Signal not found

Dear,

I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point"

The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found.

So right now there is no TV, no Internet, no phone.

The signal is lost around 2 hours ago. I cannot reach anyone on the phone (waited 20 min - holding line).

So I am trying using this forum.

My phone number is xxxxxxx N de client: xxxxx

Regards