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Bonjour @Droopyougo Bienvenue sur le forum ! Merci de nous faire profiter de votre expérience
Bonjour la communauté
Bonjour, Je me présente: je m'appelle Yves et j'ai rejoins la communauté afin d'essayer de trouver des solutions pour faire fonctionner l'installation de ma Maman "correctement", c'est-à-dire au moins aussi bien qu'avec le signal analogique. Si par ailleurs je peux en plus faire bénéficier les autre
Article
Solution acceptée
Hello Juju7000,Je me disais bien que VOO ne commercialise pas ce genre d'assurance... En fait, ce n'est VOO qui vous a vendu cela, mais Brison Expérience. Vous n'êtes pas allé dans une boutique officielle, mais un revendeur.Ah mince alors .... Je con
Assurance VOO (revendeur Brison Expérience) grand prés
Bonjour, Je tenais à signaler que l'assurance de voo est vraiment pas au top. 2 fois que je fais réparé mon gsm en 2 ans. La première fois il a fallu 1mois et 2 semaine pour le récupérer. En sachant que je paye mes factures avec le gsm gére des e-mails etc.. je leurs explique il me donne un Nokia 33
Problème
Hello @naveensugumar, A disruption is indeed occurring in your area. The estimated time for this is by the end of the working day. Sorry for the inconvenience.
Internet not working
Hi Team, Internet is not working even after paying the bill till date. Is there any outage?? Regards, Naveen
Problème
Hello @AndyC, I see that the Pôle Expert service is following up your case. They should contact you again early next week to see if the modem relocation recommended by the technician has solved your problem. If not, they'll work with you to find
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mode to Deco
Question
Hi, Don't get confused between access to internet and wi-fi coverage. VOO as an internet provider gives you a bridge between your place and the internet. As an added convenience, they also provide you with a wi-fi capable (but not outperforming) r
Increased instability of Internet Connection
I was a Proximus customer. I switched over to VOO after 1 year of frequent Internet issues. I see that the problem is the same with VOO service. Instable connection, not enough coverage within the apartment (90 mt sq). I am using a Netgear repeater but the output is not good at all. Any suggestions?
Problème
I just called VOO again and the reponse was provided by an automatic countdown, starting from 1 day and 19 hours. When it has 15 minutes left, the countdown starts again. That´s the VOO official answer for 8 days. If I had known that the proble
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Je l’espère également ! Au besoin, n’hésitez pas à revenir vers nous, après l’activation. D’ici là, passez de bonnes fêtes !
4G non disponible
Bonjour, Depuis quelques jours ma 4G ne fonctionne pas. Souvent mon téléphone passe en H+ ? Région Saint Ghislain Est ce un problème de réseau ? D'autres personnes concernées par ce problème ? D'avance merci
Question
I was restarting it then hoping if it can work. But I still have no internet. Yesterday one technician was sent to home to check, he said the problem is in outside. I got a text afterwards that they are working outside to solve the problem and it w
no internet since Tuesday morning
There is no internet connection since Tuesday morning (Mons, Rue du gaillardmont ). What is it getting fixed?
Problème
Hi @Hevesi , There are several points to investigate: - is your laptop connected by wifi or by cable (best option) ? - if you live in an apartment or have close neighbours, their wifi may interfere with yours. In that case, connect to your modem and
Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable." I hav
Problème
Hello il semble quand même que vous devriez bien lire le manuel car d’apres la doc, les valeurs de 0 et 255 soit préprogrammées et 255 permette de basculer le module en mode DHCP et donc s’adapter à la configuration réseau de votre modem actuel , il
Adressage IP 192.168.1.x au lieu de 192.168.0.x pour réseau local
Bonjour, J'ai un modem VOO Netgear CG3100. J'aimerais pouvoir utiliser les adresses IP 192.168.1.x pour pouvoir communiquer avec différents matériels en réseau local. Tout a l'air d'être vérrouillé sur le modem VOO. Seul l'adressage 192.168.0.x est possible ce qui rend impossible la communication av
Question
Hi! Is it possible to contact me directly regarding this matter? It has been 2 months, and noone tried to reach me yet. and I keep being contacted by a litigation company in your name. Please call me because this is a misunderstanding, and I did retu
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Solution acceptée
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Best, Liu
Question
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Mon matériel VOO
Ma connexion internet a considérablement baissé depuis deux jours. J’ai redémarré le modem, mais le problème persiste. J’obtiens actuellement un download de 92,86 Mbps, alors qu’auparavant, dans notre quartier, nous avions entre 800 et 1000 Mbps. L’u
Qualité réseau VOO en dessous de tout pour le moment
Bonjour, Je suis actuellement sujet à de grosses baisses de qualité du réseau voo. Je suis confronté à de grosses instabilité de ligne. Les pings et tracert ci-dessous en asteront: Réponse de 8.8.8.8 : octets=32 temps=85 ms TTL=118 Réponse de 8.8.8.8 : octets=32 temps=70 ms TTL=118 Réponse de 8.8.8.
Question
Hello @Couto, After reviewing your file, I see that our financial service did not find confirmation of the return of your device. I have just sent a request to the finance department regarding your file, asking them to contact you by ema
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Solution acceptée
Hello @Krissdi, I modified your message so your phone number isn't publicly available ;) I also see that you contacted our technical service by phone and there is an appointment that was made to resolve the issue this afterno
No service VOO at 1050 Ixelles, Clos du Cheval d'Argent
Good morning, there is no service (internet, TV, phone landline) at our home this morning. Teleworking and tele-schooling not possible. We are getting an error message indicating signal fluctuations. Please call ********* for emergency support. Many thanks, Dietmar Krissler
Problème
Hello @srialmaster There was a general breakdown in your area, but this has been resolved. Do not hesitate to come back to us by private message if necessary. Have a nice day,
Internet down - Naast 7062
My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.
Problème
Hello @lucas rizzi, Could you do a speedtest on a device wired to your modem by unplugging all the other RJ45 cables behind your modem please? Test de vitesse internet en Belgique | Speedtest VOO
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up
Problème
"CA" ("Chernobyl") c'est une bombe aussien juillet sur BE TV je pense du tout bon, longtemps qu'on n'a plus vu ca je pense made by "HBO" Ha je vais sans doute regarder ça, moi qui ai accueilli pendant des années des enfants biélorusses contaminés. L
TOP des meilleures séries TV pour satisfaire le geek qui sommeille en vous !
Bonjour la Communauté ! La saison des séries a repris et j'ai cru deviner quelques amateurs de « binge watching » parmi vous... L'occasion est donc venue pour lancer le sujet ! (Re)-découvrez une petite sélection de séries TV « geek », pile dans le thème du Forum ;) The Big Bang Theory À l'instar de
Question
Hi, Basically: - if the previous tenant cancelled his contract with VOO, you need to sign a new one under your name - if the previous contract is still alive, the previous tenant must contact VOO to transfer the contract to your name by filling
Change in ownership
I have recently moved to new place and I want to change the ownership to my name. How can I change ?
Question
Depuis le 14/02/2023 je ne reçois plus mes mails brutele dans mon compte gmail. J'ai l'erreur suivante:Un problème est survenu lors de la connexion à mail.voo.be.Le serveur a renvoyé l'erreur : "Connection reset by peer: The other server terminated
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Connexion refusée
Connexion refuser pour acceder aux arrivées des courriers..Je viens de terminer une instllation d'un O.S. free autre que windows ou Mac...Impossibilité de parametrer dans thunderbird le serveur pop3.brutele.be et le smtp.brutele.be qui sont de VOO depuis QQs années ! merci de vos explication techniq
Problème