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URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
Problème
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Ma connexion Internet
Solution acceptée
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately for
Problème
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Mon VOOcorder
Hello @dgchacon, There is a general blackout in your area, everything will be back in order by late afternoon.We apologize for the inconvenience. Please remember that this Forum is a friendly place, so please always start your posts with a "Hell
My internet connection is down (red light in @ symbol of the modem)
My internet connection has been down for hours. The led light in the "@" symbol of the modem is blinking red. Tried to go on the modem setup and it says that the coax connection is disconnected. I checked the coax cable and it is properly connected on both ends (modem and amplifier), I tried disconn
Problème
Hello @Galfione, I see that your connection problem has been dealt with by my colleague on the social networks. We're currently waiting for you to come back so we can help you out. I'm still available.
Internet not working
The internet connection is not working since this afternoon. I have the red light (@) flashing. I tried to disconnect and reconnect the cables multiple times and to restart the modem 3 times with the same result. Is there a problem in my area or with my connection?
Problème
Hi, Allow me to insist. He did respond. Here is the screen shot (with the date and time label) : Anyway, I sent your request to the appropriate department. They'll contact you by phone to deal with it.
No signal
Hello, It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mod
Problème
Hello, There is currently a general outage in your area, our technicians are actively working to resolve the issue.A complete resolution is expected by the end of the evening. We sincerely apologize for the inconvenience caused.
no internet since Tuesday morning
There is no internet connection since Tuesday morning (Mons, Rue du gaillardmont ). What is it getting fixed?
Problème
Hello @christin, The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu). Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.
Cancel my sim card subscription.
Hi good day to everyone, I've been trying and trying to call customer service to help me cancel my sim card subscription.. I keep on paying the bills that I'm not using. So can please someone help me to cancel it.
Problème
@Thibault Pour ce qui est de la règle NAT je n'en ai qu'une actuellement donc pas un soucis pour moi ! Quel est la procédure pour la réinitialisation, il y a un bouton "reset" à l'arrière (j'avoue que je n'ai jamais analyser le modem) ? je ferai d
Lenteur de connexion internet depuis une semaine
Bonjour à tous, Depuis une petite semaine je subis une énorme diminution des performances de ma ligne internet. Au début, voici les performances que j'avais: Maintenant je me retrouve avec ça (screen shot d'hier soir). Ce matin, en ssh sur mon NAS voici la vitesse: herve@Crevette-DS1815:~$ ./speedte
Problème
Hi, Don't get confused between access to internet and wi-fi coverage. VOO as an internet provider gives you a bridge between your place and the internet. As an added convenience, they also provide you with a wi-fi capable (but not outperforming) r
Increased instability of Internet Connection
I was a Proximus customer. I switched over to VOO after 1 year of frequent Internet issues. I see that the problem is the same with VOO service. Instable connection, not enough coverage within the apartment (90 mt sq). I am using a Netgear repeater but the output is not good at all. Any suggestions?
Problème
I just called VOO again and the reponse was provided by an automatic countdown, starting from 1 day and 19 hours. When it has 15 minutes left, the countdown starts again. That´s the VOO official answer for 8 days. If I had known that the proble
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello @naveensugumar, A disruption is indeed occurring in your area. The estimated time for this is by the end of the working day. Sorry for the inconvenience.
Internet not working
Hi Team, Internet is not working even after paying the bill till date. Is there any outage?? Regards, Naveen
Problème
Hello @AndyC, I see that the Pôle Expert service is following up your case. They should contact you again early next week to see if the modem relocation recommended by the technician has solved your problem. If not, they'll work with you to find
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mode to Deco
Question
Bonjour by LeadX-sama, Avez-vous pu réaliser les manipulations suggérées par @roylion15 ? De plus, pouvez-vous ajouter votre numéro de client dans les paramètres de votre profil afin que je puisse faire quelques vérifications sur votre ligne et s
Microcoupures en Wi-Fi avec mon smartphone et perte de signal coaxial
Bonsoir, J'énonce mes problèmes, en gros au cours de la journée quand je suis sur mon GSM, je perds mon Wi-Fi pendant une trentaine de seconde puis il revient c'est assez fréquent ~6-9 fois sur la journée. Mais en plus de ce problème j'ai aussi des pertes de signal coaxial. J'ai remarqué ça hier qua
Problème
Solution acceptée
Hello Reset the modem factory by inserting a sharp object into the small hole behind the modem and holding it for 15/20 sec.The modem will reboot to factory settings and the wifi should be back on. procedure explained here in French : htt
Modem is not working…
Dear, Hello, Voo experts, I need your help. my modem is not working suddenly… light of @: green light of ! : green However, light of Wi-Fi does not turn on… Could you please advise me how to fix this problem? Should we change the modem? Your advice is very much appreciated. Thank you for your kind h
Problème
Solution acceptée
Hi, There are no more officials on the forum, you need to contact them by social media or WhatsApp. La communauté VOO évolue : Support client sur le forum, il y a du changement !
Send modem back?
Hello, I’ve moved, and my new internet provider told me that my contract with Voo has been canceled. I’d like to confirm this and ask whether I need to return the old modem, or is everything taken care of? I have not received any emails.
Question
Hello Pourriez vous poster un speedtest svp parce que sans données pertinentes on se saurait rien dire ? Speedtest by Ookla - The Global Broadband Speed Test choisir les serveurs de VOO ou Orange de préférence, ce sont les plus fiables.
perde de vitesse internet
Bonjour, Je viens de constaté une perde de vitesse Je ne dépasse plus les 200 mbps alors que normalement j ai 400 mbps il aurait un souci sur le réseau car c est bizarre que ma connexion est bloqué à 200 mbps Un expert serais voir si il a un souci dans ma commune sur andenne Merci
Question
Solution acceptée
Hello Juju7000,Je me disais bien que VOO ne commercialise pas ce genre d'assurance... En fait, ce n'est VOO qui vous a vendu cela, mais Brison Expérience. Vous n'êtes pas allé dans une boutique officielle, mais un revendeur.Ah mince alors .... Je con
Assurance VOO (revendeur Brison Expérience) grand prés
Bonjour, Je tenais à signaler que l'assurance de voo est vraiment pas au top. 2 fois que je fais réparé mon gsm en 2 ans. La première fois il a fallu 1mois et 2 semaine pour le récupérer. En sachant que je paye mes factures avec le gsm gére des e-mails etc.. je leurs explique il me donne un Nokia 33
Problème
Solution acceptée
Quel est le titre electro que l'on entend dans antebellum lors de l'enlevement (dans la voiture ) ?
le moceau que l'on entend lorsque l'actrice se fait enlever et pieger dans la voiture.
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Discussions
I was restarting it then hoping if it can work. But I still have no internet. Yesterday one technician was sent to home to check, he said the problem is in outside. I got a text afterwards that they are working outside to solve the problem and it w
no internet since Tuesday morning
There is no internet connection since Tuesday morning (Mons, Rue du gaillardmont ). What is it getting fixed?
Problème
je pose le question du curieux ^^ combien le max du illimitée ^^ cas une alerte s'arrete :p merci Chez VOO "illimité" veut dire "illimité". Définition du dictionnaire: "Qui n'est pas limité, qui est sans restriction ou sans terme fixé". i says the
rodrigue7000
commenté
il y a 9 ans
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Affichage consommation : l'illimité limité à 931.32 Go
Hello, par contre moi un truc pas clair dans MYVOO qui me fait moins rire ! Si j'en crois ce graphique dans MYVOO , l'illimité serait maintenant limité à un peu moins de 1TB ? Merci de votre explication, les experts ?
Question