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ME

Promeneur

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7 Messages

jeu. 19 mars 2020 10:16

did not receive bill

I normally receive a bill for my internet and tv at the end of the month. I have not received February's though and would like to get it paid. I appreciate your help!

Réponses

Marcs

Top Expert

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11.5K Messages

il y a 6 mois

Hi @Megan E

How dit you receive your bill habitually ?

There is nothing in your myvoo account ?

A voo official will certainly help you very soon, be sure that your customer number is in fact in your profile, attention, if you have write it on the previous forum your number as been lost, so you need to rewrite it.

5and sorry for my poor english 😇

N'étant qu'un simple client, je ne parle jamais au nom de Voo

Promeneur

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7 Messages

I usually receive notification in my email, which I did not. Also, there is no bill for it in my account. Only my most recent mobile one. I did have my client number in my profile but the new site update seemed to wipe out some of my data. It will also not let me save my client number because my username has a space in it (which is no longer allowed) and I cannot edit my username.

Marcs

Top Expert

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11.5K Messages

So you need help from @Lionel S I think he will help you as soon as possible, do you know witch is habitualy the limit date to pay your bill ?

N'étant qu'un simple client, je ne parle jamais au nom de Voo

Promeneur

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7 Messages

Usually around the 17th.

Antoine L

Officiel VOO

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2.9K Messages

Hi,

 

Sorry for the late answer. Have you received the bill ?

 

If you still need something, I'll need you to add your customer number in your profile.

4 Messages

il y a 6 mois

I emailed VOO through the contact page and also asked the question on here. I created a new profile since my old one could no longer save the client number. I was supposed to receive a PACK bill for February that is usually paid by the 17th. I have only received and paid my mobile bill for last month. In my account there is no PACK bill showing for February and no unpaid bills. I need to make sure this is paid so we can still have internet access during the lock down period, which I am sure you can understand! I appreciate your help!!

Note: This comment was created from a merged conversation originally titled No PACK bill for Feb 2020