Very high latency and jitter on upload

Hello @GSS,

I don't see any problems with the signal to your modem.
Do you see any upload problems when you use it?

Would you use a VPN for your test?
I've just tested the page in question, I can see the location on the right of your result. Was the remote server in Belgium?

Thanks for the replies. 

I just did an ookla test with the attached results.  I do not have the app installed, but can do if needed.  Ultimately, why I started checking is that in the past few weeks/months, I have had unreliably slow connections, especially when a download or upload is happening on a device on my LAN. 

I am running an Asus AX MESH router with 2 extra APs and am connected with a strong signal on my LAN.  This all points to something on my internet line (external to my home LAN) as local connections of my laptops to my server are stable and fast.

Finally, the other issue I have points again to it being internet related was that when watching Netflix on my TV alone I get no issues, but as soon as another device uploads or even downloads some updates (Fortnite, Windows, etc.), Netflix pauses very often.  I never had this issue before Nov or Dec 2023.

Let me know if more tests or info is needed.

Thanks for the support so far.

Note modérateur : informations IP masquées sur les captures 

@GSS 

I see that you have an old internet subscription with the lower speed of 125/6.5 Mbps, I would suggest you update your subscription to the new offers (super relax internet) that give you 200/10 Mbps for the same price. 
There also seems to be another technical problem because you have packets loss on the speedtest. 

Also be careful to hide your personal information like the public IP to post your tests, use the sharing links from the apps/ sites.
It is forbidden by the forum rules, see : 
https://forum.voo.be/page/la-charte

So I’ve hidden IP informations from your captures for your security. 

Hello @GSS,

I can see that the speed test results are excellent compared to the speed available under your contract. 
As suggested by Roylion15, we can change your contract to a TRIO NET SUPER RELAX for €79 per month. However, I would like to point out that the international option will no longer be included free of charge; it can be added for an extra €7. If you wish to make the change, please let us know. 

@roylion15 

Thank you for correcting my screenshots.  Here is the latest one from this morning.  Same issue, I see.

As for the upgrade, I do not need it for now, as the bandwidth is sufficient for my needs as long as the technical issue is solved.  Upgrading does not fix a technical problem.

There have been 2 interventions in the last year: 

1. In March the fibre was added to my street

2. In September my Voo modem died and was replaced by a Voo engineer.

Maybe there is a configuration issue on the new modem?

@Justin @Fallon Is it possible for you to book an engineer to investigate the new modem, and connections in the street?

Thanks again to all.

Hello, 

As far as your Internet signal is concerned, everything's perfect. 
Could you test it by connecting directly from the modem instead of your personal router? 

Hello @Fallon .

My VOO modem is set to pass-through mode as my router handles all traffic.

How would I do that test in this configuration?  Can you please assist?

@Fallon 

Moi ce qui m’inquiète c’est qu’il a + de 2 % de pertes pendant un speedtest, cela indique un problème qui peut être soit chez lui ou chez vous … 

vous pourriez lancer un ping sur son modem pendant un long moment pour voir si vous avez des pertes ou pas ? …

Je comprend aussi qu’avec un plan à 125 Mbps, ce n’est pas suffisant pour une utilisation intensive d’internet et faire plusieurs choses simultanément sur sa connexion, possible que tout cela allait un peu « mieux » avec un plus ancien modem par rapport au CGA … on a déjà constaté ce souci en latence en upload chez certains clients. 

Thanks @roylion15 .

Currently,

I am the only one home with only 1 active device, so I ran the nperf test again and got this:

For the duration of your test, you can connect your computer instead of your personal router.

You'll be able to run the test and be the only user on the network.

Note that in the above test on Nperf, I don't see anything abnormal.

J'ai également des paquets perdus lors d'un Speedtest chez moi. Je ne constate aucun souci sur mon utilisation de l'internet (je joue en ligne sans soucis pour exemple).

@Justin 

Pas « normal » d’avoir des paquets perdus lors d’un simple speedtest à 125 Mbps … 🙄. 

cela impacte parfois très peu l’utilisation et ne pose pas de souci tant que cela reste « raisonnable », cependant c’est l’indicateur d’un souci qq part , soit chez voo ou bien chez le client…

Je ne suis pas expert en réseau. 

Toutefois, lors d'un test winMTR sur le DNS de Google sans perte de paquet et un Speedtest sur Nperf qui indique une perte de paquet de 1%, je peux supposer qu'un Speedtest qui "bourre" la connexion durant quelques secondes, cela puisse être normal d'avoir des pertes de paquets. Non ?

@Justin Je pourrais être d’accord sur une connexion giga d’avoir une faible perte (moins de 0,5 %) mais pas pour du 125/6 Mbps qui ne doit pas « saturer » le modem et la connexion … 

je n’ai pas de pertes chez moi … 

Je ne sais pas dire pour un wahoo. Toutefois, pour un GIGA, ayant des pertes sur un Nperf (et je précise à nouveau n'avoir les pertes que sur le Speedtest, je n'en ai pas sur winMTR), je n'ai aucun souci pour mon travail avec un VPN et mes jeux en ligne après journée.