Profil de cupcake20x12
Apprenti

Apprenti

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60  messages

mercredi 28 mai 2025 09:17

voir auvio sur ma smart tv

Hello,

I cannot get RTBF AUVIO on my Smart TV (2019) but I can get it on my Samsung Tab (2024). I have downloaded the app but all I get is a black screen. Is my tv too old?

Have a nice day.

Top Expert

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46.8K  messages

il y a 5 jours

Hello @cupcake20x12 

Your question is not related to voo but what is the manufacturer and exact model of the tv ? 

Apprenti

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60  messages

il y a 4 jours

Hello roylion. Of course, you are right about VOO.Sorry about that 😒

To answer your question, my TV is a

LG OLED55B9PLA from Nov. 2019.

Have a nice day and thank you for your interest.

Top Expert

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46.8K  messages

il y a 3 jours

@cupcake20x12 

You can try this: 
Check that your TV software is up to date with the latest version. 
Uninstall/reinstall the rtbf Auvio application 
Clear application data 
Complete restart or factory reset of the tv. 

Apprenti

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60  messages

il y a 2 jours

Thank you for your reply roylion.

My software is up-to-date and I have already uninstalled and reinstalled the app.  I am too afraid to clear the application data (whatever that is) and even more afraid to do a complete restart or factory reset of my tv. Thank you so much for your advice. Have a lovely sunny Saturday.

Promeneur

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16  messages

il y a 1 jour

Hello 👋🏻

Nothing special should happen when factory-resetting your TV, except you'll have to log back into the network (and reinstall whatever apps you had before).

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