Bonjour by LeadX-sama, Avez-vous pu réaliser les manipulations suggérées par @roylion15 ? De plus, pouvez-vous ajouter votre numéro de client dans les paramètres de votre profil afin que je puisse faire quelques vérifications sur votre ligne et s

Hello Reset the modem factory by inserting a sharp object into the small hole behind the modem and holding it for 15/20 sec.The modem will reboot to factory settings and the wifi should be back on. procedure explained here in French : htt

Hi, There are no more officials on the forum, you need to contact them by social media or WhatsApp. La communauté VOO évolue : Support client sur le forum, il y a du changement !

Ma connexion internet a considérablement baissé depuis deux jours. J’ai redémarré le modem, mais le problème persiste. J’obtiens actuellement un download de 92,86 Mbps, alors qu’auparavant, dans notre quartier, nous avions entre 800 et 1000 Mbps. L’u

Hello @Diao,   I do see an appointment scheduled by phone. When you go to a store, they schedule an appointment by phone and according to the tests performed online, they schedule a technician to come to your home. In order to resolve the si

Hello @anup1664, I see there is an incident open in your area, our apologies for the inconvenience !Our technicians were already informed and your services should be restored by the middle of this afternoon.  

Hello @Mcsandi, I see that an intervention took place after the technician's visit.The one who passed by on the street indicates that it should be in order.   Can we schedule another appointment for you?

Hello @Diao, I invite you to open your own topic on the forum, because we have to deal with private information and this is not possible on a topic opened by another person.    I am waiting for your return.    

Hello @dgchacon, There is a general blackout in your area, everything will be back in order by late afternoon.We apologize for the inconvenience. Please remember that this Forum is a friendly place, so please always start your posts with a "Hell

Hello @Galfione,   I see that your connection problem has been dealt with by my colleague on the social networks. We're currently waiting for you to come back so we can help you out. I'm still available.

Hello, I contacted the customer support yet no answear was given to me unfortunately despite being more than 48 hours as promised. May I ask to help me as I need to terminate the contract by 31/7. is there any form to fill in? How can I return the mo

Hello, @Radiohead it is forbidden by thé forum rules to disclose your customer number in public.  https://forum.voo.be/page/la-charte This personal information must be registered only in your forum profile. 

Hello @naveensugumar, A disruption is indeed occurring in your area. The estimated time for this is by the end of the working day. Sorry for the inconvenience.

Hello @AndyC, I see that the Pôle Expert service is following up your case. They should contact you again early next week to see if the modem relocation recommended by the technician has solved your problem. If not, they'll work with you to find

Good evening @yves mark, I can see that the Expert Mobile service has performed an analysis. This one talks about the number 8128 which has gone through successfully. And which would be the one sent by Blizzard. It invites you to check the unw