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myVOO
Déménagement
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8 messages
mardi 13 février 2024 16:16
Since a few hours my connection at home (ARLON) is not working.
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Solution acceptée
il y a 2 mois
Service return after 21h. It's sad that no warning was given and no other information on time of waiting. And we are paying for this service.
(Modifié)
Top Expert
•
21.1K messages
Hi,
If not yet done, putt your customer number in your profile.
Officiel VOO
1.1K messages
Hello @cbarbosa,
I'm sorry for the inconvenience. A breakdown is currently affecting your region 😔My colleagues are doing their utmost to resolve the problem quickly.
thank you for the info. Do you have an estimation of when i can enjoy my internet again??
I'm really sorry, but I don't have any information on this subject at the moment 😔
2.3K messages
Hi @cbarbosa,
Sorry to read that. We try to warn when we can. It is not always easy because, most of the time, we intervene on an emergency basis.
I can see that our technicians need to work on the outside network until the 16th until the end of afternoon. Sorry for the troubles it may cause.
Solution acceptée
cbarbosa
8 messages
il y a 2 mois
Service return after 21h. It's sad that no warning was given and no other information on time of waiting. And we are paying for this service.
(Modifié)
0
0
Marcs
Top Expert
•
21.1K messages
il y a 2 mois
Hi,
If not yet done, putt your customer number in your profile.
0
Jessica G
Officiel VOO
•
1.1K messages
il y a 2 mois
Hello @cbarbosa,
I'm sorry for the inconvenience. A breakdown is currently affecting your region 😔
My colleagues are doing their utmost to resolve the problem quickly.
0
cbarbosa
8 messages
il y a 2 mois
thank you for the info. Do you have an estimation of when i can enjoy my internet again??
0
0
Jessica G
Officiel VOO
•
1.1K messages
il y a 2 mois
I'm really sorry, but I don't have any information on this subject at the moment 😔
0
0
Christophe C
Officiel VOO
•
2.3K messages
il y a 2 mois
Hi @cbarbosa,
Sorry to read that. We try to warn when we can. It is not always easy because, most of the time, we intervene on an emergency basis.
I can see that our technicians need to work on the outside network until the 16th until the end of afternoon. Sorry for the troubles it may cause.
0
0