Hello @dgchacon, There is a general blackout in your area, everything will be back in order by late afternoon.We apologize for the inconvenience. Please remember that this Forum is a friendly place, so please always start your posts with a "Hell

Hello @Galfione,   I see that your connection problem has been dealt with by my colleague on the social networks. We're currently waiting for you to come back so we can help you out. I'm still available.

Hello Juju7000,Je me disais bien que VOO ne commercialise pas ce genre d'assurance... En fait, ce n'est VOO qui vous a vendu cela, mais Brison Expérience. Vous n'êtes pas allé dans une boutique officielle, mais un revendeur.Ah mince alors .... Je con

Hello @Anumandla, As indicated by @roylion15, you will not be able to change your package yourself. I invite you to inform me of the change you wish to make, or call our customer service on 078/505050, they are available Monday to Friday from 8:30am

Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the

Hello, There is currently a general outage in your area, our technicians are actively working to resolve the issue.A complete resolution is expected by the end of the evening.   We sincerely apologize for the inconvenience caused.

Hello @christin, The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu). Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.

Hello @naveensugumar, A disruption is indeed occurring in your area. The estimated time for this is by the end of the working day. Sorry for the inconvenience.

Hello @AndyC, I see that the Pôle Expert service is following up your case. They should contact you again early next week to see if the modem relocation recommended by the technician has solved your problem. If not, they'll work with you to find

Good evening @yves mark, I can see that the Expert Mobile service has performed an analysis. This one talks about the number 8128 which has gone through successfully. And which would be the one sent by Blizzard. It invites you to check the unw

Hello @cbarbosa, The intervention should be completed by the end of the afternoon according to the internal information available.  I understand that you are not happy with the situation, but we have no choice but to intervene on our facilitie

Good evening @anup1664, It looks like there's still an outage in your area.   According to my information, it should be resolved by late evening. We apologize for the inconvenience!  

@Andrii No, normally this should not be a problem as we don't use the same antennas as Orange.    It is preferable to go to a shop, is this possible for you? If not, we can send you one by post (within 3 working days). 

hello, thank you for your reply, speedtest was run automated through Fing which uses the same Speedtest backbone as the one used by voo.be speed testthat one I just ran manually and it shows me 70Mbps download, whereas previously in early June it was

hello C’est plutôt un problème lié à votre compte et changement de pack qui est incomplet ou en stand by … d’autant plus qu’il n’y a pas eu le changement de décodeur encore … cela devrait se résoudre dans qq jours quand votre box Evasion sera acti

@Thibault Pour ce qui est de la règle NAT je n'en ai qu'une actuellement donc pas un soucis pour moi ! Quel est la procédure pour la réinitialisation, il y a un bouton "reset" à l'arrière (j'avoue que je n'ai jamais analyser le modem) ? je ferai d