Je l’espère également ! Au besoin, n’hésitez pas à revenir vers nous, après l’activation.   D’ici là, passez de bonnes fêtes !

Ma connexion internet a considérablement baissé depuis deux jours. J’ai redémarré le modem, mais le problème persiste. J’obtiens actuellement un download de 92,86 Mbps, alors qu’auparavant, dans notre quartier, nous avions entre 800 et 1000 Mbps. L’u

Hello il semble quand même que vous devriez bien lire le manuel car d’apres la doc, les valeurs de 0 et 255 soit préprogrammées et 255 permette de basculer le module en mode DHCP et donc s’adapter à la configuration réseau de votre modem actuel , il

I was restarting it then hoping if it can work. But I still have no internet. Yesterday one technician was sent to home to check, he said the problem is in outside. I got a text afterwards that they are working outside to solve the problem and it w

Hi @Hevesi , There are several points to investigate: - is your laptop connected by wifi or by cable (best option) ? - if you live in an apartment or have close neighbours, their wifi may interfere with yours. In that case, connect to your modem and

Hi! Is it possible to contact me directly regarding this matter? It has been 2 months, and noone tried to reach me yet. and I keep being contacted by a litigation company in your name. Please call me because this is a misunderstanding, and I did retu

Hello @Anumandla, As indicated by @roylion15, you will not be able to change your package yourself. I invite you to inform me of the change you wish to make, or call our customer service on 078/505050, they are available Monday to Friday from 8:30am

Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the

Hello @srialmaster There was a general breakdown in your area, but this has been resolved.  Do not hesitate to come back to us by private message if necessary.   Have a nice day,

Hello @lucas rizzi, Could you do a speedtest on a device wired to your modem by unplugging all the other RJ45 cables behind your modem please? Test de vitesse internet en Belgique | Speedtest VOO

Voici ce que j'ai comme données : tudio21@studio21-home:~$ ./speedtest-cli --server 4319 Retrieving speedtest.net configuration... Testing from VOO (149.154.230.19)...

Et tu crois que c'est pour rire? C'est juste que le serviceVOO , c'est de la ......., Pannes à répétitions. Mais que Fais tu des journées, et soirée, stand by VOO, tu n'as rien d'autres de plus intéressant à faire ? Tu perds ton temps à me répondre

Hello, There is currently a general outage in your area, our technicians are actively working to resolve the issue.A complete resolution is expected by the end of the evening.   We sincerely apologize for the inconvenience caused.

Hello @christin, The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu). Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.

Good evening @yves mark, I can see that the Expert Mobile service has performed an analysis. This one talks about the number 8128 which has gone through successfully. And which would be the one sent by Blizzard. It invites you to check the unw

Hello @cbarbosa, The intervention should be completed by the end of the afternoon according to the internal information available.  I understand that you are not happy with the situation, but we have no choice but to intervene on our facilitie