4 messages
Cancel my contract
Hi,
Because I am moving to another country, I need to cancel my contract.
I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed.
Thanks in advance for any help!
Solution acceptée
Thibault
Officiel VOO
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5.4K messages
il y a 8 mois
Hello @Roo
With the customer number you put in your profile, I don't see any active contracts with us for many years.
If you still have not found a solution to terminate your services, you will need to check this number. If you have any doubts, you can also leave, still in your profile, your full postal address (instead of the customer number).
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theo2007
Savant
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2.2K messages
il y a 8 mois
Hi @Roo ,
The only way to cancel your contract is to call 04/266.41.14.
Unfortunately, it is no longer allowed to do it neither thru the forum nor by calling
078/50 50 50.
Also, please remove your personal information (email, customer number) from your post. It is for your own safety to avoid spammers and other hackers to collect data.
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Roo
4 messages
il y a 8 mois
Hi, thank you theo!
You're right, I deleted that info.
Sadly I called that number many times already :)
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theo2007
Savant
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2.2K messages
il y a 8 mois
As a customer, I am afraid I cannot provide you with more advice.
Keep trying with your best charming voice :-) ... and hopefully someone will help you.
Good luck !
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Roo
4 messages
il y a 8 mois
Hi Thibault,
Thank you for reaching out to me! The customer number within my profile here was indeed wrong, I changed it now. :)
Kind regards!
(Modifié)
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Gilles N
Officiel VOO
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3.9K messages
il y a 8 mois
Hello @Roo,
I've made a request to the relevant department to check the status of your cancellation request.
I'll get back to you as soon as I have a reply from them.
I'll be in touch.
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Gilles N
Officiel VOO
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3.9K messages
il y a 8 mois
Hello Daphne,
I've just received confirmation that your cancellation is in order and dated 19/08/2022. You will receive a letter with the information you need to return the equipment.
I am still available.
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