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Hello, @Radiohead it is forbidden by thé forum rules to disclose your customer number in public. https://forum.voo.be/page/la-charte This personal information must be registered only in your forum profile.
0022xxxxxx no internet
My internet has no connection since I returned home from work at 3pm on 6th December. I have checked all wires and restarted Voo device. personal information hidden by moderator
Question
Hi, Don't get confused between access to internet and wi-fi coverage. VOO as an internet provider gives you a bridge between your place and the internet. As an added convenience, they also provide you with a wi-fi capable (but not outperforming) r
Increased instability of Internet Connection
I was a Proximus customer. I switched over to VOO after 1 year of frequent Internet issues. I see that the problem is the same with VOO service. Instable connection, not enough coverage within the apartment (90 mt sq). I am using a Netgear repeater but the output is not good at all. Any suggestions?
Problème
I just called VOO again and the reponse was provided by an automatic countdown, starting from 1 day and 19 hours. When it has 15 minutes left, the countdown starts again. That´s the VOO official answer for 8 days. If I had known that the proble
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Je l’espère également ! Au besoin, n’hésitez pas à revenir vers nous, après l’activation. D’ici là, passez de bonnes fêtes !
4G non disponible
Bonjour, Depuis quelques jours ma 4G ne fonctionne pas. Souvent mon téléphone passe en H+ ? Région Saint Ghislain Est ce un problème de réseau ? D'autres personnes concernées par ce problème ? D'avance merci
Question
Hello @Anumandla, As indicated by @roylion15, you will not be able to change your package yourself. I invite you to inform me of the change you wish to make, or call our customer service on 078/505050, they are available Monday to Friday from 8:30am
Confirgure pack does not work.
I am trying to configure my pack and it never works, and its giving an error always: "ERR_TOO_MANY_REDIRECTS". Seems like there is no way to make it work. Could you help?
Problème
Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the
ds light, no internet
Hi Internet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area, Thanks in advance Nick
Problème
D'avance merci pour l'accès à voo.tv Pour le myvoo.be j'ai ceci : 403 Forbidden Request forbidden by administrative rules. Avec un VPN ou 4G j'y accede sans problème.
Connexion à VOOTV+
bonsoir, J'ai un souci averc mon app sur tous mes appareil je ne peux plus me connecter j'ai un message Oups HTTP 1000 impossible de me connecter sur mon reseau Wifi en 5G pas de souci je ne comprend pas dous pourais venir le souci sauriez vous m'aidée Merci a vous bonne soiée.
Problème
Hello @dgchacon, There is a general blackout in your area, everything will be back in order by late afternoon.We apologize for the inconvenience. Please remember that this Forum is a friendly place, so please always start your posts with a "Hell
My internet connection is down (red light in @ symbol of the modem)
My internet connection has been down for hours. The led light in the "@" symbol of the modem is blinking red. Tried to go on the modem setup and it says that the coax connection is disconnected. I checked the coax cable and it is properly connected on both ends (modem and amplifier), I tried disconn
Problème
Hello @Galfione, I see that your connection problem has been dealt with by my colleague on the social networks. We're currently waiting for you to come back so we can help you out. I'm still available.
Internet not working
The internet connection is not working since this afternoon. I have the red light (@) flashing. I tried to disconnect and reconnect the cables multiple times and to restart the modem 3 times with the same result. Is there a problem in my area or with my connection?
Problème
Hello il semble quand même que vous devriez bien lire le manuel car d’apres la doc, les valeurs de 0 et 255 soit préprogrammées et 255 permette de basculer le module en mode DHCP et donc s’adapter à la configuration réseau de votre modem actuel , il
Adressage IP 192.168.1.x au lieu de 192.168.0.x pour réseau local
Bonjour, J'ai un modem VOO Netgear CG3100. J'aimerais pouvoir utiliser les adresses IP 192.168.1.x pour pouvoir communiquer avec différents matériels en réseau local. Tout a l'air d'être vérrouillé sur le modem VOO. Seul l'adressage 192.168.0.x est possible ce qui rend impossible la communication av
Question
I was restarting it then hoping if it can work. But I still have no internet. Yesterday one technician was sent to home to check, he said the problem is in outside. I got a text afterwards that they are working outside to solve the problem and it w
no internet since Tuesday morning
There is no internet connection since Tuesday morning (Mons, Rue du gaillardmont ). What is it getting fixed?
Problème
Hi @Hevesi , There are several points to investigate: - is your laptop connected by wifi or by cable (best option) ? - if you live in an apartment or have close neighbours, their wifi may interfere with yours. In that case, connect to your modem and
Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable." I hav
Problème
Solution acceptée
Configuration NAS Synology
Bonjour, Je viens de passer de Proximus à VOO. Je dois à présent configurer mon NAS et modem/router. Cependant, tandis que la configuration était minime et simple sur Proximus, je ne parviens pas à trouver des instructions claires pour le faire sur VOO. Pourriez-vous svp me partager des instructions
Problème
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Ma connexion Internet
Hello @srialmaster There was a general breakdown in your area, but this has been resolved. Do not hesitate to come back to us by private message if necessary. Have a nice day,
Internet down - Naast 7062
My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.
Problème
Hello @lucas rizzi, Could you do a speedtest on a device wired to your modem by unplugging all the other RJ45 cables behind your modem please? Test de vitesse internet en Belgique | Speedtest VOO
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up
Problème
Hello @naveensugumar, A disruption is indeed occurring in your area. The estimated time for this is by the end of the working day. Sorry for the inconvenience.
Internet not working
Hi Team, Internet is not working even after paying the bill till date. Is there any outage?? Regards, Naveen
Problème
Hello @AndyC, I see that the Pôle Expert service is following up your case. They should contact you again early next week to see if the modem relocation recommended by the technician has solved your problem. If not, they'll work with you to find
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mode to Deco
Question
je pose le question du curieux ^^ combien le max du illimitée ^^ cas une alerte s'arrete :p merci Chez VOO "illimité" veut dire "illimité". Définition du dictionnaire: "Qui n'est pas limité, qui est sans restriction ou sans terme fixé". i says the
Affichage consommation : l'illimité limité à 931.32 Go
Hello, par contre moi un truc pas clair dans MYVOO qui me fait moins rire ! Si j'en crois ce graphique dans MYVOO , l'illimité serait maintenant limité à un peu moins de 1TB ? Merci de votre explication, les experts ?
Question
URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
Problème
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Ma connexion Internet
Bonjour, Juste pour info, Il y a ± deux minutes : ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. Generated by cloudfront (C
Yamato
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Internal Server Error - Forum VOO
Bonjour. Depuis ce matin j'ai souvent ce message quand je veux ouvrir le forum. PS. Si un modérateur pouvait corriger ma faute de frappe dans le titre puis effacer le présent PS... Merci.
Problème