Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time. And I try to cancel it at my voo but it shows error 500 every time I try to fill in a form. Can someone please help me solve this problem?
Meilleure réponse par Marcs
Hi Kristina, just a question, you lost your phone or it was stolen ?I think that if the phone is still in use and you have not reported the theft to the police, you may continue to receive invoices. So if voo sees that the phone is still in use, it seems normal to me that they did not suspend the subscription, they think maybe that you have found your phone.