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Hello @Anumandla, As indicated by @roylion15, you will not be able to change your package yourself. I invite you to inform me of the change you wish to make, or call our customer service on 078/505050, they are available Monday to Friday from 8:30am
Confirgure pack does not work.
I am trying to configure my pack and it never works, and its giving an error always: "ERR_TOO_MANY_REDIRECTS". Seems like there is no way to make it work. Could you help?
Problème
Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the
ds light, no internet
Hi Internet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area, Thanks in advance Nick
Problème
Thank you very much @Couto If necessary, I'll get back to you via this channel, but normally you'll be contacted directly by the finance department to discuss your case further. I hope you enjoy the rest of the day and a good weekend. 😊
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Solution acceptée
Hello emilda, I transfer your customer record to the relevant department so that it sends you a new activation code for the creation of your myVOO account. A colleague will take contact with you by private message on this subject. Regards, Nathan
"Your activation code is incorrect. Please try again with a valid code"
hello everyone. i am trying to create an account in myVOO, but it says "Your activation code is incorrect. Please try again with a valid code" i need help, please..
Question
I would like to disconnect my internet connection and tried calling the Voo customer care was not able to talk to them as they speak only French. I will leave the country by 13th Sept 2023. Let me know how to proceed
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G
Question
Hi, Don't get confused between access to internet and wi-fi coverage. VOO as an internet provider gives you a bridge between your place and the internet. As an added convenience, they also provide you with a wi-fi capable (but not outperforming) r
Increased instability of Internet Connection
I was a Proximus customer. I switched over to VOO after 1 year of frequent Internet issues. I see that the problem is the same with VOO service. Instable connection, not enough coverage within the apartment (90 mt sq). I am using a Netgear repeater but the output is not good at all. Any suggestions?
Problème
I just called VOO again and the reponse was provided by an automatic countdown, starting from 1 day and 19 hours. When it has 15 minutes left, the countdown starts again. That´s the VOO official answer for 8 days. If I had known that the proble
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Solution acceptée
Configuration NAS Synology
Bonjour, Je viens de passer de Proximus à VOO. Je dois à présent configurer mon NAS et modem/router. Cependant, tandis que la configuration était minime et simple sur Proximus, je ne parviens pas à trouver des instructions claires pour le faire sur VOO. Pourriez-vous svp me partager des instructions
Problème
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Ma connexion Internet
Hello @naveensugumar, A disruption is indeed occurring in your area. The estimated time for this is by the end of the working day. Sorry for the inconvenience.
Internet not working
Hi Team, Internet is not working even after paying the bill till date. Is there any outage?? Regards, Naveen
Problème
Hello @AndyC, I see that the Pôle Expert service is following up your case. They should contact you again early next week to see if the modem relocation recommended by the technician has solved your problem. If not, they'll work with you to find
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mode to Deco
Question
Hello, As you can see in the following similar subject, the only way to cancel your subscription is by phone at 04 266 41 14 https://forum.voo.be/conversations/ma-connexion-internet/want-to-cancel-my-internet/637b4a755ce5a035bfec64a4
URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
Problème
Je l’espère également ! Au besoin, n’hésitez pas à revenir vers nous, après l’activation. D’ici là, passez de bonnes fêtes !
4G non disponible
Bonjour, Depuis quelques jours ma 4G ne fonctionne pas. Souvent mon téléphone passe en H+ ? Région Saint Ghislain Est ce un problème de réseau ? D'autres personnes concernées par ce problème ? D'avance merci
Question
Bonjour, Juste pour info, Il y a ± deux minutes : ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. Generated by cloudfront (C
Internal Server Error - Forum VOO
Bonjour. Depuis ce matin j'ai souvent ce message quand je veux ouvrir le forum. PS. Si un modérateur pouvait corriger ma faute de frappe dans le titre puis effacer le présent PS... Merci.
Problème
That's strange, as I told you by private message, it wasn't mentioned. I added it. I saw that the cancellation is already programmed for the internet and the television. I will make the cancellation for the mobile at the end of the month 😊
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them. I have tried many times the previous days the phone number provided by your colleagues, but the line is not
Question
De plus, tout dépend de la distance du serveur testé et aussi .... voir si ceux-ci sont fortement sollicité ou pas .... Si vous avez dix personnes qui teste sur le serveur de Louvain La Neuve et cent qui test sur le serveur de Proximus, pas loin l'u
VOO passe à la vitesse 400 Mbps !
Bonjour à tous, Certains membres du Forum l'attendaient et nous posaient la question... :wink: Ça y est ! Après des mois de travail acharné, nous avons l'immense plaisir de vous annoncer la prochaine grande innovation technologique de VOO. VOO devient 2 fois plus rapide Nous étions déjà les premiers
Article
Pour l' IP il faut utiliser le lien de partage ookla , elle est automatiquement masquée... Speedtest by Ookla - The Global Broadband Speed Test ou le lien image :
Réseau VOO défectueux
Bonjour, Je vous écris car je suis désespéré et furieux. Voilà un an et demi que je demande qu'on règle le problème récurant d'internet chez moi et que VOO envoie de façon sporadique des « bras cassés » pour ne jamais régler le problème. Mes interlocuteurs VOO essaient systématiquement de rejeter la
Problème
Hello @srialmaster There was a general breakdown in your area, but this has been resolved. Do not hesitate to come back to us by private message if necessary. Have a nice day,
Internet down - Naast 7062
My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.
Problème
Hello @lucas rizzi, Could you do a speedtest on a device wired to your modem by unplugging all the other RJ45 cables behind your modem please? Test de vitesse internet en Belgique | Speedtest VOO
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up
Problème
Hi, Allow me to insist. He did respond. Here is the screen shot (with the date and time label) : Anyway, I sent your request to the appropriate department. They'll contact you by phone to deal with it.
No signal
Hello, It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mod
Problème
Hi @Hevesi , There are several points to investigate: - is your laptop connected by wifi or by cable (best option) ? - if you live in an apartment or have close neighbours, their wifi may interfere with yours. In that case, connect to your modem and
theo2007
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Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable." I hav
Problème