Perte de connexion internet

J’ai pas de signal DOCSIS

Hello @karakaway 🙂

We are going to schedule an appointement with a technician, this time please don't cancel it.

Here are the current possibilities:

- April 29th between 8AM and 1PM

- from May 5th to May 9th between 8AM and 1PM or between 1PM and 5PM

Could you give us your preferences?

Good Morning, 

I am not at home the morning of the 29th, but i can be there for 2pm - 5pm

I can be available 30th 8AM - 1PM

I am also available 2 May from 1PM to 5PM

Can you please see if these are possible. I do not want to not have Internet over the weekend again, as it supports my work.

Thanks

Mick

Hello @karakaway ,

I've just checked the appointment calendar for your area, and we currently have no technicians available until Monday, May 05. Can I block this date?

We apologize for the inconvenience.

Good Afternoon Jonathan, 

I am very displeased with VOO that I have another extended weekend without Internet. This issue appears to have been caused due to work carried out in my area two weeks ago, and due to the Holiday Periods I have had to suffer from extended periods without my VOO connection. 

I will accept the Monday 5th May, 1PM to 5PM offer, but I will now look elsewhere to obtain my Internet Services

Regards

Mick Faulkner