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return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Best, Liu
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Mon matériel VOO
Est-il prévu de changer le voocorder par une evasion pour les fidèles abonnés ?
Bonjour, j'ai placé un petit appareil pour tester la conso du voocorder, 17 watts en stand by et 23 watts en utilisation. a raison de 18 heures stand by et 6 heures d'utilisation, l'appareil consomme 442 w, soit 161 kilowatts ( la valeur d'une ampoule led de 5,5 w de 470 lumens équivalente à 40 w al
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Mon VOOcorder
Hello @dgchacon, There is a general blackout in your area, everything will be back in order by late afternoon.We apologize for the inconvenience. Please remember that this Forum is a friendly place, so please always start your posts with a "Hell
My internet connection is down (red light in @ symbol of the modem)
My internet connection has been down for hours. The led light in the "@" symbol of the modem is blinking red. Tried to go on the modem setup and it says that the coax connection is disconnected. I checked the coax cable and it is properly connected on both ends (modem and amplifier), I tried disconn
Problème
Hello @Galfione, I see that your connection problem has been dealt with by my colleague on the social networks. We're currently waiting for you to come back so we can help you out. I'm still available.
Internet not working
The internet connection is not working since this afternoon. I have the red light (@) flashing. I tried to disconnect and reconnect the cables multiple times and to restart the modem 3 times with the same result. Is there a problem in my area or with my connection?
Problème
Good evening @yves mark, I can see that the Expert Mobile service has performed an analysis. This one talks about the number 8128 which has gone through successfully. And which would be the one sent by Blizzard. It invites you to check the unw
Inkomende sms van oa blizzard edenRed
Inkomende sms van blizzard,edenred komen gewoon niet binnen. 4x per netwerk gestuurd…. Het lukt maar niet
Problème
Hello @cbarbosa, The intervention should be completed by the end of the afternoon according to the internal information available. I understand that you are not happy with the situation, but we have no choice but to intervene on our facilitie
Arlon disconnected
Since this afternoon no connection. Restarted the router many times. Until now(23h30), no solution!!! No information for the customer.
Problème
Good evening @anup1664, It looks like there's still an outage in your area. According to my information, it should be resolved by late evening. We apologize for the inconvenience!
1420 - Still No Connection
Hi, I lost internet this morning but received an SMS from Voo saying there was a problem with the service. A little while ago I got another message to say that the service has been restored but I've powered the modem off and then on twice and the light stays on flashing red. Thanks.
Problème
@Andrii No, normally this should not be a problem as we don't use the same antennas as Orange. It is preferable to go to a shop, is this possible for you? If not, we can send you one by post (within 3 working days).
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
Hello, I submitted the request last night. We should get back to you within 48 hours. With the end of the year holidays, the dedicated service might be a bit late but you should hear from us by early January 2022 at the latest. I'm still available
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
hello, thank you for your reply, speedtest was run automated through Fing which uses the same Speedtest backbone as the one used by voo.be speed testthat one I just ran manually and it shows me 70Mbps download, whereas previously in early June it was
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month. I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
Question
hello C’est plutôt un problème lié à votre compte et changement de pack qui est incomplet ou en stand by … d’autant plus qu’il n’y a pas eu le changement de décodeur encore … cela devrait se résoudre dans qq jours quand votre box Evasion sera acti
message Vous n'avez pas les droits pour regarder ce programme
Bonjour, Depuis cet aprem, sur tablette, PC ou Apple TV, dans l'appli VOO TV+ j'ai le message "Vous n'avez pas les droits pour regarder ce programme, veuillez vérifier vos souscriptions" Avec sur table ou Apple TV le code d'erreur [SC_401.01] et sur PC [SC_ENotAuthorized_ENotEntitled] et ça sur tout
Problème
No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
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Ma connexion Internet
@Gilles N hello, thanks a lot for your investigation. I understood that I need the support by the technical staff. I reserved it. thank you for your advice! have a good day!
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
Depuis le 14/02/2023 je ne reçois plus mes mails brutele dans mon compte gmail. J'ai l'erreur suivante:Un problème est survenu lors de la connexion à mail.voo.be.Le serveur a renvoyé l'erreur : "Connection reset by peer: The other server terminated
Connexion refusée
Connexion refuser pour acceder aux arrivées des courriers..Je viens de terminer une instllation d'un O.S. free autre que windows ou Mac...Impossibilité de parametrer dans thunderbird le serveur pop3.brutele.be et le smtp.brutele.be qui sont de VOO depuis QQs années ! merci de vos explication techniq
Problème
Bonjour @Droopyougo Bienvenue sur le forum ! Merci de nous faire profiter de votre expérience
Bonjour la communauté
Bonjour, Je me présente: je m'appelle Yves et j'ai rejoins la communauté afin d'essayer de trouver des solutions pour faire fonctionner l'installation de ma Maman "correctement", c'est-à-dire au moins aussi bien qu'avec le signal analogique. Si par ailleurs je peux en plus faire bénéficier les autre
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Solution acceptée
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately for
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Mon VOOcorder
Hi, Allow me to insist. He did respond. Here is the screen shot (with the date and time label) : Anyway, I sent your request to the appropriate department. They'll contact you by phone to deal with it.
No signal
Hello, It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mod
Problème
Hello, There is currently a general outage in your area, our technicians are actively working to resolve the issue.A complete resolution is expected by the end of the evening. We sincerely apologize for the inconvenience caused.
no internet since Tuesday morning
There is no internet connection since Tuesday morning (Mons, Rue du gaillardmont ). What is it getting fixed?
Problème
Hello @christin, The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu). Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.
Cancel my sim card subscription.
Hi good day to everyone, I've been trying and trying to call customer service to help me cancel my sim card subscription.. I keep on paying the bills that I'm not using. So can please someone help me to cancel it.
Problème
Hello @lucas rizzi, Could you do a speedtest on a device wired to your modem by unplugging all the other RJ45 cables behind your modem please? Test de vitesse internet en Belgique | Speedtest VOO
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GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up
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