Internet still out after service and external network maintenance

I had a technician come to my home and was unable to fix my internet. VOO notified me that the problem was with the network on the lines nearby. A technician repaired the issue. I received SMS from Voo explaining the outdoor work on the network has been completed and services are restored. My internet is still not working. It’s been 5 days since I’ve had service. Please help. Thank you.