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Box .évasion fait un Boot+ lorsqu'on quitte le stand by
Depuis quelques jours lorsqu'on rallume la Box évasion (stand by) elle redémarre complètement (boot +) et cela prend plusieurs minutes.:thumbsdown:
Problème
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Ma box .évasion
Hello @Urszula, I see that the situation has been taken care of by my colleagues on Facebook, so I'll leave you with them ;) Nice evening,
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
@Thibault Pour ce qui est de la règle NAT je n'en ai qu'une actuellement donc pas un soucis pour moi ! Quel est la procédure pour la réinitialisation, il y a un bouton "reset" à l'arrière (j'avoue que je n'ai jamais analyser le modem) ? je ferai d
Lenteur de connexion internet depuis une semaine
Bonjour à tous, Depuis une petite semaine je subis une énorme diminution des performances de ma ligne internet. Au début, voici les performances que j'avais: Maintenant je me retrouve avec ça (screen shot d'hier soir). Ce matin, en ssh sur mon NAS voici la vitesse: herve@Crevette-DS1815:~$ ./speedte
Problème
Bonjour by LeadX-sama, Avez-vous pu réaliser les manipulations suggérées par @roylion15 ? De plus, pouvez-vous ajouter votre numéro de client dans les paramètres de votre profil afin que je puisse faire quelques vérifications sur votre ligne et s
Microcoupures en Wi-Fi avec mon smartphone et perte de signal coaxial
Bonsoir, J'énonce mes problèmes, en gros au cours de la journée quand je suis sur mon GSM, je perds mon Wi-Fi pendant une trentaine de seconde puis il revient c'est assez fréquent ~6-9 fois sur la journée. Mais en plus de ce problème j'ai aussi des pertes de signal coaxial. J'ai remarqué ça hier qua
Problème
Solution acceptée
Hello Reset the modem factory by inserting a sharp object into the small hole behind the modem and holding it for 15/20 sec.The modem will reboot to factory settings and the wifi should be back on. procedure explained here in French : htt
Modem is not working…
Dear, Hello, Voo experts, I need your help. my modem is not working suddenly… light of @: green light of ! : green However, light of Wi-Fi does not turn on… Could you please advise me how to fix this problem? Should we change the modem? Your advice is very much appreciated. Thank you for your kind h
Problème
Solution acceptée
Hi, There are no more officials on the forum, you need to contact them by social media or WhatsApp. La communauté VOO évolue : Support client sur le forum, il y a du changement !
Send modem back?
Hello, I’ve moved, and my new internet provider told me that my contract with Voo has been canceled. I’d like to confirm this and ask whether I need to return the old modem, or is everything taken care of? I have not received any emails.
Question
Ma connexion internet a considérablement baissé depuis deux jours. J’ai redémarré le modem, mais le problème persiste. J’obtiens actuellement un download de 92,86 Mbps, alors qu’auparavant, dans notre quartier, nous avions entre 800 et 1000 Mbps. L’u
Qualité réseau VOO en dessous de tout pour le moment
Bonjour, Je suis actuellement sujet à de grosses baisses de qualité du réseau voo. Je suis confronté à de grosses instabilité de ligne. Les pings et tracert ci-dessous en asteront: Réponse de 8.8.8.8 : octets=32 temps=85 ms TTL=118 Réponse de 8.8.8.8 : octets=32 temps=70 ms TTL=118 Réponse de 8.8.8.
Question
Hello @Nordbo, The breakdown is now finished in your area, your modem should have been online by now. Could you please reboot your modem ?
Internet outage 1380
Hello, I live in Lasne and there is no internet connection since yesterday afternoon. It keeps blinking red. Is there an outage?
Problème
Hello @Mcsandi, I see that an intervention took place after the technician's visit.The one who passed by on the street indicates that it should be in order. Can we schedule another appointment for you?
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redémarré le modem
Problème
Hello @Diao, I invite you to open your own topic on the forum, because we have to deal with private information and this is not possible on a topic opened by another person. I am waiting for your return.
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello, I contacted the customer support yet no answear was given to me unfortunately despite being more than 48 hours as promised. May I ask to help me as I need to terminate the contract by 31/7. is there any form to fill in? How can I return the mo
Termination of contract
Hello, i tried to call the provided phone number 04 2664114 to cancel my internet as I will be moving out of country but it is not possible for me as I dont speak French and they are not speaking English. I ask for other colleague but not possible. Can you please advice me how to procede or if someo
Problème
Hello @Couto, After reviewing your file, I see that our financial service did not find confirmation of the return of your device. I have just sent a request to the finance department regarding your file, asking them to contact you by ema
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Solution acceptée
Hello @Krissdi, I modified your message so your phone number isn't publicly available ;) I also see that you contacted our technical service by phone and there is an appointment that was made to resolve the issue this afterno
No service VOO at 1050 Ixelles, Clos du Cheval d'Argent
Good morning, there is no service (internet, TV, phone landline) at our home this morning. Teleworking and tele-schooling not possible. We are getting an error message indicating signal fluctuations. Please call ********* for emergency support. Many thanks, Dietmar Krissler
Problème
Hi, Basically: - if the previous tenant cancelled his contract with VOO, you need to sign a new one under your name - if the previous contract is still alive, the previous tenant must contact VOO to transfer the contract to your name by filling
Change in ownership
I have recently moved to new place and I want to change the ownership to my name. How can I change ?
Question
"CA" ("Chernobyl") c'est une bombe aussien juillet sur BE TV je pense du tout bon, longtemps qu'on n'a plus vu ca je pense made by "HBO" Ha je vais sans doute regarder ça, moi qui ai accueilli pendant des années des enfants biélorusses contaminés. L
TOP des meilleures séries TV pour satisfaire le geek qui sommeille en vous !
Bonjour la Communauté ! La saison des séries a repris et j'ai cru deviner quelques amateurs de « binge watching » parmi vous... L'occasion est donc venue pour lancer le sujet ! (Re)-découvrez une petite sélection de séries TV « geek », pile dans le thème du Forum ;) The Big Bang Theory À l'instar de
Question
Hi, we have the same problem, to us it as announced by letter, saying we can stay on the current plan if 10GB don't suit us from October 1st. But we don't find the option in the subscription section of the account .... not good!!
Obligation data mobile de 10 GB ?
Bonjour, J'ai reçu un mail de Voo m'expliquant que mon data mobile passera en octobre de 5 GB à 10 GB pour 2 euros par mois. Je leur ai téléphoné pour dire que je n'étais pas intéressée. Réponse: vous êtes obligée. Est-ce normal d'obliger les gens à changer de contrat?? Merci de votre réponse Je sai
Question
@Gilles N Thank you, yes please close this topic. it was solved from the support by all of you. I appreciate it! best regards, Yasuhide
Modem is not working…
Dear, Hello, Voo experts, I need your help. my modem is not working suddenly… light of @: green light of ! : green However, light of Wi-Fi does not turn on… Could you please advise me how to fix this problem? Should we change the modem? Your advice is very much appreciated. Thank you for your kind h
Problème
Thank you for the additional information @Couto.I have just submitted a request to the finance department regarding your file. I have also asked them to contact you by e-mail or telephone once they have analysed your file. Does your telephone number
Return of modem
Hi all. In 2018, i cancelled the service with Voo, and as requested by you, i went to a shop to return the modem. I asked in the shop if all was ok, and the guy told me yes. It turns out, that years later, VOO is sending me emails saying that I didn't return the equipment, and now it has passed this
Problème
Solution acceptée
Hello @Janko, As explained by @roylion15, the connection is filtered. If you wish to benefit from cable distribution, you must therefore take out a subscription and I will send you a technician on site :) I await your return.
Tv cable (between the voo box and my tv)
Dear all, I have been using just the internet package from Voo, however i decided to get the TV signal as well. In that regard, i planned to purchase a tv cable to connect the voo box and my tv. I have called Voo support and the guys said that i should get the RG6/U type of the cable. However i am n
Question
Hello, I submitted the request last night. We should get back to you within 48 hours. With the end of the year holidays, the dedicated service might be a bit late but you should hear from us by early January 2022 at the latest. I'm still available
Gilles N
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Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question