3 messages
I lost my TV channels on two guest rooms
I have a business subscription and for some reason I lost my TV channels for two guestrooms. I guess I need to change some settings in the Plug & Play environment but I do not know the correct settings. Calling technical service does not lead anywhere for me so far so please can someone help me? I believe my network ID is 2211 but not sure about the other settings.
Solution acceptée
roylion15
Top Expert
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49K messages
il y a 1 jour
Hello ? @inijenhuis
Please , provide us the brand and the exact model of these TV’s.
Do you use a Voo ci+ card or another voo decoder on these TVs?
If it’s for the basic live TV (direct on the coaxial) but without a ci+ card, you must use the network ID in xxx3 and not xxx1 or xxx2. (Ex : 2213)
The other manual settings for automatic search you need :
country : Belgium
antenna : câble
operator : Voo (or others if voo is not listed).
frequency : 330 MHz
modulation : 64 QAM
symbol rate : 6.875 Ksym
search mode : Quick or simple.
Note :
Since the forum has become a community-only space, you will no longer get support or an official VOO response here.
Therefore, if necessary, do not hesitate to contact the technical customer service directly during the week via 078/50.50.50, the myVOO, Messenger or WhatsApp Chat (+32455183447).
have a nice day.
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inijenhuis
3 messages
il y a 1 jour
The brand of the TV is Samsung and the model number is LE32D450E1W
I do have a VOO CI+ card connected directly to the TV's. Two of the TV's have losttheir channels, the others have not.
I am a business customer and when contacting VOO Business they only speak French so I cannot get the help that I need.
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roylion15
Top Expert
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49K messages
il y a 12 heures
@inijenhuis
Check the connections and run a channels search again with the correct manual settings that I gave.
For the ci+ card, the network ID is in xxx1 or xxx2, not xxx3 depending on your area, anyway it’s the same thing.
https://assistance.voo.be/fr/support/tv/tv-analogique/installation-et-activation/realiser-la-recherche-de-chaines-tv-suite-au-nouveau-signal/samsung.html
Note : If your TVs have not been turned on for a long time (2 months), the ci+ cards will have lost their viewing rights and you must ask the technical service to send them back for your ci+ cards.
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inijenhuis
3 messages
il y a 6 heures
@roylion15 Thanks so much, this all worked and the channels are back!
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