buy a mobile phone with a Data Option

Yes, I understand french. And I am not naive also, actually that's the point, I just wanted to check prices first. I remember when I did this in January for my S21 that there were also more options. You can choose different Data Options and the initial down payment differs. The example above from @bulrog is definatelly a "no go", but for some of the options it is worth buying a phone from Voo. 

All I want is to be able to check them for myself. I appreciate the help from @Thibault but this would just be a workaround and I don't want to take decisions without having all the information first. I think best would be to have my account working properly.

Hello @miscalencu,

From the error message, the issue seems to come from the fact that you still have an old subscription plan (TRIO MAX), with old mobile subscriptions, instead of the new ones that came out a few weeks ago (TRIO GIGA MAX, and S, M or L mobile subscriptions).

Sadly, I can't be 100% sure about that, but the new subscription is better in every way.

Your ongoing subscription costs 115,99€ (options not included). With the new subscription, it would cost 107€ (options not included) for the same services. Your ongoing options will cost the same.

If you're fine with this change, I can modify your subscription for next month. Then you can try to add a smartphone and see if you still get the same error message.

@Antoine L Thanks for looking into this.

Of course, I agree with the upgrade if:

• I keep the same services (same TV channels, Internet Speed and mobile benefits - minutes, data and sms-es)
• I don't commit to anything new (like minimum subscription period, etc...)
• this does not introduce any new limitations .
• the final price is lower than what I pay now.

If all this is correct, you can go ahead and modify it starting with next month.

Hopefully I can order a new phone after that.

Hello @miscalencu,

I can confirm every statements from your message. We'll need to either make an appointment to change your modem or to send a new modem by mail. Both solutions are free.

@Antoine L, why do I need to change the modem? Is it more performant?

If yes, mail is fine.

Thanks!

@miscalencu It is as Marcs said. You'll receive the modem in a few days. You'll only need to plug it the same way as the modem you have right now. You don't need to return your modem.

I'll suggest you try a new Data Option in a few days.

@Antoine L I received and installed my new modem, everything works fine, thanks for your help!

I have a few additional questions and I would really appreciate your help further, so here they are:

1. A technical one: the old router had a "DHCP Reservation" feature by which you were able to assign a fixed IP address for a specific MAC address. I don't find this option anymore in the new router's interface, can you please confirm this is no longer available?

2. A moral one: I don't really want to keep the old router. I would like to return it somehow. Is it OK if I drop it at a Voo store? If not, where should I send it by post?

3. A sales one: I will check next month (after new pack is activated) for the phone prices with Data Options.

But in the meantime I noticed the offer below in MyVoo account. In the details it says: Cette action remplace toute promotion en cours dont vous bénéficiez. I am not sure in what way (or if) is this affecting my contract. If this is just about committing to 24 months of contract and paying just 99 euros I would go for it. Can you confirm this for me please?

@roylion15 Thank you!

Hello @miscalencu,

Sorry, I didn't see that this offer was available for you. Since you have no ongoing promotion, the only difference with your ongoing contract is that you'll have to keep it for two years.

If, for example, you're planning to move somewhere where our subscriptions aren't available (abroad, in Flanders) soon, then I can't suggest this offer. But if you're planning to stay for at least two years where you live or where our subscriptions are available, then you can have a Samsung Galaxy A53 for 99€, or another device (Xiaomoi 11T, OPPO Reno 6, or a Philips 50" Smart TV (without Android TV)) with a big discount.

@miscalencu J'ajouterai que, si vous prenez cette offre et que vous quittez VOO dans les 2 ans, vous devrez payer la valeur résiduelle du téléphone.  C'est (prix d'achat officiel -99€) / 24 X nombre de mois restants.

@bulrog Thanks, but apparently I was too slow. I can't find the offer anymore... :(

Ah….  Personnellement, je vois toujours l’offre. 

Hi

Hi @Huntu,

How can I help you ?