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I just called VOO again and the reponse was provided by an automatic countdown, starting from 1 day and 19 hours. When it has 15 minutes left, the countdown starts again. That´s the VOO official answer for 8 days. If I had known that the proble
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
I would like to disconnect my internet connection and tried calling the Voo customer care was not able to talk to them as they speak only French. I will leave the country by 13th Sept 2023. Let me know how to proceed
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G
Question
Hi! Is it possible to contact me directly regarding this matter? It has been 2 months, and noone tried to reach me yet. and I keep being contacted by a litigation company in your name. Please call me because this is a misunderstanding, and I did retu
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Hello @Anumandla, As indicated by @roylion15, you will not be able to change your package yourself. I invite you to inform me of the change you wish to make, or call our customer service on 078/505050, they are available Monday to Friday from 8:30am
Confirgure pack does not work.
I am trying to configure my pack and it never works, and its giving an error always: "ERR_TOO_MANY_REDIRECTS". Seems like there is no way to make it work. Could you help?
Problème
Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the
ds light, no internet
Hi Internet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area, Thanks in advance Nick
Problème
Solution acceptée
Hello Juju7000,Je me disais bien que VOO ne commercialise pas ce genre d'assurance... En fait, ce n'est VOO qui vous a vendu cela, mais Brison Expérience. Vous n'êtes pas allé dans une boutique officielle, mais un revendeur.Ah mince alors .... Je con
Assurance VOO (revendeur Brison Expérience) grand prés
Bonjour, Je tenais à signaler que l'assurance de voo est vraiment pas au top. 2 fois que je fais réparé mon gsm en 2 ans. La première fois il a fallu 1mois et 2 semaine pour le récupérer. En sachant que je paye mes factures avec le gsm gére des e-mails etc.. je leurs explique il me donne un Nokia 33
Problème
Et tu crois que c'est pour rire? C'est juste que le serviceVOO , c'est de la ......., Pannes à répétitions. Mais que Fais tu des journées, et soirée, stand by VOO, tu n'as rien d'autres de plus intéressant à faire ? Tu perds ton temps à me répondre
Éternelles coupures sur Lathuy à cause des rafales de vent
Chaque fois qu'il y a du vent, il y a des pixels!!! Svp, faites quelque chose ! C'est à Lathuy
Problème
Voici ce que j'ai comme données : tudio21@studio21-home:~$ ./speedtest-cli --server 4319 Retrieving speedtest.net configuration... Testing from VOO (149.154.230.19)...
VOO passe à la vitesse 400 Mbps !
Bonjour à tous, Certains membres du Forum l'attendaient et nous posaient la question... :wink: Ça y est ! Après des mois de travail acharné, nous avons l'immense plaisir de vous annoncer la prochaine grande innovation technologique de VOO. VOO devient 2 fois plus rapide Nous étions déjà les premiers
Article
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
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Ma connexion Internet
Bonjour, Juste pour info, Il y a ± deux minutes : ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. Generated by cloudfront (C
Internal Server Error - Forum VOO
Bonjour. Depuis ce matin j'ai souvent ce message quand je veux ouvrir le forum. PS. Si un modérateur pouvait corriger ma faute de frappe dans le titre puis effacer le présent PS... Merci.
Problème
Ma connexion internet a considérablement baissé depuis deux jours. J’ai redémarré le modem, mais le problème persiste. J’obtiens actuellement un download de 92,86 Mbps, alors qu’auparavant, dans notre quartier, nous avions entre 800 et 1000 Mbps. L’u
Qualité réseau VOO en dessous de tout pour le moment
Bonjour, Je suis actuellement sujet à de grosses baisses de qualité du réseau voo. Je suis confronté à de grosses instabilité de ligne. Les pings et tracert ci-dessous en asteront: Réponse de 8.8.8.8 : octets=32 temps=85 ms TTL=118 Réponse de 8.8.8.8 : octets=32 temps=70 ms TTL=118 Réponse de 8.8.8.
Question
Thank you very much @Couto If necessary, I'll get back to you via this channel, but normally you'll be contacted directly by the finance department to discuss your case further. I hope you enjoy the rest of the day and a good weekend. 😊
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
De plus, tout dépend de la distance du serveur testé et aussi .... voir si ceux-ci sont fortement sollicité ou pas .... Si vous avez dix personnes qui teste sur le serveur de Louvain La Neuve et cent qui test sur le serveur de Proximus, pas loin l'u
VOO passe à la vitesse 400 Mbps !
Bonjour à tous, Certains membres du Forum l'attendaient et nous posaient la question... :wink: Ça y est ! Après des mois de travail acharné, nous avons l'immense plaisir de vous annoncer la prochaine grande innovation technologique de VOO. VOO devient 2 fois plus rapide Nous étions déjà les premiers
Article
Je l’espère également ! Au besoin, n’hésitez pas à revenir vers nous, après l’activation. D’ici là, passez de bonnes fêtes !
4G non disponible
Bonjour, Depuis quelques jours ma 4G ne fonctionne pas. Souvent mon téléphone passe en H+ ? Région Saint Ghislain Est ce un problème de réseau ? D'autres personnes concernées par ce problème ? D'avance merci
Question
Hello Pourriez vous poster un speedtest svp parce que sans données pertinentes on se saurait rien dire ? Speedtest by Ookla - The Global Broadband Speed Test choisir les serveurs de VOO ou Orange de préférence, ce sont les plus fiables.
perde de vitesse internet
Bonjour, Je viens de constaté une perde de vitesse Je ne dépasse plus les 200 mbps alors que normalement j ai 400 mbps il aurait un souci sur le réseau car c est bizarre que ma connexion est bloqué à 200 mbps Un expert serais voir si il a un souci dans ma commune sur andenne Merci
Question
Solution acceptée
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Best, Liu
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Mon matériel VOO
Thanks for the response and i did call them multiple times but it’s long waiting time and once they picked after 30 mins wait, but the person on the other side did not speak English and took my no and promised to give a call back by someone who coul
URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
Problème
Good evening @yves mark, I can see that the Expert Mobile service has performed an analysis. This one talks about the number 8128 which has gone through successfully. And which would be the one sent by Blizzard. It invites you to check the unw
Inkomende sms van oa blizzard edenRed
Inkomende sms van blizzard,edenred komen gewoon niet binnen. 4x per netwerk gestuurd…. Het lukt maar niet
Problème
Good evening @anup1664, It looks like there's still an outage in your area. According to my information, it should be resolved by late evening. We apologize for the inconvenience!
1420 - Still No Connection
Hi, I lost internet this morning but received an SMS from Voo saying there was a problem with the service. A little while ago I got another message to say that the service has been restored but I've powered the modem off and then on twice and the light stays on flashing red. Thanks.
Problème
Solution acceptée
Hello emilda, I transfer your customer record to the relevant department so that it sends you a new activation code for the creation of your myVOO account. A colleague will take contact with you by private message on this subject. Regards, Nathan
Nathan
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"Your activation code is incorrect. Please try again with a valid code"
hello everyone. i am trying to create an account in myVOO, but it says "Your activation code is incorrect. Please try again with a valid code" i need help, please..
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