Bonjour by LeadX-sama, Avez-vous pu réaliser les manipulations suggérées par @roylion15 ? De plus, pouvez-vous ajouter votre numéro de client dans les paramètres de votre profil afin que je puisse faire quelques vérifications sur votre ligne et s

Hello Reset the modem factory by inserting a sharp object into the small hole behind the modem and holding it for 15/20 sec.The modem will reboot to factory settings and the wifi should be back on. procedure explained here in French : htt

Hello @naveensugumar, A disruption is indeed occurring in your area. The estimated time for this is by the end of the working day. Sorry for the inconvenience.

Hello @AndyC, I see that the Pôle Expert service is following up your case. They should contact you again early next week to see if the modem relocation recommended by the technician has solved your problem. If not, they'll work with you to find

je pose le question du curieux ^^ combien le max du illimitée ^^ cas une alerte s'arrete :p merci Chez VOO "illimité" veut dire "illimité". Définition du dictionnaire: "Qui n'est pas limité, qui est sans restriction ou sans terme fixé". i says the

Hello, @Radiohead it is forbidden by thé forum rules to disclose your customer number in public.  https://forum.voo.be/page/la-charte This personal information must be registered only in your forum profile. 

I was restarting it then hoping if it can work. But I still have no internet. Yesterday one technician was sent to home to check, he said the problem is in outside. I got a text afterwards that they are working outside to solve the problem and it w

Hi @Hevesi , There are several points to investigate: - is your laptop connected by wifi or by cable (best option) ? - if you live in an apartment or have close neighbours, their wifi may interfere with yours. In that case, connect to your modem and

Hello il semble quand même que vous devriez bien lire le manuel car d’apres la doc, les valeurs de 0 et 255 soit préprogrammées et 255 permette de basculer le module en mode DHCP et donc s’adapter à la configuration réseau de votre modem actuel , il

Hello @Mcsandi, I see that an intervention took place after the technician's visit.The one who passed by on the street indicates that it should be in order.   Can we schedule another appointment for you?

Hello @Diao, I invite you to open your own topic on the forum, because we have to deal with private information and this is not possible on a topic opened by another person.    I am waiting for your return.    

Hi! Is it possible to contact me directly regarding this matter? It has been 2 months, and noone tried to reach me yet. and I keep being contacted by a litigation company in your name. Please call me because this is a misunderstanding, and I did retu

Hello, I contacted the customer support yet no answear was given to me unfortunately despite being more than 48 hours as promised. May I ask to help me as I need to terminate the contract by 31/7. is there any form to fill in? How can I return the mo

Hi, Don't get confused between access to internet and wi-fi coverage. VOO as an internet provider gives you a bridge between your place and the internet. As an added convenience, they also provide you with a wi-fi capable (but not outperforming) r

Hello @Anumandla, As indicated by @roylion15, you will not be able to change your package yourself. I invite you to inform me of the change you wish to make, or call our customer service on 078/505050, they are available Monday to Friday from 8:30am

Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the