That's strange, as I told you by private message, it wasn't mentioned. I added it. I saw that the cancellation is already programmed for the internet and the television. I will make the cancellation for the mobile at the end of the month 😊

Hello @Anumandla, As indicated by @roylion15, you will not be able to change your package yourself. I invite you to inform me of the change you wish to make, or call our customer service on 078/505050, they are available Monday to Friday from 8:30am

Ok thanks. An appointment with a technician should be arranged as long as no one has symptoms related to Covid-19 and that water points (for hand washing) are well accessible at your home. He can come by on weekdays in the morning (8am-1pm) or in the

D'avance merci pour l'accès à voo.tv Pour le myvoo.be j'ai ceci : 403 Forbidden Request forbidden by administrative rules. Avec un VPN ou 4G j'y accede sans problème.

Hello @Waleed, This Forum is a community space with no customer support.   You can contact our support via 078/50.50.50, the myVOO Chat, Messenger or by message via WhatsApp (+32455183447).

Hello @Mcsandi, I see that an intervention took place after the technician's visit.The one who passed by on the street indicates that it should be in order.   Can we schedule another appointment for you?

Hello @Diao, I invite you to open your own topic on the forum, because we have to deal with private information and this is not possible on a topic opened by another person.    I am waiting for your return.    

Hello, I contacted the customer support yet no answear was given to me unfortunately despite being more than 48 hours as promised. May I ask to help me as I need to terminate the contract by 31/7. is there any form to fill in? How can I return the mo

Hello @Diao,   I do see an appointment scheduled by phone. When you go to a store, they schedule an appointment by phone and according to the tests performed online, they schedule a technician to come to your home. In order to resolve the si

je pose le question du curieux ^^ combien le max du illimitée ^^ cas une alerte s'arrete :p merci Chez VOO "illimité" veut dire "illimité". Définition du dictionnaire: "Qui n'est pas limité, qui est sans restriction ou sans terme fixé". i says the

Hello @dgchacon, There is a general blackout in your area, everything will be back in order by late afternoon.We apologize for the inconvenience. Please remember that this Forum is a friendly place, so please always start your posts with a "Hell

Hello @Galfione,   I see that your connection problem has been dealt with by my colleague on the social networks. We're currently waiting for you to come back so we can help you out. I'm still available.

Hi, Don't get confused between access to internet and wi-fi coverage. VOO as an internet provider gives you a bridge between your place and the internet. As an added convenience, they also provide you with a wi-fi capable (but not outperforming) r

Hello Pourriez vous poster un speedtest svp parce que sans données pertinentes on se saurait rien dire ? Speedtest by Ookla - The Global Broadband Speed Test choisir les serveurs de VOO ou Orange de préférence, ce sont les plus fiables.

Hello @naveensugumar, A disruption is indeed occurring in your area. The estimated time for this is by the end of the working day. Sorry for the inconvenience.

Hello @AndyC, I see that the Pôle Expert service is following up your case. They should contact you again early next week to see if the modem relocation recommended by the technician has solved your problem. If not, they'll work with you to find

If I activate it, you will be automatically debited by your bank. You don't have the pay button because our system still thinks that you have an automatic debit. I have removed the €10 reminder fee. Don't pay the 26€ manually, you'll be debited