Voo as a company has its reasons for such a price, but as (loyal) customer, it is unacceptable. Thank you for your reply thou
Upgrade from Net Toudoo to solo
Good evening, I currently still have a contract for Net Toudoo (75Mbps, 100GB). My needs have changed and I would need to upgrade to an unlimited internet option, which as I understand it right now is SOLO (rapide). I see that there is an offer for 40€, but that is only for new clients. I wanted to
Question
Wholesale iptv servers Special offer to distributors and servers shop owners Very competitive prices according to the required quantity Xtream control panel codes panel Send us your private page at URHD IPTV or Watsab and call +22611646073
[illégal] Smart IPTV Ottplayer comment ça marche ?
Bonjour. J'avais essayé ces applications pour smart tv il y a un an mais je n'avais pas été convaincu de leur intérêt. Je résume ce que j'avais compris à l'époque. Ces applications sont gratuites et leur usage est totalement gratuit pour Ottplayer et gratuit après une donation unique pour Smart IPTV
Problème
Thanks! I have the duonet relax + tv at 51.99 €. Does it meant the price will be the same evem after July?
francescobxl
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Price increase
Good morning! I understand that the subscription prices will increase as of 1 July. My original subscription has a 15€ discount per month. Can you please confirm that such discount will stay even after the price increase in July? Best regards
Question