Promeneur
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22 messages
TV Box Installation
Hello!
I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB.
I already have internet installed. I have received today and activated the SIM Cards.
I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately for me in French) that I should contact VOO because there is a problem with the appointment.
Can I just receive the TV Box by post and install it by myself? Does a technician have to come? There is an ethernet and HDMI cable waiting next to my TV.
Note: I have no clue which tv decoder I have ordered (box evasion or VOO corder) :/
Thank you in advance for your help.
With kind regards,
Chris
Solution acceptée
Lionel S
Savant
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6.6K messages
il y a 3 ans
Hi @b_chris21,
I'm not sur if you're aware of this, but the appointment was not possible the 08/12. The agenda was already full.
It's been planned on the 9th of December in the afternoon (between 1pm and 5pm). Would that work for you ?
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roylion15
Top Expert
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41.6K messages
il y a 3 ans
Hello
A technician is required to install the Evasion box. It is not possible for the customer to install it himself.
The voocorder is a very old device that is only installed in some technical cases or at the express request of the customer.
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