Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the

D'avance merci pour l'accès à voo.tv Pour le myvoo.be j'ai ceci : 403 Forbidden Request forbidden by administrative rules. Avec un VPN ou 4G j'y accede sans problème.

Hello @Waleed, This Forum is a community space with no customer support.   You can contact our support via 078/50.50.50, the myVOO Chat, Messenger or by message via WhatsApp (+32455183447).

Hello, There is currently a general outage in your area, our technicians are actively working to resolve the issue.A complete resolution is expected by the end of the evening.   We sincerely apologize for the inconvenience caused.

Hello @christin, The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu). Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.

Hello @Diao,   I do see an appointment scheduled by phone. When you go to a store, they schedule an appointment by phone and according to the tests performed online, they schedule a technician to come to your home. In order to resolve the si

@Thibault Pour ce qui est de la règle NAT je n'en ai qu'une actuellement donc pas un soucis pour moi ! Quel est la procédure pour la réinitialisation, il y a un bouton "reset" à l'arrière (j'avoue que je n'ai jamais analyser le modem) ? je ferai d

Hello @dgchacon, There is a general blackout in your area, everything will be back in order by late afternoon.We apologize for the inconvenience. Please remember that this Forum is a friendly place, so please always start your posts with a "Hell

Hello @Galfione,   I see that your connection problem has been dealt with by my colleague on the social networks. We're currently waiting for you to come back so we can help you out. I'm still available.

Good evening @yves mark, I can see that the Expert Mobile service has performed an analysis. This one talks about the number 8128 which has gone through successfully. And which would be the one sent by Blizzard. It invites you to check the unw

Good evening @anup1664, It looks like there's still an outage in your area.   According to my information, it should be resolved by late evening. We apologize for the inconvenience!  

@Andrii No, normally this should not be a problem as we don't use the same antennas as Orange.    It is preferable to go to a shop, is this possible for you? If not, we can send you one by post (within 3 working days). 

Hello @cbarbosa, The intervention should be completed by the end of the afternoon according to the internal information available.  I understand that you are not happy with the situation, but we have no choice but to intervene on our facilitie

Bonjour by LeadX-sama, Avez-vous pu réaliser les manipulations suggérées par @roylion15 ? De plus, pouvez-vous ajouter votre numéro de client dans les paramètres de votre profil afin que je puisse faire quelques vérifications sur votre ligne et s

Hello Reset the modem factory by inserting a sharp object into the small hole behind the modem and holding it for 15/20 sec.The modem will reboot to factory settings and the wifi should be back on. procedure explained here in French : htt

Hi, There are no more officials on the forum, you need to contact them by social media or WhatsApp. La communauté VOO évolue : Support client sur le forum, il y a du changement !

hello, thank you for your reply, speedtest was run automated through Fing which uses the same Speedtest backbone as the one used by voo.be speed testthat one I just ran manually and it shows me 70Mbps download, whereas previously in early June it was