Promeneur
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7 messages
Internet not working
My internet stopped working about 10 days ago but I have been away and came back today to find it still not working. I am able to connect to the modem but the modem is not connecting to the internet at all.
HELP PLEASE.
OB
cosmos1999
Expert
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5.9K messages
il y a 2 ans
Hello,
Please verify one thing :
normally you should have a Voo amplifier ( NIU ) , either directly fixed on the wall or plugged into the wall TV outlet , verify that it is powered on , a green Led must lit in front of it if power is OK.
Also, put your customer number in your forum profile so the Voo officials can access your file.
(Modifié)
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Ladbell
Promeneur
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7 messages
il y a 2 ans
Thank you, I do have a Voo amplifier plugged into the wall and it is green.
My customer number is on my profile.
Thank you
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Gilles N
Officiel VOO
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4.2K messages
il y a 2 ans
Hello, @Ladbell,
I notice that your modem is online and that devices are connected to it, is the situation back in order ?
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Ladbell
Promeneur
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7 messages
il y a 2 ans
Thank you for your response. No things are not back in other.
My internet connects and drops. The TV was able to connect yesterday and now none of my phones are able to connect to the internet.
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Ladbell
Promeneur
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7 messages
il y a 2 ans
I was only able to connect my TV after a WPS direct connection. None of my other devices are able to connect to the internet.
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Gilles N
Officiel VOO
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4.2K messages
il y a 2 ans
Je vois que vous avez pris contact avec un de mes collègues par téléphone et tout semble rentré dans l'ordre :)
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