Promeneur
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4 messages
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offensive and starting shouting on me and refusing to give her name.
Having experiencing this I want my conversation with her to be re-listen and evaluated and if no excuse from the lady she talked with me I want to close my contract with you.
Gilles N
Officiel VOO
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3.9K messages
il y a 1 an
Good morning @falmasri,
I'm sorry about the situation. You can send a written complaint via the form so that an analysis of the call can be made. http://spr.ly/61217OHDWv
I remain available :)
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falmasri
Promeneur
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4 messages
il y a 1 an
The form doesn't include any category for service client complaints.
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Gilles N
Officiel VOO
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3.9K messages
il y a 1 an
Good morning,
Select "Cancellation" then "Submitting a termination request".
I remain available if needed.
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falmasri
Promeneur
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4 messages
il y a 1 an
Since no one care about the subject and I didn't have any feedback from your side since almost a month I decided to move all my services from you VOO to other companies. This is to note that I have been a client for 11 years.
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Gilles N
Officiel VOO
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3.9K messages
il y a 1 an
Good afternoon @almasri,
I'm sorry about the situation.
I note that your complaint by e-mail has been forwarded to the department concerned.
I invite you to join the dedicated service at 04/2664114.
I remain available :)
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falmasri
Promeneur
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4 messages
il y a 1 an
Don't bother Gilles. enjoy your day :)
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Gilles N
Officiel VOO
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3.9K messages
il y a 1 an
There is no disturbance. I am available if needed
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