Promeneur
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6 messages
Internet outage 1380
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Promeneur
•
6 messages
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Solution acceptée
Christophe C
Officiel VOO
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2.3K messages
il y a 1 mois
@Nordbo Our technician will show up tomorrow (29/03) between 8:00 AM and 1:00 PM.
If needed you can modify or cancel the appointment in myVOO :-)
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plepeer
11 messages
il y a 1 mois
Same for me... (Lasne, red light blinking since yesterday ±5PM)
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Thibault
Officiel VOO
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5.4K messages
il y a 1 mois
Hello @Nordbo et @plepeer
There has been a breakdown on LASNE-CHAPELLE-ST-LAMBERT since late yesterday afternoon.
Normally, everything should be back in order by early afternoon.
Our apologies for the inconvenience.
(Modifié)
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Nordbo
Promeneur
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6 messages
il y a 1 mois
Hello @Thibault
thanks for the information about the breakdown. The modem is still blinking “red” and no connection to Internet (at 16:30).
we hope this gets fixed soon.
Thanks!!
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Alexia L
Officiel VOO
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1.2K messages
il y a 1 mois
Hello @Nordbo,
The breakdown is now finished in your area, your modem should have been online by now.
Could you please reboot your modem ?
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Nordbo
Promeneur
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6 messages
il y a 1 mois
We have rebooted the modem but it is still blinking “red” and no internet connection.
The only cables connected are the power and your incoming coax cable.
can you please check the line from your end.
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Christophe C
Officiel VOO
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2.3K messages
il y a 1 mois
@Nordbo All necessary checks have been done. Your neighbors' modems are online. It's a problem that only affects yours.
We can schedule an appointment with our technician together.
He can come during the week in the morning (8:00-13:00) or in the afternoon (13:00-17:00). An adult must be present throughout the proposed time slot. The intervention is free. In case of absence, the appointment will be charged 50.00 EUR.
What are your next availabilities, please? Thank you.
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Nordbo
Promeneur
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6 messages
il y a 1 mois
Tomorrow is good for us. Either in the morning (8-13) or afternoon (13-17).
Please confirm the appointment.
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Nordbo
Promeneur
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6 messages
il y a 1 mois
Good. Thanks!
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Christophe C
Officiel VOO
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2.3K messages
il y a 1 mois
You're welcome :-)
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