1 message(s)
Wi-Fi connects but it's not working
Hi all,
Since 3 days ago, all devices (phone, laptop, etc) connect to the Wi-Fi but the internet connection is simply not working. I have tried in every way: I have switched off and on the modem, troubleshooting the Wi-Fi from the laptop, plugged off and on the cables, but nothing is working.
I have noticed that on the modem, the only flashing light is the one of "1 phone" (namely 1 and the symbol of the phone). the Wi-Fi light as well as the US, DS, Power, and Online lights are all steadily on.
what could be the problem and how to fix it? thank you in advance!
Fallon
Officiel VOO
•
2K messages
il y a 24 jours
Hello @MMC,
Could you please add your customer number to your Forum profile, so that we can access your file?
Have you also tried resetting the modem, since the other manipulations are not working? As soon as I have access to your file, I will be able to check what is happening.
0
0