Procedure to cancel voo internet contract

I have tried calling  ​​04/2664114 multiple times but could not connect

Also i had requested callback using app (2-3 times) but still  not received any call on scheduled time.

Please do the needful as i will be leaving country in next month 

Good evening @rohanchandarana,

If you wish to cancel your VOO subscription and you can't reach my colleagues by the phone, you can always tell me the exact date you wish your subscription cancelled.

Get back to me,

Hello 

I would like to cancel the subscription on 27 January 2022

Please confirm acceptance of my subscription cancellation request 

Do let me know if anything required from my side

Hello 

Normally how much time it takes to give the confirmation ?

By when I can expect you to come back with update?

Please keep me informed.

Thanks for your help and support.

Regards,

Rohan

Hello,

I submitted the request last night. We should get back to you within 48 hours.

With the end of the year holidays, the dedicated service might be a bit late but you should hear from us by early January 2022 at the latest.

I'm still available :)

Have a nice day!

Hello again @rohanchandarana

My colleagues informed me they contacted you and confirmed that your subscription will be cancelled on the 27th of January.

I remain available if you need anything else

Hello 

Yes, I received a call and they confirmed my subscription will be cancelled on 27 jan 2022. They yet to send email to me with router submission process.

Thanks for your help.

Regards,

Rohan

Hello 

I would like to cancel the subscription on 31 October 2022

Please confirm acceptance of my subscription cancellation request 

Do let me know if anything required from my side

Hello,

In order to verify your file, we will need several information.

The first is to fill in your online form with your customer number.

Then the reason for the cancellation, and this, in order to direct you to the right service.

I remain available

Hello,

This is the customer number: 0022180704

The reason is that I am leaving Belgium.

Hello @Charis ,

You must contact 04/266.41.14 to follow up on your request.

My colleagues are available Monday to Friday from 8:30 a.m. to 6 p.m.

I remain available

Hello Gilles and thanks for your quick response.

I have called this number many many many many times but nobody is there.

Hello @Charis,

I'm sorry, but this is the only way to do it.

I invite you to try again.

Have a nice day.

Hello Gilles,

My voo subscription billing cycle is from 01-Nov to 30-Nov.  I have been charged and the advance monthly charge is paid.

I want to terminate service next week.

Will voo refund the money for 2 weeks on a pro rata basis.  How this process works?

Kindly guide.  Many Thanks

S.Ahuja