Promeneur
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1 message(s)
No Service on Voo sim card
I have activated my sim card successfully and used it months ago.
Then, I went abroad and so I took the Voo sim out of my phone to use a local sim with a different carrier. Now that I am back in Belgium, I put the sim back inside and I am prompted for my pin, which I can enter successfully. But then my phone says no service no matter where I am.
I restarted my phone multiple times.
It is not in airplane mode.
I took the sim out and checked for dust or dirt, but it's clean.
My other sim with a different carrier works fine.
What's wrong?
Solution acceptée
Antoine L
Officiel VOO
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4.9K messages
il y a 17 jours
Hello @Sam111111,
As @roylion15 said, we migrated on Orange's network a few months ago, and your SIM card needs to be remplaced.
A new SIM card will be sent to you by mail in a few days, you'll also receive and e-mail to activate it too.
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roylion15
Top Expert
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46.8K messages
il y a 17 jours
Hello @Sam111111
I don’t know if you have been abroad for a long time but voo has now migrated to the Orange network a few months ago.
Check/ reset your APN settings, it is also possible that your SIM card must be replaced if too old.
Forum officials will be able to check your file.
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