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Pertinence
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Je constate également que je ne peux plus me connecter à MyVoo. J'ai un message : "403 ForbiddenRequest forbidden by administrative rules." avant même d'avoir pu entrer mon login et mot de passe (https://login.myvoo.be/sso/login)

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il y a 3 ans

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problème est apparu lors de la dernière requête [NEW_1000]

Bonjour, Je rencontre le même problème depuis le 31/7, veille de mon désabonnement à Be TV. Je peux me connecter à Voo TV+ via mes données mobiles (Proximus) ou via le réseau wifi Voo de mon domicile mais une fois connecté sur mon réseau wifi principal Proximus, je reçois cette erreur. Pourriez-vous

Question

Solution acceptée

Cancellation of Contract

Hello Team, I want to cancel my voo contract, but I am not able to do so I tried 04 266 41 14 contact number, but no one's picking it up, can you please help me in this Please note: I am leaving belgium by 3rd November and need to cancel contract and return the device before that

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@rafaelparola No worries, I've just taken the necessary steps to book the technician's visit for this Monday morning.You'll receive a follow-up link by SMS to give you a clearer idea of when our technician will arrive. Good evening to you all&n

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il y a 2 ans

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Technician didn't show up

It was scheduled this afternoon from 1 to 5 to proceed with the internet installation. In the myVoo app appears that they came and I was absent during the period, which is not true, I'm home all day since I didn't went to work just for this rendez vous. I called Voo and they told me that the bell wa

Question

Solution acceptée

Hello Juju7000,Je me disais bien que VOO ne commercialise pas ce genre d'assurance... En fait, ce n'est VOO qui vous a vendu cela, mais Brison Expérience. Vous n'êtes pas allé dans une boutique officielle, mais un revendeur.Ah mince alors .... Je con

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Assurance VOO (revendeur Brison Expérience) grand prés

Bonjour, Je tenais à signaler que l'assurance de voo est vraiment pas au top. 2 fois que je fais réparé mon gsm en 2 ans. La première fois il a fallu 1mois et 2 semaine pour le récupérer. En sachant que je paye mes factures avec le gsm gére des e-mails etc.. je leurs explique il me donne un Nokia 33

Problème

Hello, @Radiohead it is forbidden by thé forum rules to disclose your customer number in public.  https://forum.voo.be/page/la-charte This personal information must be registered only in your forum profile. 

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0022xxxxxx no internet

My internet has no connection since I returned home from work at 3pm on 6th December. I have checked all wires and restarted Voo device. personal information hidden by moderator

Question

De plus, tout dépend de la distance du serveur testé et aussi .... voir si ceux-ci sont fortement sollicité ou pas .... Si vous avez dix personnes qui teste sur le serveur de Louvain La Neuve et cent qui test sur le serveur de Proximus, pas loin l'u

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VOO passe à la vitesse 400 Mbps !

Bonjour à tous, Certains membres du Forum l'attendaient et nous posaient la question... :wink: Ça y est ! Après des mois de travail acharné, nous avons l'immense plaisir de vous annoncer la prochaine grande innovation technologique de VOO. VOO devient 2 fois plus rapide Nous étions déjà les premiers

Article

Good evening @anup1664, It looks like there's still an outage in your area.   According to my information, it should be resolved by late evening. We apologize for the inconvenience!  

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1420 - Still No Connection

Hi, I lost internet this morning but received an SMS from Voo saying there was a problem with the service. A little while ago I got another message to say that the service has been restored but I've powered the modem off and then on twice and the light stays on flashing red. Thanks.

Problème

@Andrii No, normally this should not be a problem as we don't use the same antennas as Orange.    It is preferable to go to a shop, is this possible for you? If not, we can send you one by post (within 3 working days). 

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il y a 3 ans

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Nobody can call me.

Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.

Problème

hello, thank you for your reply, speedtest was run automated through Fing which uses the same Speedtest backbone as the one used by voo.be speed testthat one I just ran manually and it shows me 70Mbps download, whereas previously in early June it was

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il y a 7 ans

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Slower internet 21 June (from average 107Mbps to 70Mbps)

In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month. I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at

Question

hello C’est plutôt un problème lié à votre compte et changement de pack qui est incomplet ou en stand by … d’autant plus qu’il n’y a pas eu le changement de décodeur encore … cela devrait se résoudre dans qq jours quand votre box Evasion sera acti

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message Vous n'avez pas les droits pour regarder ce programme

Bonjour, Depuis cet aprem, sur tablette, PC ou Apple TV, dans l'appli VOO TV+ j'ai le message "Vous n'avez pas les droits pour regarder ce programme, veuillez vérifier vos souscriptions" Avec sur table ou Apple TV le code d'erreur [SC_401.01] et sur PC [SC_ENotAuthorized_ENotEntitled] et ça sur tout

Problème

No Internet Connection

I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin

Problème

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Solution acceptée

Hello emilda, I transfer your customer record to the relevant department so that it sends you a new activation code for the creation of your myVOO account. A colleague will take contact with you by private message on this subject. Regards, Nathan

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il y a 9 ans

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"Your activation code is incorrect. Please try again with a valid code"

hello everyone. i am trying to create an account in myVOO, but it says "Your activation code is incorrect. Please try again with a valid code" i need help, please..

Question

I would like to disconnect my internet connection and tried calling the Voo customer care was not able to talk to them as they speak only French. I will leave the country by 13th Sept 2023. Let me know how to proceed

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Service disconnection request

Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G

Question

Solution acceptée

Configuration NAS Synology

Bonjour, Je viens de passer de Proximus à VOO. Je dois à présent configurer mon NAS et modem/router. Cependant, tandis que la configuration était minime et simple sur Proximus, je ne parviens pas à trouver des instructions claires pour le faire sur VOO. Pourriez-vous svp me partager des instructions

Problème

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Thanks for the response and i did call them multiple times but it’s long waiting time and once they picked after 30 mins wait, but the person on the other side did not speak English and took my no and promised to give a call back by someone who coul

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il y a 3 ans

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URGENT- Close internet connection

Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.

Problème

Hello @Anumandla, As indicated by @roylion15, you will not be able to change your package yourself. I invite you to inform me of the change you wish to make, or call our customer service on 078/505050, they are available Monday to Friday from 8:30am

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Confirgure pack does not work.

I am trying to configure my pack and it never works, and its giving an error always: "ERR_TOO_MANY_REDIRECTS". Seems like there is no way to make it work. Could you help?

Problème

Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the

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il y a 5 ans

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ds light, no internet

Hi Internet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area, Thanks in advance Nick

Problème