Promeneur
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17 messages
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house.
my order number: 107329987112
Regds
Sumeet
Justin
Officiel VOO
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3.9K messages
il y a 3 ans
The technicians have access to the phone number on file. If there is no one there, they always try to reach the number to make sure they are in the right place.
Here, they should contact the number ending in 79 that is on file.
If this is not the right number, you can put the right one next to your client number on your Forum profile and tell us here.
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello
I have update the phone number in client number in profile. It ends in 44.
Regds
Sumeet
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Cedric
Savant
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2.1K messages
il y a 3 ans
Hello,
Thank you for adding it. This has been added in your customer files.
Have a nice day :)
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello
Can you confirm if the technician is on his way ?
I am at home and no one has come
Regdssumeet
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello can any one please confirm ?
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Justin
Officiel VOO
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3.9K messages
il y a 3 ans
Hello @sumeet,
I can see that the technician arrived shortly after your last message and that everything would be in order.
Enjoy your services.
Have a nice day.
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sumeet
Promeneur
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17 messages
il y a 3 ans
No the technician has not come ... No one has come even today ....
Can you please check and confirm what is happening please ? And when is the technician going to come ?
Regds
Sumeet
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello
Can you please confirm what happened ... No technician came today and I did not get any call ......
Can you please let me know when he will come ...... Or can some one call me ?
I tried your call center even after 30 min ...I was waiting in the queue
Regds
Sumeet
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Christophe C
Officiel VOO
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2.5K messages
il y a 3 ans
Hello,
I see that the technician has come and took pictures of the front door. The installation seems complete at this time.
Do you have the VOO equipment in your possession ?
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sumeet
Promeneur
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17 messages
il y a 3 ans
No I do not have any voo equipment in my possession. I think there is some confusion ... He must have visited a different home. And if he is taking pictures of my home ... Why cannot he come inside and complete the installation ?
Regds
Sumeet
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Mélanie W
Officiel VOO
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856 messages
il y a 3 ans
Hello @sumeet,
I'm really sorry, I just figured out what's going on. We didn't have the right file in front of us, so we gave you the wrong information. I apologize for that.
For your file: I see that the appointment was set for 03/09 between 8am and 1pm. I checked all the information (address, phone number, email address) and everything is correct this time.
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello Melanie
Thanks for the clarification. I am hoping that the technician will turn up today.
In case you want to cross check please do that ...... I am at 🏡 only
Regds
Sumeet
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Mélanie W
Officiel VOO
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856 messages
il y a 3 ans
Hello @sumeet,
I see that the technician has been to your home. Everything seems to be in order.
I remain available if you have any further questions.
Have a nice day
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sumeet
Promeneur
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17 messages
il y a 3 ans
Hello yes .. the installation is complete .
I have another query
... I wanted your help to change my subscription to solo max .... And will the promo offer of 29 euro will be valid for me ?
Regds
Sumeet
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Christophe C
Officiel VOO
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2.5K messages
il y a 3 ans
Hi @sumeet,
There is no promotion if you cancel one of your services. To confirm this change you will need to call this specific number : 04 266 41 14 .
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