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Hi, Allow me to insist. He did respond. Here is the screen shot (with the date and time label) : Anyway, I sent your request to the appropriate department. They'll contact you by phone to deal with it.
No signal
Hello, It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mod
Problème
Hello, There is currently a general outage in your area, our technicians are actively working to resolve the issue.A complete resolution is expected by the end of the evening. We sincerely apologize for the inconvenience caused.
no internet since Tuesday morning
There is no internet connection since Tuesday morning (Mons, Rue du gaillardmont ). What is it getting fixed?
Problème
Hello @christin, The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu). Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.
Cancel my sim card subscription.
Hi good day to everyone, I've been trying and trying to call customer service to help me cancel my sim card subscription.. I keep on paying the bills that I'm not using. So can please someone help me to cancel it.
Problème
Hello Pourriez vous poster un speedtest svp parce que sans données pertinentes on se saurait rien dire ? Speedtest by Ookla - The Global Broadband Speed Test choisir les serveurs de VOO ou Orange de préférence, ce sont les plus fiables.
perde de vitesse internet
Bonjour, Je viens de constaté une perde de vitesse Je ne dépasse plus les 200 mbps alors que normalement j ai 400 mbps il aurait un souci sur le réseau car c est bizarre que ma connexion est bloqué à 200 mbps Un expert serais voir si il a un souci dans ma commune sur andenne Merci
Question
@Thibault Pour ce qui est de la règle NAT je n'en ai qu'une actuellement donc pas un soucis pour moi ! Quel est la procédure pour la réinitialisation, il y a un bouton "reset" à l'arrière (j'avoue que je n'ai jamais analyser le modem) ? je ferai d
Lenteur de connexion internet depuis une semaine
Bonjour à tous, Depuis une petite semaine je subis une énorme diminution des performances de ma ligne internet. Au début, voici les performances que j'avais: Maintenant je me retrouve avec ça (screen shot d'hier soir). Ce matin, en ssh sur mon NAS voici la vitesse: herve@Crevette-DS1815:~$ ./speedte
Problème
D'avance merci pour l'accès à voo.tv Pour le myvoo.be j'ai ceci : 403 Forbidden Request forbidden by administrative rules. Avec un VPN ou 4G j'y accede sans problème.
Connexion à VOOTV+
bonsoir, J'ai un souci averc mon app sur tous mes appareil je ne peux plus me connecter j'ai un message Oups HTTP 1000 impossible de me connecter sur mon reseau Wifi en 5G pas de souci je ne comprend pas dous pourais venir le souci sauriez vous m'aidée Merci a vous bonne soiée.
Problème
Solution officielle
Hello @Waleed, This Forum is a community space with no customer support. You can contact our support via 078/50.50.50, the myVOO Chat, Messenger or by message via WhatsApp (+32455183447).
Just question
i wanna delay my ivoice for next month because i don’t have money in my bank card
Article
Hello, I submitted the request last night. We should get back to you within 48 hours. With the end of the year holidays, the dedicated service might be a bit late but you should hear from us by early January 2022 at the latest. I'm still available
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Bonjour by LeadX-sama, Avez-vous pu réaliser les manipulations suggérées par @roylion15 ? De plus, pouvez-vous ajouter votre numéro de client dans les paramètres de votre profil afin que je puisse faire quelques vérifications sur votre ligne et s
Microcoupures en Wi-Fi avec mon smartphone et perte de signal coaxial
Bonsoir, J'énonce mes problèmes, en gros au cours de la journée quand je suis sur mon GSM, je perds mon Wi-Fi pendant une trentaine de seconde puis il revient c'est assez fréquent ~6-9 fois sur la journée. Mais en plus de ce problème j'ai aussi des pertes de signal coaxial. J'ai remarqué ça hier qua
Problème
Solution acceptée
Hello Reset the modem factory by inserting a sharp object into the small hole behind the modem and holding it for 15/20 sec.The modem will reboot to factory settings and the wifi should be back on. procedure explained here in French : htt
Modem is not working…
Dear, Hello, Voo experts, I need your help. my modem is not working suddenly… light of @: green light of ! : green However, light of Wi-Fi does not turn on… Could you please advise me how to fix this problem? Should we change the modem? Your advice is very much appreciated. Thank you for your kind h
Problème
Solution acceptée
Hi, There are no more officials on the forum, you need to contact them by social media or WhatsApp. La communauté VOO évolue : Support client sur le forum, il y a du changement !
Send modem back?
Hello, I’ve moved, and my new internet provider told me that my contract with Voo has been canceled. I’d like to confirm this and ask whether I need to return the old modem, or is everything taken care of? I have not received any emails.
Question
@Gilles N hello, thanks a lot for your investigation. I understood that I need the support by the technical staff. I reserved it. thank you for your advice! have a good day!
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
Depuis le 14/02/2023 je ne reçois plus mes mails brutele dans mon compte gmail. J'ai l'erreur suivante:Un problème est survenu lors de la connexion à mail.voo.be.Le serveur a renvoyé l'erreur : "Connection reset by peer: The other server terminated
Connexion refusée
Connexion refuser pour acceder aux arrivées des courriers..Je viens de terminer une instllation d'un O.S. free autre que windows ou Mac...Impossibilité de parametrer dans thunderbird le serveur pop3.brutele.be et le smtp.brutele.be qui sont de VOO depuis QQs années ! merci de vos explication techniq
Problème
Bonjour @Droopyougo Bienvenue sur le forum ! Merci de nous faire profiter de votre expérience
Bonjour la communauté
Bonjour, Je me présente: je m'appelle Yves et j'ai rejoins la communauté afin d'essayer de trouver des solutions pour faire fonctionner l'installation de ma Maman "correctement", c'est-à-dire au moins aussi bien qu'avec le signal analogique. Si par ailleurs je peux en plus faire bénéficier les autre
Article
Good evening @yves mark, I can see that the Expert Mobile service has performed an analysis. This one talks about the number 8128 which has gone through successfully. And which would be the one sent by Blizzard. It invites you to check the unw
Inkomende sms van oa blizzard edenRed
Inkomende sms van blizzard,edenred komen gewoon niet binnen. 4x per netwerk gestuurd…. Het lukt maar niet
Problème
Good evening @anup1664, It looks like there's still an outage in your area. According to my information, it should be resolved by late evening. We apologize for the inconvenience!
1420 - Still No Connection
Hi, I lost internet this morning but received an SMS from Voo saying there was a problem with the service. A little while ago I got another message to say that the service has been restored but I've powered the modem off and then on twice and the light stays on flashing red. Thanks.
Problème
@Andrii No, normally this should not be a problem as we don't use the same antennas as Orange. It is preferable to go to a shop, is this possible for you? If not, we can send you one by post (within 3 working days).
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
Hello @cbarbosa, The intervention should be completed by the end of the afternoon according to the internal information available. I understand that you are not happy with the situation, but we have no choice but to intervene on our facilitie
Arlon disconnected
Since this afternoon no connection. Restarted the router many times. Until now(23h30), no solution!!! No information for the customer.
Problème
hello, thank you for your reply, speedtest was run automated through Fing which uses the same Speedtest backbone as the one used by voo.be speed testthat one I just ran manually and it shows me 70Mbps download, whereas previously in early June it was
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month. I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
Question
Solution acceptée
Hello @Janko, As explained by @roylion15, the connection is filtered. If you wish to benefit from cable distribution, you must therefore take out a subscription and I will send you a technician on site :) I await your return.
Gilles N
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Tv cable (between the voo box and my tv)
Dear all, I have been using just the internet package from Voo, however i decided to get the TV signal as well. In that regard, i planned to purchase a tv cable to connect the voo box and my tv. I have called Voo support and the guys said that i should get the RG6/U type of the cable. However i am n
Question