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Hello, Your IP is now public. Please reboot your modem to apply the change. I must add everything Roylion15 told you is perfectly correct, and the way you answered him while he was trying to help is very innapropriate. This kind of behavior is not we
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi @Santos Junior, I'm sorry for the delay before answering you but as previously stated, we are not active on Sundays and holidays. I see that you had contacted the technical department the same day and that the problem was solved directly. Have
No signal and no technical visit
Dear support, My modem turns on but it doesn’t connect to the network. Yesterday I wrote the problem in the Messenger channel and no answer. Then I went to the store at Chaussée d'Ixelles to report it and they scheduled a visit for the same afternoon. Nobody appeared though. It is unfair to pay r
Problème
why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
Question
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Mon abonnement VOO
Thank you, merci for the answer!
Can you continue surf in Europe?
Can you use you're continue data in Europe too or only in Belgium??
Question
Thank you for the answer! I appreciate it.
Terminate the contract
Dear Sir or Madam, I'm leaving Belgium on August 3rd. How can I terminate my voo contract? What should be done before that? If possible, I would like to use the internet as late as possible. Thank you, Masaaki
Question
Hello,thanks for your answer, here's the screenshot. Hope it helps:
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
Question
Thanks. I reconfigured my network to work with this address. No further answers needed.
Voo modem Netgear 3700: changer adresse de base 192.168.0.1
Bonjour chers membres, Depuis hier j'ai l'internet chez VOO et on m'a installé un modem du type Netgear 3700. J'ai pu accéder à son interface de configuration et j'ai constaté, que ce n'est pas une interface standard pour ce type de modem, mais une version adaptée et limitée par VOO. Comme j'aimera
Problème
Good morning @Chiranjeevi, As I told rohanchandarana and Jakaitis, the only service that can process these kind of requests must be contacted by phone. The number&nb
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hi, If your customer number is in your forum profile, the officials can give you one answer.
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
Thanks Marcs for your answer. Marie S Thank you for your reply. If the reduction is still intact, I would like to do the upgrade :) Please help me do it. Thank again.
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
Question
Thanks for the answers - yes definitely paying for Gigamax. Maybe my modem does need a nudge from Voo. Maybe a kind Voo employee will read this and check tomorrow.
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Hi @Kristina Spaho , I’ve just asked the commercial service to do the resiliation, i’m waiting for an answer.
Cancel phone subscription
Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time.
Question
Hi. Thank you for answering. I have an email confirmation that the order is in progress. I want cancel my number completely, because I'm going back to the poland. can you help me ?
why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
Question
Solution acceptée
Hi cuilian.liu Could you please fill your profile with your customer number, please ? I'm very sorry for the late answer. We'll do all our possible to cancel your contract asap, as you asked - if it's not done already of course :)
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
ive tried calling and i can only speak english, i gave the guy that answered my phone # and he said someone would call me back but they never did. please help. is there a way to schedule a technician online? i cant navigate the menu when i call its
Internet keeps cutting out
Hello, for the past week or so my connection has been terrible please help. here is my event log
Question
Hi, You must understand that a letter is not a secure way to cancel your subscription, first you will not be sure that they received the letter, second, you will not know if they act until you have a answer. The best way to cancel your subscri
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
Hi @Simon B , Thanks a lot for the clarification. I guess someone at the 078 misunderstood the VOO "Terms and Conditions" and gave a wrong answer, hence wrong expectations for the customer.
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
I understand, and normally this would be OK if you would have kept the opened discussions. My notifications section on top still shows notification for threads that were deleted (see below) where I received answers (that I cannot see anymore):
where is the International section gone?
This forum used to have an International section where there were some active discussions (https://forum.voo.be/categories/international). Where are these now? Don't tell me you simply removed them? :(
Question
Hi Dona, Sorry for the late answer. There was actually a bug with your discount. I have just corrected it. You can therefore pay 38.94€. :) Please come back to me if this happens again on your next invoice ! PS: I have grouped your 2 topics to
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
Question
Hello @nickdim, Please avoid making several topics for the same request.I answered you via your other request introduced on this forum. Therefore, I close this one. Jessica
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Internet and Mobile packet problem in form
Hello to you all. I'm trying to buy an Internet-Mobile packet, but I'm facing problems when I'm asked to give my land line number. My appartment's line isn't activated and of course I don't have a number. How can I proceed with the packet buy? Thank you in advance, for your answers.
Question