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I just called VOO again and the reponse was provided by an automatic countdown, starting from 1 day and 19 hours. When it has 15 minutes left, the countdown starts again. That´s the VOO official answer for 8 days. If I had known that the proble
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
@rafaelparola No worries, I've just taken the necessary steps to book the technician's visit for this Monday morning.You'll receive a follow-up link by SMS to give you a clearer idea of when our technician will arrive. Good evening to you all&n
Technician didn't show up
It was scheduled this afternoon from 1 to 5 to proceed with the internet installation. In the myVoo app appears that they came and I was absent during the period, which is not true, I'm home all day since I didn't went to work just for this rendez vous. I called Voo and they told me that the bell wa
Question
Solution acceptée
Configuration NAS Synology
Bonjour, Je viens de passer de Proximus à VOO. Je dois à présent configurer mon NAS et modem/router. Cependant, tandis que la configuration était minime et simple sur Proximus, je ne parviens pas à trouver des instructions claires pour le faire sur VOO. Pourriez-vous svp me partager des instructions
Problème
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Ma connexion Internet
Hello ? Thank you to start by reading the charter and therefore respect the rules of the forum for any request please. https://forum.voo.be/page/la-charteGood Night !
No access to any channel via my decoder/ TV. NO HELP VOO !!! HELP HELP HELP. I PAID 400 EURO LAST MONTH and TV DOESN'T WORK AND NO HELP ???
No access to any channel via my decoder/ TV. NO HELP VOO !!! HELP HELP HELP. I PAID 400 EURO LAST MONTH and TV DOESN'T WORK AND NO HELP ??? HOW TO CONTACT VOO BY MAIL PLEASE ? CAN SOMEBODY COME AND REPAIR MY TV SO I CAN HAVE ACCESS TO CHANNELS AGAIN. FOR WEEKS NO TV CHANNELS. DOESN'T RECOGINSE MY AB
Problème
@Thibault Pour ce qui est de la règle NAT je n'en ai qu'une actuellement donc pas un soucis pour moi ! Quel est la procédure pour la réinitialisation, il y a un bouton "reset" à l'arrière (j'avoue que je n'ai jamais analyser le modem) ? je ferai d
Lenteur de connexion internet depuis une semaine
Bonjour à tous, Depuis une petite semaine je subis une énorme diminution des performances de ma ligne internet. Au début, voici les performances que j'avais: Maintenant je me retrouve avec ça (screen shot d'hier soir). Ce matin, en ssh sur mon NAS voici la vitesse: herve@Crevette-DS1815:~$ ./speedte
Problème
Hello, As you can see in the following similar subject, the only way to cancel your subscription is by phone at 04 266 41 14 https://forum.voo.be/conversations/ma-connexion-internet/want-to-cancel-my-internet/637b4a755ce5a035bfec64a4
URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
Problème
That's strange, as I told you by private message, it wasn't mentioned. I added it. I saw that the cancellation is already programmed for the internet and the television. I will make the cancellation for the mobile at the end of the month 😊
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not
Question
Hi! Is it possible to contact me directly regarding this matter? It has been 2 months, and noone tried to reach me yet. and I keep being contacted by a litigation company in your name. Please call me because this is a misunderstanding, and I did retu
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Pour l' IP il faut utiliser le lien de partage ookla , elle est automatiquement masquée... Speedtest by Ookla - The Global Broadband Speed Test ou le lien image :
Réseau VOO défectueux
Bonjour, Je vous écris car je suis désespéré et furieux. Voilà un an et demi que je demande qu'on règle le problème récurant d'internet chez moi et que VOO envoie de façon sporadique des « bras cassés » pour ne jamais régler le problème. Mes interlocuteurs VOO essaient systématiquement de rejeter la
Problème
Click on OK's button, Go on Setting's tab (Paramètres if your interface is in french), You should have an option to change the language there (and the subtitle).Tell me if you can go there by this way and if it works !
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
Question
Hi rafal88, If you have received the confirmation email, it means that your request will be processed by the appropriate department. The answer time depends on the volume of work. But, rest assured, it will be done. :)
why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
Question
Je constate également que je ne peux plus me connecter à MyVoo. J'ai un message : "403 ForbiddenRequest forbidden by administrative rules." avant même d'avoir pu entrer mon login et mot de passe (https://login.myvoo.be/sso/login)
problème est apparu lors de la dernière requête [NEW_1000]
Bonjour, Je rencontre le même problème depuis le 31/7, veille de mon désabonnement à Be TV. Je peux me connecter à Voo TV+ via mes données mobiles (Proximus) ou via le réseau wifi Voo de mon domicile mais une fois connecté sur mon réseau wifi principal Proximus, je reçois cette erreur. Pourriez-vous
Question
Thank you very much @Couto If necessary, I'll get back to you via this channel, but normally you'll be contacted directly by the finance department to discuss your case further. I hope you enjoy the rest of the day and a good weekend. 😊
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Hello, I submitted the request last night. We should get back to you within 48 hours. With the end of the year holidays, the dedicated service might be a bit late but you should hear from us by early January 2022 at the latest. I'm still available
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Voici ce que j'ai comme données : tudio21@studio21-home:~$ ./speedtest-cli --server 4319 Retrieving speedtest.net configuration... Testing from VOO (149.154.230.19)...
VOO passe à la vitesse 400 Mbps !
Bonjour à tous, Certains membres du Forum l'attendaient et nous posaient la question... :wink: Ça y est ! Après des mois de travail acharné, nous avons l'immense plaisir de vous annoncer la prochaine grande innovation technologique de VOO. VOO devient 2 fois plus rapide Nous étions déjà les premiers
Article
Et tu crois que c'est pour rire? C'est juste que le serviceVOO , c'est de la ......., Pannes à répétitions. Mais que Fais tu des journées, et soirée, stand by VOO, tu n'as rien d'autres de plus intéressant à faire ? Tu perds ton temps à me répondre
Éternelles coupures sur Lathuy à cause des rafales de vent
Chaque fois qu'il y a du vent, il y a des pixels!!! Svp, faites quelque chose ! C'est à Lathuy
Problème
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
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Ma connexion Internet
Solution acceptée
Hello emilda, I transfer your customer record to the relevant department so that it sends you a new activation code for the creation of your myVOO account. A colleague will take contact with you by private message on this subject. Regards, Nathan
"Your activation code is incorrect. Please try again with a valid code"
hello everyone. i am trying to create an account in myVOO, but it says "Your activation code is incorrect. Please try again with a valid code" i need help, please..
Question
I would like to disconnect my internet connection and tried calling the Voo customer care was not able to talk to them as they speak only French. I will leave the country by 13th Sept 2023. Let me know how to proceed
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G
Question
Hi, Don't get confused between access to internet and wi-fi coverage. VOO as an internet provider gives you a bridge between your place and the internet. As an added convenience, they also provide you with a wi-fi capable (but not outperforming) r
theo2007
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il y a 5 ans
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Increased instability of Internet Connection
I was a Proximus customer. I switched over to VOO after 1 year of frequent Internet issues. I see that the problem is the same with VOO service. Instable connection, not enough coverage within the apartment (90 mt sq). I am using a Netgear repeater but the output is not good at all. Any suggestions?
Problème