Promeneur
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2 messages
No internet since yesterday (11 Sep)
I can connect to wifi network, but there is "no internet access". I tried all possible resets of the router (including toothpick), still the same. Please help.
Promeneur
•
2 messages
I can connect to wifi network, but there is "no internet access". I tried all possible resets of the router (including toothpick), still the same. Please help.
Jonathan S
Officiel VOO
•
659 messages
il y a 5 jours
Hello @Martynas,
Currently, your modem is not connected. It is definitely powered, so you know how to connect to the router, but it is not receiving an internet connection. I also checked outside, but it does not seem to be a widespread issue. Most modems are connected properly.
Could you check the rigid ‘TV’ type cable screwed into the modem? Is it screwed in properly and connected at the other end?
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Martynas
Promeneur
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2 messages
il y a 5 jours
Jonathan, thank you for your quick response and willingness to help. I have double checked the rigid TV cable on both ends and it is intact, well connected. I also tried to connect ethernet cable, it also does not work. Any other advice from you would be very much appreciated!
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Jonathan S
Officiel VOO
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659 messages
il y a 5 jours
I see that you already have a repair scheduled for Monday, 15 September. The technician will be able to identify the problem on site. I am sorry that I cannot find a quicker solution.
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