Promeneur
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21 messages
Line goes down frequently
Sorry, I have to do this in English, you can respond in French, but writing French takes me too much time....
Since we changed pack to Solo Max we experience a lot of disconnects. Every couple of days, I need to reset the modem to regain access again.
These are the log entries since august 1st:
| Sun Aug 02 07:57:55 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Mon Aug 03 03:29:34 2020 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MA... |
| Mon Aug 03 03:30:07 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no U... |
| Tue Aug 04 10:43:40 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received -... |
| Thu Aug 06 19:20:01 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Sun Aug 09 07:41:22 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Tue Aug 11 20:51:40 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Tue Aug 11 20:51:41 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC ... |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Sat Aug 15 09:00:39 2020 | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MA... |
| Sun Aug 16 07:33:08 2020 | Error (4) | DHCP REBIND WARNING - Field invalid in response ;CM-MAC=fc:5... |
And the latest connection status information:
Status Connection : This page displays information on the status of the cable modem's HFC and IP network connectivity. |
Please help!
Regards,
Ruud
Je viens des Pays-Bas, alors je parle Francais avec des soucis :)
Solution officielle
Cedric
Savant
•
2.1K messages
il y a 4 ans
Hello @Bimmer ,
Thank you, I now have access to your customer file.
After analysis, it turns out that our technical teams have opened 2 technical files in your area. I don't have a resolution date for the first problem yet but the second intervention should end today around noon.
These interventions concern signal quality problems, so it does not come from you, rest assured.
Thank you for your patience. Our teams are doing their best.
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Bimmer
Promeneur
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21 messages
il y a 4 ans
bump
0
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roylion15
Top Expert
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41.5K messages
il y a 4 ans
Hello
Your signal levels are good and correct at the time you took them.
It' s possible that the "disturbances" are due to a maintenance or work on the line also.
Only officials can see the connection history to analyze the situation. Wait for an answer.
Have a nice day.
@Lionel S
(Modifié)
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Cedric
Savant
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2.1K messages
il y a 4 ans
Hello @Bimmer ,
Could ou add your customer number in your settings please ? I'll check it.
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