1 message(s)
No customer number provided
I registered to become a Voo customer and to port my GSM number from Proximus to Voo on Monday 28 October. I received an email confirming my order with order number 107497030105 .
I received the SIM card to activate my service with Voo.
What I did NOT receive:
- A customer number
- No one came on 31 October as promised to install my internet
I'm unable to call for assistance because I don't have a customer number.
When I try to activate the SIM, I'm unable to because I don't have a value for the field
Please advise how I can actually become a Voo customer. I'm very disappointed with this service so far. I wanted to switch because I was frustrated with the lack of decent service I received from Proximus but it doesn't seemt to be much better from Voo so far.
roylion15
Top Expert
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45.1K messages
il y a 2 mois
Hello
Proximus may not have released the number for portability yet.
Do you still have a network with your Proximus card?
If yes, you must wait until the Proximus network disappears to activate your voo card.
You can try to reach the voo assistance at 078/505050
It’s a holiday today in Belgium thus no voo staff present on the forum.
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Jonathan S
Officiel VOO
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322 messages
il y a 2 mois
Hello @joannc,
Sorry for the delay.
If you still need our help, please let us know and indicate your customer number in your profile so that we can access your file.
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