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No internet connection
The modem is not connected to the internet from 1 hour ago. Tried restart but doesn't work.
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Ma connexion Internet
Hello again arsauv. I went back to my setting and the subtitles were in French. I've changed them to English and it works! Many many thanks..... and well done.
Subtitles on the BBC
Each time I change to the BBC I have to go to parametres and then put on the subtitles. When the programme comes to an end, the next programme has no subtitles and I have to go through the same process each time. I only have this problem on the BBC - other channels are working perfectl
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I did check my settings before we left. About an hour over the border, I got a message about data and now it is working. Thank you for your help!
data is not available while roaming
I have checked my settings online and on my phone but whenever I cross into France (or other EU countries) I have no data available. I need this turned on so I can use my maps, among other things. Thank you for your help!
Problème
We’re putting back the temporary workaround, i3d and VOO were in communication today to apply a more permanent fix with the original routing but clearly it didn’t stick! My apologies.
Voix de robot sur discord
Bonsoir, Voici maintenant 2 jours qu'avec un ami nous avons tout les deux des voix de robots sur discord. Lui étant sur Mons moi sur Liège. Nos connexion sont excellentes niveau speed test, aucune déconnexion en jeu,... Le seul problème vient de la latence détecté par discord qui tourne dans le
Problème
Ok, so finally I have new modem installed and it’s working as of now. Old modem has been swapped the shop ( point). Plz let me know in case of any issues:
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
It is connected to router. Fortunately a factory reset of the evasion box fixed the issue, thanks! It works also from a different subnet so that was not the issue.
evasion tv box in bridge mode
Hello, I am running in bridge mode (router technicolor). The connectivity is ok and is on the subnet 192.168.1.0/24. Getting almost no channels working, one of the few working is channel number 3.
Problème
The Samsung A32 is no longer in stock. In any case, you can find all our smartphones here: http://spr.ly/61219MOVh7 If the color of the smartphone is crossed out, it means that it is not in stock. We have for example the http://spr.ly/61210MOVhC S
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
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Thank you Tiou. Yes, it worked but the choice is minimal. Such a pity that all the other films aren't given in VO. Have a good weekend.
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
Question
Hi @Gilles N. , I can confirm the my wifi is working fine now. Thank you for the support. Appreciate it. Regards, Divyank
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hi Gilles, Thank you for your feedback. I followed up the every instructions you gave. But it still doesn't work. How should I do next? Kind regards, Yu
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Internet Connection issue in evere
Hi, Since Yesterday evening i have an issue with my internet connection, I restrated the modem and still internet is not working to connect my office network via VPN
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Ma connexion Internet
Ok. Thank you. I request you to please stay in touch with any updates that you may have. The outage is affecting our work. Regards, Divyank
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Merci beaucoup Antoine!Très chouette et convivial le support par forum. Keep up the good work!
Demande de changement d'abonnement internet Wahoo vers Solo Net Max
Bonjour,J'aimerais faire un changement d'abonnement internet Wahoo vers Solo Net Max à partir du 1er août.J'ai complété le profil du forum avec mon numéro de client.D'avance, je vous remercie et je vous souhaite une excellente journée!
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This did not work. I pressed the reset button in the back and the issue is still the same. I am also unable to log into the modem because there is no wifi to log into.
Wifi not turning on(Technicolor modem)
Yesterday around 1400 my wifi stopped working on my Technicolor modem. I have restarted the modem several times. It always has a stable @ light, but the wifi won't turn on. I followed the steps in the guide to turn on the wifi, hold the button for 10 seconds. But when I touch or h
Problème
24hours later it’s working. The total lack of communication and lack of customer service made me decide to go with Proximus. Absolutely horrendous.
No internet in Uccle?
All day there is no internet, we are working from home and are using data. Any solution?
Problème
Hi rafal88, If you have received the confirmation email, it means that your request will be processed by the appropriate department. The answer time depends on the volume of work. But, rest assured, it will be done. :)
why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
Question
Hello, No, what I meant is I contacted the correct number 042664114 from the number 0465889043. I will contact them again and if it doesn't work, I will go to the shop. Thanks,
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
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Idem à Boncelles, l’accès internet tombe régulièrement et ce depuis quelques semaines. Pas top pour le home working !
Plus d'internet et voo ne répond pas
Bonjour Plus d'internet depuis cette nuit a Heusy (Verviers). Impossible d'avoir le service technique Voo. Toujours personne au bout de 40min. d'attente. (Screenshot) Est-ce que c'est général ? Très embêtant car mon fils est tétraplégique et a besoin de l'internet. Merci
Problème
Click on OK's button, Go on Setting's tab (Paramètres if your interface is in french), You should have an option to change the language there (and the subtitle).Tell me if you can go there by this way and if it works !
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
Question
I just tried my friend's sim card. Works fine. Screenshots are in attachment.
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Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
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